If the definition of insanity is doing the same thing over and over again and expecting different results, then you have to worry about the mental health of Comcast. They keep sending the same technician out to fix Brian’s switch, even though the tech doesn’t have the parts or competence to repair it. [More]
VOIP-News has a list of 50 ways to get through to a real, live, not necessarily well-trained CSR on phone systems. We’re posting this not just because their first tip is “Read the Consumerist,” but because there are some really good ideas here, like hitting up EDGAR to search for contact info on public companies.