Great Complaint Letter Leads To Replacement Pens, Loyalty

Great Complaint Letter Leads To Replacement Pens, Loyalty

Christopher is an editor, and always needs to keep a red pen at the ready. He even has a preferred brand, the Pilot Precise V5. When he recently found that one of his pens was defective, he wrote a great letter to Pilot about the situation and was amply rewarded with…well, with more pens. [More]