Here’s a bittersweet elegy on airline travel. [New York Times]
The Melissa & Doug toy company helped Tracey’s daughter pick up the pieces after she accidentally crashed her month-old block plane into the ground, breaking off the metal pin that held the wheels together. Tracey emailed Melissa & Doug to warn them that the broken pin could potentially cause a choking hazard. She quickly heard back from Chris, who told her that she could either receive a replacement toy or pick out a new one. Just in case something wasn’t in stock, he said, Tracey should pick out two toys…
Here’s the real reason for an airline to switch to credit-card-only sales on board its flights: people spend more. Southwest Airlines’ customer service veep, Daryl Krause, told the Dallas Morning News that “since Southwest began accept credit cards (and no longer taking cash) on Sept. 9, its drink sales are up about 8 percent.” Since in general “the goal was one more drink sale per flight,” we wonder whether that wasn’t the real reason for going cashless all along.
Yes, it needs to be said because flight attendants are worried that some people don’t know not to watch porn while flying next to strangers. American Airlines flight attendants even want porn sites blocked on flights offering WiFi access.
A fluid leak forced Deepak’s Southwest flight from Oakland to Seattle back to the airport. Southwest shifted passengers to a waiting plane, and everyone made it to Seattle about two hours late. Within a week, Southwest sent passengers an extraordinarily honest and informative letter detailing exactly what went wrong, and by way of apology, tossed in a $175 voucher.
Ugh, those selfish pilots can’t be bothered to help their airlines return to profitability. No, instead they’re whining to NASA that they’re being forced to fly “uncomfortably low on fuel” and that “safety for passengers and crews could be compromised.”
It has been nearly 7 years since 9/11 and the government is still pulling ideas out of its ass to help keep us safe. Wired reports that in a request for proposals issued this week, the Pentagon announced that they are looking for ways to “safely divert an aircraft in the air or stop and/or disable an aircraft on the ground,” i.e., a kill switch. More, inside…
With all the talk about trains in recent days, reader Zach decided to do some quick Googling to check out some train ticket prices. He typed in “cheap train tickets” and what do you know? Oh, hello Delta! We didn’t know you were in the train business now. Let’s click on your link on the small hope that maybe there’s a train ticket discount or some sort of…nope, same old Delta. Zach’s letter, inside…
FAA orders more inspections of potentially sketchy older “Boeing 737 jetliners after numerous reports of fuel leaks caused by a potentially faulty bolt,” says the Associated Press. [AP]
Reader Laura was nearly stranded in Manchester when Continental canceled her flight two days before a major college test. She politely asked to be rebooked; she begged for another flight; when that failed, she invoked Rule 240. Laura’s experience presents the perfect opportunity to clarify once and for all what Rule 240 is and isn’t. First, her story.
JetBlue announced yesterday that they’ll be reconfiguring their Airbus A320 fleet to include several rows of seating with 38″ of pitch. These “Even More Legroom” seats will be available to you—for a small fee.
Terrible news for anyone afraid of flying: the FAA is reporting that the newest passenger planes are held together with “substandard” parts. The oversight at several supplier factories was so shoddy that workers were caught using rulers made of scotch-tape and paper.
Yesterday’s story of the death of a passenger on board an American Airlines flight continued to unfold throughout the day, and now CNN has posted an article that addresses some of the questions people were asking about in-flight emergencies in general. CNN spoke with several experts in the area where medicine overlaps with the airline industry to find out how airlines prepare for the inevitable really sick passenger.
Major airlines are dropping child discounts faster than you can say “screaming toddler.” The discounts, which generally apply to children younger than 2, were “rarely used” according to a spokesperson from American Airlines.