Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we’re all just too annoying? Then you might want to have some backup executive customer service info:
It’s bad enough when robots call you ad nauseum to pitch you their products and political causes and track down unpaid bills, but it’s even worse when the uncouth androids mistake you for another person.
There’s been a lot of talk online the past week about extending the principal of network neutrality to wireless networks, which may be partly why the FCC has asked Apple, Google, and AT&T to answer some questions about the rejected Google Voice iPhone app. Todd Barr at Bandwidth.com thinks that the reason may actually have to do with the concept of number portability.
Got a Verizon Wireless problem that regular customer service won’t fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.
Stephanie reminded us of the little-known customer service phone number for Half.com. If you need to call them up, point your phone to 1-800-545-9857.
Tier 3: Case Management: 1-888-685-1358
302-255-3704 – Rick Roberts direct dial
Here’s a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can’t or won’t help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant.
An anonymous tipster provides the following contact info for the Kodak executive team.
Having trouble redeeming rebates for your Sprint phone? Keep getting denied for seemingly no good reason? Try calling the Sprint rebate line at 800-477-4127. Reader Emily wrote, “I have tried on several different occasions to get rebates on my phone. Seems as though you have to call the Sprint Rebate line and have them resubmit the rebate for you. I have had to do 4 separate rebates this way.” (Photo: hyku)
Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)
Looking for that info to load your EECB, file a letter of complaint, or reach executive customer service? ExecutiveBomb.com has entries for 861+ companies. Just type in the company name to the search box. If they’ve got a result, they’ll spit it out to you. They also rely on users to submit contact info as well, so get to emptying your rolodexes in there.
A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely.