http://consumerist.com/2009/02/11/not-content-to-just-outsource/

Not content to just outsource their customer service, United is shutting down its phone center in India in April, instead relying wholly on written complaints. They claim they’ll be able to better respond to written complaints, but we know it’s just as easy to paste irrelevant advice and insincere apologies as it is to speak them.

EA Games Tech Support Actually Listens, Bends Rules To Help You Solve Problem

EA Games Tech Support Actually Listens, Bends Rules To Help You Solve Problem

Mike had an increasingly rare experience with EA Games tech support: the customer service representative listened, empathized, and made an exception to the rules in order to please a customer.

EBoost Media Calls Rogier A "Faggot" And A "Queer"

EBoost Media Calls Rogier A "Faggot" And A "Queer"