AppleCare Is An Extended Warranty Worth Buying

AppleCare Is An Extended Warranty Worth Buying

I asked Apple this morning to replace my broken laptop now that they’ve reintroduced the anti-glare option on their 15″ MacBook Pros. Apple agreed, and soon a new laptop will leave China destined for my apartment. This isn’t the first laptop Apple sent me this month. It’s the second. Here’s why…

http://consumerist.com/2009/08/05/apple-censored-a-dictionary-app/

Apple censored a dictionary app, forcing the developers to remove listings to “cock,” “ass,” and other words that make fifth graders giggle, before it allowed it to go up on the App Store. Ninjawords is now available (with those entries excised) but has a 17+ rating. [Engadget]

What Happens When Your Life Insurer Kicks The Bucket?

What Happens When Your Life Insurer Kicks The Bucket?

Life insurance polices are backed by state guarantee associations, but the coverage offered varies drastically from state to state. Some products, like variable annuities, can be recovered in full because of the way they’re structured, but if you have term life insurance or a universal policy, you should know the limitations of your state’s coverage…

RyanAir: Bye Bye, Checked Bags And Airport Check-In. Hello, Gambling!

RyanAir: Bye Bye, Checked Bags And Airport Check-In. Hello, Gambling!

RyanAir this week announced that they will soon eliminate all airport check-in counters and require passengers to carry-on their luggage. Starting early next year, passengers will need to schlep their bags through airport security and drop them at the steps of the plane for checking into plane’s cargo hold. Once aboard though, there will be gambling!

U.S. Open Backtracks After Telling 42,500 People They'll Get No Refund For Spending A Day In The Rain

U.S. Open Backtracks After Telling 42,500 People They'll Get No Refund For Spending A Day In The Rain

The U.S. Golf Association initially told 42,500 U.S. Open ticketholders who spent most of Thursday standing in the rain that they would be unable to refund or exchange their tickets. Then New York State Attorney General Andrew Cuomo stepped in and convinced the USGA to make the washed-out tickets valid for entry on Monday. Tomorrow’s forecast: rain.

Help, Dell Won't Ask UPS To Trace My Lost Monitor!

Help, Dell Won't Ask UPS To Trace My Lost Monitor!

UPS’ website promises that they will deliver Corey’s Dell Vizio 37″ LCD monitor tomorrow, which would be exciting, except the website has said the same thing every day for the past two weeks. UPS’ customer service representatives insist that the package is lost and that Dell needs to initiate a trace. Dell would be happy to accommodate—who wouldn’t want to trace a lost package?—but their customer service representative claims that it’s Dell policy not to initiate a trace until 48 hours after the scheduled delivery date, which according to UPS, is tomorrow.

Alltel Requires Data Plan For Blackberry Owners Who Don't Use Any Data

Alltel Requires Data Plan For Blackberry Owners Who Don't Use Any Data

Dan likes the interface and ease of texting on his Blackberry, but doesn’t need mobile Internet or e-mail. He asked his service provider, Alltel, to switch his service to a Blackberry he already owned, but without a data plan. An employee said that was possible and set it up for him, and Dan texted away happily…until he received his bill, which now contains a hefty data plan charge. Alltel now insists that Dan can’t have a Blackberry on their network without a data plan.

Tell Eerily Resurrected Circuit City To Step Off In One Easy Step

Tell Eerily Resurrected Circuit City To Step Off In One Easy Step

Just like the ending of a horror movie, Circuit City has gone and plunged its soil-covered claw from its grave. Its site may have new owners, but that doesn’t mean it’s lost all of your tasty personal info.

CircuitCity.com Reborn As… Circuit City!

CircuitCity.com Reborn As… Circuit City!

CircuitCity.com is back, and it looks eerily familiar. The zombie website is now controlled by Systemax, the same folks who own Tiger Direct. Though the new site may look similar to the old, no doubt part of Systemax’s goal to keep alive a “proud brand that America has grown to count on,” it isn’t nearly as consumer-friendly as we would like…

http://consumerist.com/2009/04/28/if-youre-seeking-a-price/

If you’re seeking a price adjustment on your Gap clothes, don’t put it off. Heather writes in to warn that the price adjustment period at the Gap and Banana Republic has been reduced from 14 days to 7. Old Navy remains at 14 days.

Citibank Won't Accept The Extra Money You Sent To Payoff Your Student Loans

Citibank Won't Accept The Extra Money You Sent To Payoff Your Student Loans

We’re all about to see more money in our paychecks thanks to lower payroll taxes, but if you want to use the savings to payoff your student loans, you better act on the one day that Citibank will take your money. At least that’s what Citibank told reader Valori, who tried sending the bank a check with instructions to apply it towards the principal on her student loans. The bank instead applied it to her usual monthly payment and told her that the only way to pay down her principal was to “setup an automatic payment on the Citibank website to debit on the same day as [the] automatic payment is direct debited.” Does that seem easy to anyone?

Sears Clarifies Craftsman Tools Warranty

Sears Clarifies Craftsman Tools Warranty

Earlier this month, we noted how a reader was having trouble getting Sears to properly honor the lifetime warranty on his Craftsman tools. Now David Figler, a vice president of the company, has responded and said, “We stand behind the warranty—complete satisfaction—period.” Below is his email, and a portion of the memo he sent to Sears stores on the matter.

Delta Isn't Sure Whether Or Not You Can Fly Without ID

Delta Isn't Sure Whether Or Not You Can Fly Without ID

A Delta customer service representative assured Grace that her sister would be able to fly, even though she had just lost her wallet containing her identifications. Of course, when Grace’s sister arrived the next morning at the airport, Delta’s counter agents refused to let her anywhere near the gate until she produced a photo ID. After two hours on the phone, Grace’s parents tracked down an old learner’s permit and drove 20 miles to fax a copy to the airport. Now Grace wants to know why Delta’s customer service agents weren’t familiar with Delta’s policies, and what, if anything Delta can do to compensate her for the wasted time.

Best Buy Not Honoring Price Match Guarantee

Best Buy Not Honoring Price Match Guarantee

Not to be outdone by all the negative publicity Office Depot is getting over their “not in stock” lies, Best Buy stores in the New York area have been uncovered refusing to price match TV prices in accordance with their official policy. When pressed, the sales associates said that the TVs weren’t covered due to imaginary exclusions that aren’t included in the official policy language. An employee at one of the stores gave in, but then made up a new imaginary policy that said free delivery would cost $100.

Office Depot To Employees: "Don't Lie About Inventory"

Office Depot To Employees: "Don't Lie About Inventory"

An anonymous Office Depot employee sent us this internal reminder from HQ that addresses this week’s allegations that associates and managers lie about inventory depending on the customer. Now the next time you’re told by an Office Depot associate that the laptop you want is out of stock, you can say, “Are you absolutely sure? Because I know you had a Sales Practices Reminder on March 12th about lying to customers.” And if a manager tries to get all up in, uhm, your grill area, you can say, “Don’t you have some tasks to go check off in your Task Manager?”

Apple, AT&T Won't Let You Buy A New iPhone For 18 Months, Even If You Pay Full Price

Apple, AT&T Won't Let You Buy A New iPhone For 18 Months, Even If You Pay Full Price

Ronny can’t buy a new iPhone for the next 18 months, even though he’s willing to fork over $499 for an unsubsidized model. Ronny swapped his original 8 GB iPhone for a 16 GB version within his first month of service, but recently lost the phone. Now, both Apple and AT&T are telling him that he’s a jailbreaker and he can’t have a new phone for 18 months—unless he’s willing to get a new phone number.

Hertz Holds Your Rental Hostage For Cash Deposit, To Be Returned In 2 Weeks

Hertz Holds Your Rental Hostage For Cash Deposit, To Be Returned In 2 Weeks

Ryan’s wife is currently traveling alone with their 3-month-old son on the way to an unexpected funeral near Salt Lake, Utah. Despite the fact that she paid for the rental up front as part of an Orbitz package, the local Hertz jerks are refusing to give her the car unless she goes to an ATM and brings back $200 cash, which they say they will mail back in check form a few weeks after she returns the car. Even Hertz says this isn’t their policy, but they can’t seem to stay on the phone long enough to help Ryan and his wife.