Love your PSP, but can’t stand Apple fans gloating that their iPhone can play games and make phone calls? Well, if this Engadget photo is any indication, you’re about to share in the fun of long-term contracts, high monthly fees, and random text messages interrupting your gameplay! [More]
Early adopters of Google’s Nexus One phone can’t catch a break. First, some overpaid. Then customers reported iffy 3G. And at least one had problems getting a dead phone replaced. It’s enough to make you scream obscenities at your phone. Don’t bother. Google has included an odd feature as part of the phone’s voice-to-text function: When it transcribes speech, it automatically censors any curse words you utter. F*&k!
In August, we wrote about upcoming investigations and possible actions by the FCC on several different areas of the consumer telecommunications experience. Several consumer groups filed comments on the first issue, truth in billing, this week, and we wanted to share some of their concerns and suggestions.
If you signed up for Frontier Communications’ Price Protection Plan—a combo phone and broadband package—between January 2007 and September 2008, and you canceled the agreement and were charged an early termination fee (ETF), you may be getting some cash back.
Say you got a problem with your cellphone company and you want it solved, pronto. You’ve already called regular customer service and they’re either unable or unwilling to help you, or you’re just sick of waiting on hold. You’ve got things to do! That’s where executive customer service comes in handy. Just about every big company has a pack of these people who can basically walk on water within the company and get any problem solved. The key is reaching them. Naturally, you won’t find them in an overseas call center at the end of the 1-800 number. Rather, they’re attached to the corporate headquarters executive offices. Don’t worry, we did the hard part for you. Here’s up-to-date phone numbers for the executive customer service departments for Sprint, Verizon, T-mobile, and AT&T:
Leigh’s father has a heart condition, and has had three heart attacks. Because of this, Leigh’s family would really appreciate it if Verizon would fix their landline so that they can call 911 in the event of an emergency. Unfortunately, Verizon can’t seem to keep an appointment.
We’d like to share a personal story: it involves Amazon, Christmas presents, and three broken pizza stones.
Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can’t make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR.
Reader Ron writes:
Reader Shannon has been without a working phone in her home office for the past 16 days thanks to Comcast. This has her in a bad mood, but she’s also a little ticked off because they sent over a bunch of guys who didn’t understand her when she told them not to dig up her patio.
Direct mailers don’t believe in the concept of opting in, so if you want to cut down on the amount of straight-to-the-trash mail you receive, you’ll need to contact them directly and request that your name is removed. ForestEthics—the group behind the Do Not Mail Registry petition we blogged about earlier, has gathered several ways to contact the offending parties.
In response to yesterday’s post, another AT&T employee writes, “Just to clear up some confusion, AT&T may charge an administrative fee when paying your wireless bill with a representative. There is no charge to use the automated payment systems. The source for this is the tagline on my bill.”
An anonymous AT&T employee who says to call him “Vernon” wrote in to tell us that starting next Tuesday, March 11th, some customers in the Southeast who call in to make a payment will be charged $5, with the fee going nationwide by May. He writes, “I feel this is taking advantage of our customers’ trust, because even when we put it on all of their bills, and let people know, there will be tons of reps that won’t let the customer know they’re being charged for taking their payment.”
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Yesterday, AT&T announced it will stop selling DirecTV satellite service in the first quarter of 2008, triggering speculation it may enter an exclusive partnership with satellite television company EchoStar later next year. [Reuters]
Let’s face it, you are probably smarter than your last Comcast technician—at least, you probably think you are.