Best Buy Agrees To Hand Over $100 Gift Card That Manager Denied

Best Buy Agrees To Hand Over $100 Gift Card That Manager Denied

A few days ago we reported that Cliff didn’t receive a $100 gift card when he purchased a PS3 bundle from Best Buy, despite an unpublicized corporate memo that seemed to say otherwise. The manager at Cliff’s Best Buy said “You can buy any other PlayStation and you can get the gift card, but not on that one.” This didn’t match up with what others were reporting, so Cliff sent an email blast to the executive level asking why the offer wasn’t honored. Yesterday a Best Buy rep called Cliff and said that they’d be mailing him a $100 gift card. We’re impressed the Best Buy resolved this so quickly.

Best Buy Responds (Partially) To $100 Gift Card Story

Best Buy Responds (Partially) To $100 Gift Card Story

When Cliff sent us his story about the denied $100 gift card from Best Buy, he also sent it to over a dozen addresses at Best Buy HQ. A few hours ago we got this email cc’ed to us from a VP of Executive Customer Care:

Best Buy Ignores Internal Memo, Doesn't Honor $100 Gift Card Promo On Metal Gear Solid Bundle

Best Buy Ignores Internal Memo, Doesn't Honor $100 Gift Card Promo On Metal Gear Solid Bundle

According to this conversation over at the SlickDeals forum, Wal-Mart was offering a $100 gift card with any Blu-ray player purchase, including the PS3—and Best Buy Corporate issued a memo saying they would match Wal-Mart’s deal and offer $100 gift cards as well. Cliff tried to take advantage of this unadvertised special when he purchased a Metal Gear Solid PS3 bundle a couple of days ago, but the manager of the store refused, saying the bundle was off-limits: “You can buy any other Playstation and you can get the gift card, but not on that one.” Oddly, though, other members of SlickDeals were reporting success with the very same bundle around the country.