Sony And The Mystery Of The Missing Assassin's Creed Disc

Sony And The Mystery Of The Missing Assassin's Creed Disc

Reader Martin sent his PS3 in to Sony because a game was stuck in the drive. When he got it back, the game was missing. Where did it go? Sony says there was nothing the drive when they received the unit. Martin is wondering why he would have sent his console in to Sony in the first place if it didn’t have a game stuck in it. It is a mystery.

Updated: PS3 Racing Game Update No Longer Doubles Load Times To Show Ads

Updated: PS3 Racing Game Update No Longer Doubles Load Times To Show Ads

This generation of game consoles has adapted the PC tradition of updating games with downloadable patches to smooth out glitches and add new features. With an update to its PlayStation 3 hovercraft racer Wipeout HD, Sony added yet another facet to the experience — pre-race commercials that caused longer-than-necessary load times.

VISA Won't Replace Dusty PS3 After All

VISA Won't Replace Dusty PS3 After All

Remember that guy with the PS3 Sony said was too dusty to repair? The saga continues.

Sony: Go Ahead And Buy An XBOX "Their Support Isn't Much Better"

Sony: Go Ahead And Buy An XBOX "Their Support Isn't Much Better"

Reader Adrian’s PS3 is broken and since the console was a gift that didn’t come with a receipt, Sony is denying warranty coverage. Where it gets tricky is that there’s a “manufactured on” sticker on the back of the machine indicating that it is clearly less than a year old — meaning that there’s no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren’t interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony’s only answer was that “their support wasn’t much better.”

Sony's Email Customer Service Is Extremely Unhelpful

Sony's Email Customer Service Is Extremely Unhelpful

Reader Dustin had a question about his PS3, so he emailed Sony. Now he’s starting to suspect that they don’t actually read the emails people send…

Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty.

http://consumerist.com/2007/11/14/fox-business-network-picks-up/

FOX Business Network picks up our Sony PS3 “excessive dust voids your warranty” story [FOX Business Network]

Sony CSR: What? No! Dust Doesn't Void Your PS3 Warranty!

Sony CSR: What? No! Dust Doesn't Void Your PS3 Warranty!

A Sony CSR admitted to reader Ive that dust should not void a Playstation 3′s warranty. Transcript and audio, after the jump.

Dust Voids PS3 Warranty

Dust Voids PS3 Warranty

“I just got off the phone With PS3 customer support who kindly informed me that my PS3 is “too dusty” to be replaced under warranty. But won’t provide pictures unless they are subpoenaed.”

GameStop: One Playstation 3 Per Surname

GameStop: One Playstation 3 Per Surname

When we posted the news that EB Games had condoned their employees to buy up all of their store’s allotment of PS3 orders, some of you called foul, claiming this wasn’t corporate policy. Fair enough, though the guys at Kotaku tell us they’ve gotten numerous emails from managers, saying it absolutely is official policy. But, hell, you can always buy your PS3 at Gamespot, right?

EB Games Encourages Employees To eBay Gouge

EB Games Encourages Employees To eBay Gouge

Our cottage-cheese-golem brethren over at Kotaku took a break from mouthbreathing and fantasizing about imaginary elves who live in their computer to throw us a couple of links yesterday. Never say we don’t return the favor.