Reader Martin sent his PS3 in to Sony because a game was stuck in the drive. When he got it back, the game was missing. Where did it go? Sony says there was nothing the drive when they received the unit. Martin is wondering why he would have sent his console in to Sony in the first place if it didn’t have a game stuck in it. It is a mystery.
This generation of game consoles has adapted the PC tradition of updating games with downloadable patches to smooth out glitches and add new features. With an update to its PlayStation 3 hovercraft racer Wipeout HD, Sony added yet another facet to the experience — pre-race commercials that caused longer-than-necessary load times.
Remember that guy with the PS3 Sony said was too dusty to repair? The saga continues.
Reader Adrian’s PS3 is broken and since the console was a gift that didn’t come with a receipt, Sony is denying warranty coverage. Where it gets tricky is that there’s a “manufactured on” sticker on the back of the machine indicating that it is clearly less than a year old — meaning that there’s no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren’t interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony’s only answer was that “their support wasn’t much better.”
Reader Dustin had a question about his PS3, so he emailed Sony. Now he’s starting to suspect that they don’t actually read the emails people send…
We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty.
FOX Business Network picks up our Sony PS3 “excessive dust voids your warranty” story [FOX Business Network]
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3′s warranty. Transcript and audio, after the jump.
“I just got off the phone With PS3 customer support who kindly informed me that my PS3 is “too dusty” to be replaced under warranty. But won’t provide pictures unless they are subpoenaed.”
When we posted the news that EB Games had condoned their employees to buy up all of their store’s allotment of PS3 orders, some of you called foul, claiming this wasn’t corporate policy. Fair enough, though the guys at Kotaku tell us they’ve gotten numerous emails from managers, saying it absolutely is official policy. But, hell, you can always buy your PS3 at Gamespot, right?