Watch Out For Car Rental Companies’ Convenient Service To Pay Tolls

Watch Out For Car Rental Companies’ Convenient Service To Pay Tolls

A convenience fee is just that: a fee that you pay to avoid doing something inconvenient. For the convenience of not reading every page of his rental car agreement, reader Dov had to pay an extra $24.75 on his recent car rental. How does that work? He encountered PlatePass, a program where rental car companies charge customers extra for the privilege of breezing through toll gates. [More]

Hertz Alienates Longtime Customer With $10 Convenience Fee For 75 Cent Toll

Hertz Alienates Longtime Customer With $10 Convenience Fee For 75 Cent Toll

It’s pretty convenient to not have to pay tolls when you’re renting a car. Bruce tells Consumerist that he rented a car from Hertz that was enrolled in PlatePass, a service that scans a rental car’s license plate and automatically charges the toll to the renter’s credit card–along with a $10 fee. This fee is probably more convenient and less infuriating if you rack up more than 75 cents in tolls during the course of your rental. [More]