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target return policy
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target return policy
returns and exchanges
Target "Lied To Me, Yelled At Me," And "Treated Me Like Crap"
More wedding/baby registry pain from Target, a reader calling herself Consumer in MD, has started a blog called "Target is the Devil," with the aim of convincing other consumers not to register their weddings and baby showers with Target after they ripped her off to the tune of $75.01. She tried to return a gift from the registry (with a gift receipt), and Target told her that according to their records the current clearance price is what the person actually paid for the gift. It turned out that this wasn't the case, and when she brought the actual customer receipt back to Target they refused to refund her the additional money. More »
american airlines
American Airlines Thinks It's "Generous" To Charge A $100 Excess Baggage Fee To Soldiers
Let's say you are in the military and have to undergo some training before you are deployed to Iraq to fight in a war. Let's also say that this training requires to you bring 3 bags of equipment. If the airline you're flying charges a $100 "excess baggage" fee, but waives the $15 first checked bag fee, and the $25 second checked bag fee... is that "generous?" More »
target wedding registry
Target Fixes Their Broken Wedding Registry, Will Let You Return Duplicates Without A Receipt
Reader Jon writes in to let us know that your complaining has had a positive effect on Target's return policy. They will now allow you to return duplicate wedding registry gifts without asking your friends and relatives for a receipt. More »
security theater
Privacy: What It's Like To Fly With No ID Under The TSA's New Regulations
David becomes our first reader to fly under the TSA's new ID policy. Formerly, if you refused or were unable to show ID you could still fly — but were required to undergo secondary screening by the TSA. Now they've altered their position slightly— fliers who willingly refuse to show ID are now barred from flying. The new rule went into effect over the weekend, and David says that in order to board the plane after forgetting his driver's license he had to answer questions about his political party affiliation and previous addresses. More »
no exceptions
Target: Yes, You Can Return That Camera After The 90 Day Deadline. Oh Wait, Never Mind. You Can't.
Ronald was in a hurry and wondered if he could delay returning a camera to Target until a few days after the 90 day deadline. He called them up and they told him it wouldn't be a problem. Guess what? It was a problem. More »
six flags
Six Flags Requires You To Check All Bags Before Each Rollercoaster For $1 Per Ride
Reader Aaron says that his trip to Six Flags was ruined by their new policy of making riders check even very small bags before each ride — at the cost of $1 a ride. More »
leaks
Better Return Policy, Customer Service Available To Best Buy Customers Who Spend $2,500 Per Year
Like shopping at Best Buy but don't like their lack of customer service and crappy return policy? They've got an offer for you. Spend $2,500 per calendar year and you'll be considered a "Reward Zone Program Premier Silver Member." The benefits of this membership are immediately apparent. You'll get your own dedicated customer service line that's only for Premier Silver Members, and a more generous return policy as well. Why should good customer service be available to bad customers? We've got the text of a Best Buy Reward Zone Silver Training Document, inside. More »
sad
Don't Use Target's Wedding Registry If You Think Asking Your Wedding Guests For Receipts Is Rude
As we've mentioned before, Target doesn't accept returns or exchanges of gifts bought through their wedding registry unless you have a receipt. Got two of the same thing? You're out of luck unless you're willing to call your wedding guests and ask them if they kept the receipt. More »
returns and exchanges
Target's Super Secret Return Policy
Consumer Reports tells us that Target's strict "No receipt, No return" policy has an "unadvertised" loophole — you can return items of less than $20 for store credit. The catch? You can only do this twice a year. More »
best buy
Best Buy Calls Cops On You For Telling Fellow Customer Jawbone Headset Is Overpriced, Sucks
Best Buy called the cops on Alex because he told another shopper that the Jawbone headset he was considering was poor quality and marked up $30 from the manufacturer's price. Alex went to Best Buy to purchase a new Bluetooth headset because the Jawbone he recently purchased from Verizon wasn't cutting it. While browsing the headsets, he struck up a conversation with another customer who was checking out the Jawbone. Alex told his fellow customer that he had been disappointed in the quality of the Jawbone, and that Best Buy was charging $30 more than the manufacturer or Verizon. A sales associate overheard this and told the manager, who asked Alex to leave the store, then threatened to call the police, then did. More »
open box
Best Buy Charges $2 Premium For Inferior Open-Box Mouse
repairs
Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist?
More »
Apple Replaces Lemon Laptop As Promised
Our intern Alex's lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot's brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They're also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex's story was posted on Consumerist?
More »
trial periods
When Buying A New Cell Phone, Ask About The "Buyer's Remorse" Period
Jason bought a couple of new Sidekick phones, but quickly discovered that he and his wife couldn't live with the abysmal battery life. He called T-Mobile and found out that he had a 14-day window during which he could return the phones for a full refund. Before he sent them back in, however, T-Mobile offered to send him two more batteries via expedited shipping to see if the experience would improve. Jason agreed and tested the new batteries, but still wanted to return the phone. But now he had a problem: he was one day outside his "Buyer's Remorse" period and T-Mobile wouldn't let him. More »
lawsuits
Scammy Computer Seller BlueHippo Settles With FTC For $5 Million
BlueHippo, the scammy "no credit check" computer seller accused in several states of taking money from customers without providing the computers and other electronics it supposedly sells, has settled with the FTC for $5 million. They did not admit wrongdoing. More »
policy revision
Facebook Says They Will Delete Your Account If You Email And Ask Nicely
Facebook is changing their tune to avoid another "Beacon" fiasco:On Monday, Facebook modified its help pages to tell people that if they wanted to remove their accounts entirely, they could e-mail the company to have it done. But on Tuesday, representatives of Facebook stopped short of saying the company would introduce a one-step delete account option.More »
travel
Valentine's Day Ice Storm 2008? Everybody Panic!
Tomorrow is the anniversary of the Great Valentine's Day Air Travel Massacre—a storm that took down JetBlue's entire operation and ultimately their CEO, too. More »
apple
