Sony Says It Has Un-broken Your PS3s It Broke From Afar

Sony Says It Has Un-broken Your PS3s It Broke From Afar

After somehow managing to break just about every older PS3 out there by letting its network crash, Sony claims it’s fixed the issue and everyone can start playing their stations again. [More]

43-Year-Old Accused Of Seducing Teen Boy Over PlayStation Home

43-Year-Old Accused Of Seducing Teen Boy Over PlayStation Home

In a scene straight from some horrible, technophobic TV movie, a 43-year-old woman is currently the target of a police search in Oklahoma after she allegedly seduced a 14-year-old boy she met while chatting over PlayStation Home. [More]

Reach PlayStation's CEO

Reach PlayStation's CEO

Jack Tretton, President and CEO Sony Computer Entertainment America, is standing by and waiting to escalate your backlogged PlayStation complaint! In his spare time, he tests batteries he finds in his kitchen drawer by touching them to his tongue. Connect and start talking hot at jack_tretton@playstation.sony.com! Or his sassy assistant, Amanda Murphy Pedroso at amanda_murphy@playstation.sony.com! UPDATE: Sony is mad that we posted this email address. [More]

Netflix Streaming Coming To PS3 In November

Netflix Streaming Coming To PS3 In November

Sony is barging in on Microsoft’s territory, having hammered out a deal to stream Netflix movies over the console just like the Xbox 360 for no additional charge beyond the Netflix membership.

It's Been Two Months, So Sony Goes Ahead And Releases Another New PS3

It's Been Two Months, So Sony Goes Ahead And Releases Another New PS3

If you went out and bought a PS3 Slim, thinking your new system would at least avoid obsolescence for the rest of the year, think again.

Sony Releasing New PSP That Doesn't Play PSP Game Discs

Sony Releasing New PSP That Doesn't Play PSP Game Discs

On Thursday Sony releases the PSP Go, its fourth iteration of the handheld gaming device in as many years. In a move to counter used game sales that conceivably eat away at game publishers’ bottom lines, the smaller, lighter, $250 PSP spurns the system’s Universal Media Discs in favor of downloads.

Reader Says Firmware Update Borked His PS3

Reader Says Firmware Update Borked His PS3

After Agent Xray purchased The Beatles: Rock Band, he tells us his PlayStation 3 put up a speedbump on Abbey Road by requiring him to download the latest firmware upgrade in order to play the game.

GamePro Names Five Best Console Wars

GamePro Names Five Best Console Wars

The history of video game console competitions reads much like that of New York’s crime families — you see powerful leaders making bold, risky moves to snuff out their rivals and fierce, tribal alliances that breed clashes between vocal factions.

Slimmer, Cheaper PS3 Coming In September

Slimmer, Cheaper PS3 Coming In September

In a move to spike slumping PlayStation 3 sales, Sony revealed the long-rumored PS3 Slim will be slinking onto shelves Sept. 1.

Xbox 360 Failure Rate is 54.2 Percent, Game Informer Finds

Xbox 360 Failure Rate is 54.2 Percent, Game Informer Finds

The Xbox 360 breaks five times as often as its closest failure-prone competitor, the PlayStation 3, a print edition-only Game Informer survey found.

Sony And The Mystery Of The Missing Assassin's Creed Disc

Sony And The Mystery Of The Missing Assassin's Creed Disc

Reader Martin sent his PS3 in to Sony because a game was stuck in the drive. When he got it back, the game was missing. Where did it go? Sony says there was nothing the drive when they received the unit. Martin is wondering why he would have sent his console in to Sony in the first place if it didn’t have a game stuck in it. It is a mystery.

Updated: PS3 Racing Game Update No Longer Doubles Load Times To Show Ads

Updated: PS3 Racing Game Update No Longer Doubles Load Times To Show Ads

This generation of game consoles has adapted the PC tradition of updating games with downloadable patches to smooth out glitches and add new features. With an update to its PlayStation 3 hovercraft racer Wipeout HD, Sony added yet another facet to the experience — pre-race commercials that caused longer-than-necessary load times.

PS3 Downloadable Game "Rag Doll Kung Fu" Is Free, Still Not Such A Great Deal

PS3 Downloadable Game "Rag Doll Kung Fu" Is Free, Still Not Such A Great Deal

Thanks to a sponsorship by Sprint, the PlayStation 3 game Rag Doll Kung Fu is free for a week. The freebie downloadable title is a first for the Sony console.

IGN Says Capcom's "New Content" For Resident Evil 5 Is Already On The Disc

IGN Says Capcom's "New Content" For Resident Evil 5 Is Already On The Disc

Update: Several commenters have pointed out that the size of the download seems to indicate that your $5 gets you new code, not just an unlock key. The original post is below.

How To Cancel An Order You've Placed On Walmart.com

How To Cancel An Order You've Placed On Walmart.com

As we noted in this earlier post, it’s technically not possible to cancel an order after you’ve placed it on Wal-Mart’s website. A helpful reader says there are a couple of ways around this, although neither option will immediately free up any hold on your funds.

Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship

Walmart.com Holds $550 Hostage For PS3 Bundle It Won't Ship

Consumerist reader The Unicorn has $550 tied up in some strange Wal-Mart purgatory for a PlayStation 3 bundle that they won’t ship to her, even though it clearly states in their online terms that they won’t charge you for your order until it’s shipped. Her customer service queries are being met with content-free scripted CSR-bot responses. She writes, “Here’s the thing: don’t ever buy anything from Walmart, ever. I knew this, and ignored it, and now I’m paying the price.”

Sony: Go Ahead And Buy An XBOX "Their Support Isn't Much Better"

Sony: Go Ahead And Buy An XBOX "Their Support Isn't Much Better"

Reader Adrian’s PS3 is broken and since the console was a gift that didn’t come with a receipt, Sony is denying warranty coverage. Where it gets tricky is that there’s a “manufactured on” sticker on the back of the machine indicating that it is clearly less than a year old — meaning that there’s no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren’t interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony’s only answer was that “their support wasn’t much better.”

UPDATE: Sony Reads Consumerist, Decides To Replace Your PS3

UPDATE: Sony Reads Consumerist, Decides To Replace Your PS3

Reader Dustin was upset that Sony responded with form emails no matter what he wrote, now he “has a smile on his face” because Sony contacted him and would like to replace his broken PS3.