Great Complaint Letter Leads To Replacement Pens, Loyalty

Great Complaint Letter Leads To Replacement Pens, Loyalty

By February 24, 2011

Christopher is an editor, and always needs to keep a red pen at the ready. He even has a preferred brand, the Pilot Precise V5. When he recently found that one of his pens was defective, he wrote a great letter to Pilot about the situation and was amply rewarded with…well, with more pens. [More]

Angry Pilot: Leave This Plane if You Want to Live

Angry Pilot: Leave This Plane if You Want to Live

By consumerist.com September 26, 2006

A comforting thought for anyone whose fear of flying has them questioning the safety of the airplane: If the pilot says it’s safe, you can take some comfort in getting onboard. After all, the pilot’s life is on the line, too, if anything would go wrong.

New Pens! Cheap!

New Pens! Cheap!

By consumerist.com September 7, 2006

I bought three boxes of my favorite pens on eBay. They arrived. Compare the silkiness and plenitude of the three boxes to the two, gnawed, scratchy pens I’d somehow been scraping by with for like, oh, two months. These babies usually retail for $16.99 per box of 12 but I snagged 36 pens for $19.20 plus $3.95 S&H. My life is five thousand times better right now.

Drunk Continental Captain: “How Dry I Am!”

Drunk Continental Captain: “How Dry I Am!”

By consumerist.com July 26, 2006

“Thish ish ya capawhatchamacallit shpeakin…” a voice over the cabin intercom slurs. Looking out the window, you can’t help but notice a landing 747 dropping down out of the sky straight on top of you. Your dilating left eye spasms involuntarily.