Here is a fun-pack of executive escalation contact info you can use if you’re trying to get Chase to modify your mortgage. With the bureaucracy and indifference staring you down, you’ll need every vector you can get your hands on. [More]
Steve was taken aback when Lowe’s asked him and other customers for their phone numbers as they were checking out. [More]
Here is some Countrywide executive customer service info. Even though Bank of America acquired Countrywide, some of this contact info is still valid. Former Countrywide customers who experiencing post-integration account difficulties have reported success using it. [More]
Monique: 254-298-4490. She’ll take care of you.
PREVIOUSLY: Reach Acer Executive Customer Service
Hey look, Google has finally decided to take selling smartphones seriously! After initially trying to treat Nexus One owners like Gmail users who’d locked themselves out of their accounts, the company finally admitted it might be good to have actual people on hand for troubleshooting. If you’ve got a Nexus One problem that T-Mobile can’t solve, call 888-486-3987 (888-48NEXUS). The line is open from 7am-10pm ET. [More]
Acer’s customer service is so horrible that even if you manage to escalate to their corporate and executive offices, you may not get anywhere. But if you’d like to try anyway, here’s a phone number and executive emails that may work: [More]
Got an impossible issue with AT&T wireless? After trying and failing with the regular customer service, you can try this gal who works in the AT&T Office of the President.
866-220 8446 ext.1047
Here’s another Chase Executive Customer Service contact to add to our collection: [More]
HSBC Card & Retail Services
James R. Lane
Vice President, Executive Resolutions
American Airlines unpublished customer service number is 817-963-1234. Press 00 and say “agent” to get an operator. Don’t press 3, because that’s just a trick. [More]
Are you cooking a turkey, but not accustomed to baking and carving entire animals? You’re not alone, and there are hotlines full of helpful and knowledgeable people ready to help you with any and all poultry crises. Or other food safety issues.
There’s also an app for that–the interactive Turkey Timer iPhone application is on sale for $1.99 today (regular price $2.99). It reminds you when to baste, tells you how long until the turkey is cooked, and even estimates the internal temperature of your bird. (Warning: do not insert iPhone inside turkey.)
You can also email Frank_Blake@homedepot.com.
If you have a problem with Keurig, makers of those coffee machines where the coffee comes in little pods that you just place inside, and regular customer service isn’t helping you, you can try nicely escalating to their Director of Customer Service or emailing their executive team.
If you have an unresolved technical issue that regular AT&T Wireless customer service doesn’t seem to be able to or be interested in helping you, this is the direct number for their senior tech support:
If you’re having DirecTV issues, here’s two more top-level contacts for you to try: