By 2015 it seems like everyone has broadband access, but that “everyone” is very deceptive. Although the vast majority of middle- and high-income homes in the United States have broadband access at home, low-income homes are much less likely to. [More]
Reader Chalicechick writes in to let us know that her local AMC has a sign up banning kids under 6 years old after 6pm in R-rated movies. [More]
We thought this issue was taken care of the last time a Las Vegas Southwest employee randomly stopped someone from flying without checking to see if they could actually sit in a seat with the arms down (per Southwest’s policy), but apparently not. Now a Chicagoland man says he was stopped from boarding a return flight home to Chicago because he was too big (6’2″ 350lbs), but he airline wouldn’t allow him to prove that he could fit in the seat.
The FDA is set to receive $3.2 billion next year but they don’t yet have a plan to make our food any safer. That doesn’t sit well with Congressional appropriator Rosa DeLauro (D-CT), who at a recent hearing told Acting FDA Commissioner Joshua Sharfstein: “A lot sounds to me like buzzwords from a past administration.”
Evan’s on the large side and wants to buy two adjoining seats, but Delta doesn’t seem to care whether or not he inconveniences other passengers. The airline won’t assign two seats to the same passenger name, and if he buys a second seat under a different name, it won’t necessarily adjoin the first. Delta also warned that “they will give [his] second seat away if they need it, even if [he] paid for it.” One agent thought he had a solution, but it was going to cost Evan $200 more than Delta’s online fares.
Taylor just noticed that T-Mobile has been billing him $19.99 for a data package he asked them to cancel seven months ago. Yes, Taylor should’ve caught the mistake sooner, but now that he’s found it, he wants T-Mobile to refund the $140 in unauthorized charges. T-Mobile, citing policy, is only willing to credit him $60.
Starting today, United Airlines has a new policy. If you can’t fit into a single seat, you need to buy another one or stay behind.
Teresa, the reader who was banned from XBOX Live for self-identifying as a lesbian, caused quite a stir on the internet. Joystiq managed to get a statement out of Microsoft regarding the issue. Microsoft says they do not allow expressions of sexuality of any kind in GamerTags or in profiles, and that they take harassment “very seriously.”
Does Comcast love Obama? Or do they just really, really, really hate FCC Chairman Kevin Martin? [DSL Reports]
Flying somewhere to welcome home a family member in the military? Hope that the military doesn’t change the date, because as one mom found out — Travelocity’s insurance policy is only covers changes due to “death, illness and jury duty.” Don’t worry, there’s a happy ending. [MomLogic]
Let’s say you are in the military and have to undergo some training before you are deployed to Iraq to fight in a war. Let’s also say that this training requires to you bring 3 bags of equipment. If the airline you’re flying charges a $100 “excess baggage” fee, but waives the $15 first checked bag fee, and the $25 second checked bag fee… is that “generous?”
Reader Jon writes in to let us know that your complaining has had a positive effect on Target’s return policy. They will now allow you to return duplicate wedding registry gifts without asking your friends and relatives for a receipt.
Ronald was in a hurry and wondered if he could delay returning a camera to Target until a few days after the 90 day deadline. He called them up and they told him it wouldn’t be a problem. Guess what? It was a problem.
Reader Aaron says that his trip to Six Flags was ruined by their new policy of making riders check even very small bags before each ride — at the cost of $1 a ride.
Like shopping at Best Buy but don’t like their lack of customer service and crappy return policy? They’ve got an offer for you. Spend $2,500 per calendar year and you’ll be considered a “Reward Zone Program Premier Silver Member.” The benefits of this membership are immediately apparent. You’ll get your own dedicated customer service line that’s only for Premier Silver Members, and a more generous return policy as well. Why should good customer service be available to bad customers? We’ve got the text of a Best Buy Reward Zone Silver Training Document, inside.
As we’ve mentioned before, Target doesn’t accept returns or exchanges of gifts bought through their wedding registry unless you have a receipt. Got two of the same thing? You’re out of luck unless you’re willing to call your wedding guests and ask them if they kept the receipt.
Consumer Reports tells us that Target’s strict “No receipt, No return” policy has an “unadvertised” loophole — you can return items of less than $20 for store credit. The catch? You can only do this twice a year.