photo prints

Problems At Snapfish Lead To Pre-Christmas Photo Scramble, Angry Customers

Problems At Snapfish Lead To Pre-Christmas Photo Scramble, Angry Customers

Five years ago, shortly before Christmas 2010, a reader complained to us that the photo-printing service Snapfish over-promised on their Christmas shipping deadlines, running late on her calendars and failing to get them to her before the holiday. This year, they seem to be doing the same on a massive scale, missing their advertised shipping dates due to “unprecedented volume.” [More]

Snapfish Sends Another Copy Of Photo Book, No One Knows Why

Snapfish Sends Another Copy Of Photo Book, No One Knows Why

A few weeks ago, we shared Karina’s complaint about Snapfish. She wrote that when she took advantage of a “buy one photobook, get two free” deal, the company kept canceling her order instead of printing the books. Shawn has the opposite problem: Snapfish sent him another copy that he never asked for of a book that he had already printed. Of course, they haven’t charged him. Is there some kind of Law of Conservation of Photobooks at work here? [More]

Snapfish Offers Special Deal: Get No Photobooks For The Price Of One

Snapfish Offers Special Deal: Get No Photobooks For The Price Of One

Karina writes that she found a fantastic promotion from Snapfish: order one photo book, get two free. A great deal if you want to try putting your photos in printed book form. Snapfish can’t quite get it together to actually print and send Karina’s books, though. They keep canceling her order without issuing a refund, and no one seems to know why. [More]