The Blogger free blogging system is owned by Google and they usually like their customers to talk to robots, but if you have an extreme issue, like all of a sudden your blogs were deleted (this has happened to at least a couple Consumerist readers), here are some executive honchos you can talk to get you fixed up:
Evan sent the following complaint letter to Tmobile’s CEO:
I am a T-Mobile customer from Miami, FL. I am writing you to report the unconscionable treatment I have received from T-Mobile over the past six months. For the past six months I have received no cellular reception in my area. After repeated calls and technical checks, the T-Mobile technical team issued a report stating that there is no coverage in my home and T-Mobile has no intention of upgrading the service in my area. I was initially told that upgrading my equipment to a new phone may resolve my issue. After a contract renewal and significant expense for the new equipment, my service is no better than it was previously.
910-794-6232 – Lisa Bennett, Executive Customer Relations
Sprint wants Tracey Stewart to keep paying her dead father’s cellphone bill. Sprint is not completely heartless: they offered to cut his monthly rate to $10 until the contract expires in September.
Akron, OH 44311
877-369-6512 is the number for the US Airways Executive Office.
A former Bank of America employee provides these email addresses and says they’re the people to complain to about getting fee’d to death (or any other customer service related issue you want to escalate).
If you’ve exhausted the normal routes of solving your problems with Dell, try sending an email to Customer_advocate@dell.com.
If regular Tmobile customer service fails ya, you could always try faxing their executive resolution team. It might do you as much good as faxing the local Chinese store, but hey, it pays to dream.
Here are the email addresses for seven UPS executives..
Should you ever have need to send email to a a bunch of people there, the format for Borders Group, which owns all the Borders iterations, Waldenbooks, Schulers Books, and Books Etc, is email@example.com.
Vonage has a handy web form which forwards all issues to their Executive Response Team. A reader says he submitted his issue and he got a callback and resolution within 3 hours. “A 3 hour turn around isn’t bad at all,” he writes, “considering I’d already wasted 2-3 hours on the regular phone support over the past 3 days.”
Sometimes you need to call a company or government service and you guess at the toll free number. “SunPass” seems like a gimme—it’s got the right number of letters, it’s two words, and they’re even broken into groups of 3 and 4 just like a phone number. It’s a no brainer! But it’s also a sex line number, which a reader’s friend realized last week when she tried to get some information about Florida DOT’s prepaid toll program. The real number for SunPass is 1-888-TOLL-FLA.
Not that any of our readers have ever had a real problem with Barnes & Noble, but just in case, it’s firstname.lastname@example.org.
Here’s 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch office. This isn’t to say these people will magically fix your problem, but at least they can leapfrog you past the three-headed watchdog of low-level customer service reps (the heads’ names are Incompetence, Sloth, and Apathy). The escalation and retention numbers, which might be of particular interest for people with big complaints, are marked with an asterix. We tested about 1/3 of these, let us know in the comments if any disconnect….