playstation 3
Reader Adrian's PS3 is broken and since the console was a gift that didn't come with a receipt,
Sony is denying warranty coverage. Where it gets tricky is that there's a "manufactured on" sticker on the back of the machine indicating that it is clearly less than a year old — meaning that there's no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren't interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony's only answer was that "their support wasn't much better."
More »
sony
Reader Dustin had a question about his PS3, so he emailed Sony. Now he's starting to suspect that they don't actually read the emails people send...
More »
polls
We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty. Sony originally claimed that the pictures would not be released without a subpoena, and that the dust presented a threat to their technician's health that could only be alleviated if our tipster paid $150. After our posts, Sony abruptly reversed course and released the pictures to our tipster. Sony's letter, the pictures, and our poll, after the jump.
More »
audio
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
More »
sony
"I just got off the phone With PS3 customer support who kindly informed me that my PS3 is "too dusty" to be replaced under warranty. But won't provide pictures unless they are subpoenaed."
More »
ebay
Our cottage-cheese-golem brethren over at
Kotaku took a break from mouthbreathing and fantasizing about imaginary elves who live in their computer to throw us a couple of links yesterday. Never say we don't return the favor.
More »
Consumerist
sony
FOX Business Network picks up our Sony PS3 "excessive dust voids your warranty" story [FOX Business Network]
gamestop
