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How I Got Verizon To Credit Me $300 And Admit My Phone Had No Water Damage

When Justin’s phone failed, Verizon Wireless insisted that there was water damage to it, and billed him $299 after initially sending a warranty replacement with no fuss. Then, a month later, Verizon sent the administrator of the account, his mother, a bill for the replacement phone. It had water damage, they insisted, even though the moisture sensors remained un-tripped. Justin babied that phone, and resented the “abuse.zip” file name that Verizon gave the compressed set of pictures that they sent him as proof. So he employed the executive e-mail carpet bomb. [More]

Apparently Stealing Smartphones Is A Thing We Need To Worry About Again

Apparently Stealing Smartphones Is A Thing We Need To Worry About Again

Although you can never be too careful, there was a time where it felt like it was okay to be a bit relaxed about someone stealing your phone. After all, basically anyone has access to some kind of relatively smart phone if they really want one, even if it’s not the one with the latest bells and whistles. But in some U.S. cities, smartphone robberies are on the rise again. [More]

Do You Always Wait Until You're Eligible To Upgrade Your Phone?

Do You Always Wait Until You're Eligible To Upgrade Your Phone?

Later today, Apple is slated to introduce its latest iPhone, which inevitably leads to fans of the popular device clamoring for an upgrade while they glare with disappointment at their iPhone 4S, asking “Why did I ever think I could love you?” But will people wait until they are eligible for an upgrade from their wireless carrier, or will they just say “screw it” and pony up some extra cash to have the newest and shiniest phone? [More]

The Case Of The Newegg Investigation, The Missing Refund, And The Vanishing Unlocked Phone

The Case Of The Newegg Investigation, The Missing Refund, And The Vanishing Unlocked Phone

Brian was really excited to open up and play with his new toy, an unlocked phone that he ordered on sale from Newegg. But the box arrived on his doorstep and…. no phone. The bluetooth headset that he had ordered was there, but not the phone. He grew impatient with Newegg’s investigation when the missing phone wasn’t his fault, and managed to get their customer service to do the right thing and get the phone into his hand, at the sale price. Only neither of their promised refunds–of the original purchase price, and of the difference between the original price and what Brian paid for the replacement phone–have come through. [More]

Ways To Minimize Cell Phone Radiation Exposure

Ways To Minimize Cell Phone Radiation Exposure

If you’re freaked out by the World Health Organization’s announcement that cell phones are possibly carcinogenic to humans, you should know that there are measures you can take to minimize your exposure to radiation without abandoning your beloved electronic leash. [More]

AT&T Has $6 Billion Bet Riding On T-Mobile Merger

AT&T Has $6 Billion Bet Riding On T-Mobile Merger

AT&T must be pretty sure that its much-criticized proposed merger with T-Mobile will go through, because if regulators block the deal it will be out $6 billion. [More]

Phone Tips For People Who Hate Phones

Phone Tips For People Who Hate Phones

For people who’d rather live their lives by email and text messages, pressure to participate in actual phone calls can be an unreasonable burden. Lifehacker offers valuable tips to neutralize the annoyances phones can foist upon you: [More]

T-Mobile Store Can't Explain Why You Can't Have This Deal: You Just Can't

T-Mobile Store Can't Explain Why You Can't Have This Deal: You Just Can't

Kevin and his wife tried to take advantage of a buy one smartphone, get one free promotion that T-Mobile e-mailed them about. At the time, Kevin was at the end of his contract and eligible for a full upgrade. His wife was a few months away from her full upgrade, but willing to pay a fee to replace her non-working phone. Because Kevin’s wife wasn’t yet eligible, the local store refused to honor the promotion, even after corporate intervened. [More]

How I Stopped Verizon From Swallowing My $100 Rebate

How I Stopped Verizon From Swallowing My $100 Rebate

The Verizon computer nearly tricked Joshua out of a $100 rebate with some mathematical Three-Card Monte, but he made like a human calculator and stood firm, arguing his way into getting the fair price. [More]

Skype Outage Leaves Millions Searching For Landlines

Skype Outage Leaves Millions Searching For Landlines

No, it’s not just you. A Skype “supernode” outage has left millions of users without access to the popular Internet phone service. According to company engineers, the problem may last a few more hours, and video calling may not be available until even later. [More]

Keep Your Small Dog Info To Yourself; The Person Calling You Doesn't Need To Know

Keep Your Small Dog Info To Yourself; The Person Calling You Doesn't Need To Know

Here’s a weird possible scam going around. Our reader Chris writes, “Every day for the past week, I’ve been getting an automated call that asks me, ‘This is Survey 2010. Do you have a small dog?'” [More]

Radio Shack Screws Up My Pre-Order, Threatens To 'Burn' My Gift Card

Radio Shack Screws Up My Pre-Order, Threatens To 'Burn' My Gift Card

Corey pre-ordered a phone at RadioShack, placing a whopping $50 down on the handset of his dreams. Once the phone came in, the clerk couldn’t find a way to sell him the phone without charging an extra $200. When Corey withdrew his order, the clerk told him he’d “burn” the $50 gift card as a result. [More]

Call Phones For Free Through Gmail

Call Phones For Free Through Gmail

Gmail is rolling out a new service that will let you call phones in the US and Canada for free right from your email. [More]

Simple Mobile Unlimited Data Plan Is Of Course Secretly Limited

Simple Mobile Unlimited Data Plan Is Of Course Secretly Limited

Simple Mobile, a reseller of T-Mobile cellphone service, offers a $60 “unlimited everything” plan that includes unlimited data. To no one’s surprise, there is a hard cap on the unlimited data according to Howard Forums and our tipster Eric. Naturally you can’t find that limit anywhere on their website, and if you exceed it you’re asked to pay $10 for an additional 100 MB of data. [More]

What Are The Best Smartphone Apps For Motorists?

What Are The Best Smartphone Apps For Motorists?

Maybe I can’t play Plants vs. Zombies while I drive (or maybe I can!*), but that doesn’t mean there aren’t plenty of useful apps for the average driver. In its August issue, Consumer Reports reviews a bunch of apps for motorists, both free and paid, that promise to help you remember maintenance dates, get the correct info after an accident, or find your car in a big parking lot. [More]

Palm Holds Fire Sale, Almost All Apps Half Off

Palm Holds Fire Sale, Almost All Apps Half Off

Palm, which is a smartphone company that is not Apple, has halved the prices of almost all apps in its U.S. app store until July 9th. Although I called it a fire sale, mocoNews thinks maybe it’s a way for HP to “say that Palm devices are here to stay.” Either way, if your phone uses Palm’s webOS then this is a great time to pick up some apps at a big discount. [More]

Microsoft Takes Back Its Naughty Ad For The Kin

Microsoft Takes Back Its Naughty Ad For The Kin

Perhaps in an effort to show that the iPhone isn’t the only super sexy young hip fun phone out there, Microsoft had a bit of a misstep recently with a commercial for the Kin that seemed to promote sexting, the act of sending graphic content via camera phones (aka the ultimate fear of teenagers’ parents everywhere). [More]

Don't Believe The Phone Call That Says Your Card Has Been Deactivated

Don't Believe The Phone Call That Says Your Card Has Been Deactivated

Nick received an automated call from some scammy outfit this morning that told him his debit card had been deactivated. The scam looks simple enough, but it’s probably worth looking at as a reminder to others. [More]