Consumerist: phone numbers

Direct Dial AT&T Senior Tech Support

Ben Popken — Mon, 09 Nov 2009 14:53:50 EST

If you have an unresolved technical issue that regular AT&T Wireless customer service doesn't seem to be able to or be interested in helping you, this is the direct number for their senior tech support:

866-246-7344

(Photo: walkerspace)

Get DirecTV Executive Customer Service

Ben Popken — Wed, 04 Nov 2009 15:25:28 EST

If you're having DirecTV issues, here's two more top-level contacts for you to try:

Michael Johnson
Senior Director of Customer Service Communications
michael.johnson@directv.com
310-964-8153

Donna Sadlouskos
Senior Manager Customer Satisfaction
dlsadlouskos@directv.com
310-964-4466

You can also try them on Twitter
or emailing some upper-level DirecTV VP's
or emailing or calling the CEO's office.

Amusing sidenote, not just consumers, company employees are also using our contact info database to send their own gripes to the top of the totem pole. I was checking the comments on an old post with the DirecTV CEO's number on it and there was a comment from a DirecTV tech who said he would be using the info to complain about his manager giving too much work to out-of-state techs.

(Photo: DSmous)

Reach Comcast Corporate Escalations

Ben Popken — Wed, 28 Oct 2009 15:32:54 EDT

Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we're all just too annoying? Then you might want to have some backup executive customer service info:

Jim Weeder
Corporate Escalations
National Customer Service Deployment Center
720-268-8800 ext. 53233
1-800-718-7419 ext. 53233
M-F 6AM to 2:30PM MTN

(Photo: flaimo)

New Executive Customer Service Number For Time Warner Cable

Ben Popken — Mon, 19 Oct 2009 13:57:57 EDT

Time Warner Cable is updating the phone number for executive customer service, the new number will be:

212-364-8300, option 2.
twc.cotp@twcable.com remains the email address.

The number goes straight to the customer care advocates in the TWC Office of the President. Thanks to TWC Director, Digital Communications Jeff Simmermon for proactively keeping us up to date. He writes, "Your posts help us get help to customers that need it, and we appreciate all your efforts." Yay. (Photo: billaday)

What To Do When The Mistaken Identity Robo-Calls Won't Stop

Phil Villarreal — Wed, 12 Aug 2009 09:40:59 EDT

It's bad enough when robots call you ad nauseum to pitch you their products and political causes and track down unpaid bills, but it's even worse when the uncouth androids mistake you for another person.

Such is the plight of David, who is being hassled by cyborg creditors of his phone number's previous owner. He writes:

For the past couple of years we have been receiving calls from a half dozen assorted credit collection (or similar) agencies asking to speak to Mr. Donald (redacted). Generally we ignore the calls b/c if we don't know the caller Id we don't pick up, and they just leave a message. Occasionally I'll recognize one of the #'s, b/c they call so much, so I'll answer and tell them that Donald Orlando doesn't live here, never has lived here (at least in the 6 years I've lived here), and to please remove us from any and all lists.

But I'm guessing that his collection then gets sold to someone else who starts calling over and over, etc... Is there any way to permanently make these calls stop? Is there some way to convince 'someone' that they have the wrong phone # for this person? So that even if the collection gets sold, or someone new takes up the case, that they'll know they have a bad phone #?

The you can opt out of the calls, although that's only if the caller is playing by the rules and you manage to suffer through the entire message in order to hear the proper escape instructions. Otherwise I'd say a steady diet of call screening and possibly changing your number may be in order. If all else fails, you can always jack into the Matrix, learn kung fu, enlist the help of blade runners and bring the fight to Skynet.

Have any of you been in David's situation and managed to find your way out?

(Photo: bjornmeansbar)

Is The FCC's iPhone Investigation Really About Number Portability?

Chris Walters — Thu, 06 Aug 2009 11:33:01 EDT

There's been a lot of talk online the past week about extending the principal of network neutrality to wireless networks, which may be partly why the FCC has asked Apple, Google, and AT&T to answer some questions about the rejected Google Voice iPhone app. Todd Barr at Bandwidth.com thinks that the reason may actually have to do with the concept of number portability.

Why number portability, when the app at the center of the investigation was about far more than that? Because the "telephony experience" has changed so much in recent years that preserving consumer independence involves more than just protecting a phone number—now it extends to things like determining how you route calls to that number, or what level of information you display to specific recipients, and so on.

Dave Rosenberg, a CNET blogger who wrote about this theory, points out that whether it's behind the FCC's investigation or not it's going to be an increasingly important issue for consumers:

For users to ultimately be in control of their telephony experience and to encourage the next wave of telephony innovation, the concept of portability will need to extend beyond just numbers to the telephony user experience.

"Apple, Google Voice, and number portability" [CNET News]
(Photo: mightyohm)

Reach Verizon Wireless Northeast Executive Customer Service

Ben Popken — Wed, 29 Jul 2009 18:27:18 EDT

Got a Verizon Wireless problem that regular customer service won't fix? Try escalating it to this guy. Just remember to be PP2P: polite, professional, and to the point.

Aaron J. Fischman
Northeast Area Executive Relations
Laurel, MD
240-568-2459 - Phone
240-568-2726 - Fax
240-568-1771 - Secondary Fax

(Photo: Mat Honan)

Reach Half.com Customer Service

Laura Northrup — Mon, 29 Jun 2009 07:38:57 EDT

Stephanie reminded us of the little-known customer service phone number for Half.com. If you need to call them up, point your phone to 1-800-545-9857.

You can find more useful phone numbers for online entities on this page at Bargaineering.com, too.

Vendor Contact List [Bargaineering]

Reach Samsung Escalated Customer Service

Ben Popken — Mon, 01 Jun 2009 16:34:36 EDT

Tier 1 : Basic Customer Service : 1-800-747-5618
Tier 2: Slightly Escalated Customer Service: 1-800-522-7341 #2
Tier 3: Case Management: 1-888-685-1358

Comments from readers and around the net suggest that Tier 2 will follow the rules to the letter and not really give much nudge. If you need customer service people capable of independent thought and analysis, you'll want Tier 3, however, they can be hard to reach and seem to have a reputation for not returning phone calls.

(Photo: tanakawho)

Updated Contact Info For Best Buy Execs

Chris Walters — Thu, 07 May 2009 18:25:59 EDT

An anonymous tipster sent in an updated list of contact info for some of the people working at the top of the Best Buy food chain. Remember, don't bug them until you've exhausted all other options.

Bradbury H. Anderson
Vice Chairman & CEO
612-291-1000
Bradbury.Anderson@bestbuy.com

Brian J. Dunn
President & COO
612-291-5174
Brian.Dunn@bestbuy.com

Lisa Smith
VP Customer Care
612-291-5421
Lisa.Smith@bestbuy.com

Shari L. Ballard
Executive Vice President, Retail Channel Management
612-291-5333
Shari.Ballard@bestbuy.com

Barry Judge
Sr. VP Chief Marketing Officer
612-291-8107
Barry.Judge@bestbuy.com

Tim Sheehan
SVP Operations, Retail Operations and Services
Tim.Sheehan@bestbuy.com

Wes Feeney
Executive Administrator II
Wesley.Feeney@bestbuy.com

Paula Prahl
SVP, Communications, Public Affairs &
Corporate Responsibility
612-291-6120
Paula.Prahl@bestbuy.com

(Photo: kylemac)

Reach Qwest Executive Customer Service

Ben Popken — Wed, 06 May 2009 07:00:00 EDT

Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses.

Ann Anderson
Executive/Regulatory Escalations Analyst
Qwest Executive Office
Customer Advocacy Group
877-440-8959
ann.anderson@qwest.com

Annette Herman
Executive Escalations Manager
Qwest Executive Office
303-965-1469 or 877-440-8959
Annette.Mattingly@qwest.com

(Photo: Peter Kaminski)

Contact ING Direct Executive Customer Service

Ben Popken — Wed, 22 Apr 2009 23:25:13 EDT

ceocorner@ingdirect.com Office of the CEO, Arkadi Kuhlmann
rroberts@ingdirect.com - Rick Roberts, assistant to Kuhlmann
302-255-3704 - Rick Roberts direct dial

(Photos: amanjo, Payton Chung)

Take Your Tmobile Complaints To The Tippity-Top

Ben Popken — Tue, 21 Apr 2009 09:26:26 EDT

Here's a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can't or won't help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant.

Tmobile
Stuart, Executive Assistant to the Vice President
1-877-290-6323 ext. 341-8025.

Glenn A. Zaccara
Sr. Manager, External Affairs
425-378-4982
glenn.zaccara@t-mobile.com

Michael Butler
Chief Marketing Officer
Michael.Butler@T-Mobile.com

Bryan L. Barkoff
T-Mobile Wireless
Regional Retail Manager
Detroit North
Office # 248.465.1756
Fax # 813.353.6711

Kelly Spindle
Executive Customer Relations Coordinator
T-Mobile USA
877-290-6323 Ex. 8082

Avelar, Mercedes
Mercedes.Avelar@T-Mobile.com'

Clelland, John
John.Clelland@T-Mobile.com

Carney, John
John.Carney@T-Mobile.com

Otley, Casey
Casey.Otley@T-Mobile.com

Brodman, Cole
Cole.Brodman@T-Mobile.com

Corporate Responsibility Department
corporate.responsibility@t-mobile.net

Deutsche Telekom AG (owns T-mobile)
Friedrich-Ebert-Allee 140
53113 Bonn, Germany
Fax: +49-228-181-8872
www.telekom.de

Investor Relations E-mail: investor.relations@telekom.de; investor.relations@usa.telekom.de

Other e-mails:
'hamid.akhavan@t-mobile.com'; 'michael.guenther@t-mobile.com'; 'rene.obermann@t-mobile.com'; 'robert.dotson@tmobile.com'; 'robert.dotson@t-mobile.com'; 'robert.p.dotson@t-mobile.com'; 'Kai-Uwe.Ricke@telekom.de'

T-Mobile International (T-Mobile's parent company)
Landgrabenweg 151
53227 Bonn, Germany
Fax: +49-228-936-31719
www.t-mobile-international.com

File a complaint against T-Mobile with the Washington State Attorney General's Office
[www.atg.wa.gov]

When you file this complaint, use this address for T-Mobile on the form:
T-Mobile USA, Inc.
12920 S.E. 38th St.
Bellevue, WA 98006

File a complaint with the New Mexico Attorney General's office
[www.ago.state.nm.us]

When you file this complaint, use this address for T-Mobile on the form:
T-Mobile
Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

"You can try dialing 1-877-290-6323 x341-8025 and changing the extension to do an EVCB (Exec. Voicemail carpet bomb) buy reducing the extension by 1 (i.e. 341-8024, 8023, 8022) so far i have been doing this and it seems to be connecting me to various executive customer relations personnel."

(Photo: Greg Easton Photography)

Contact Info For Eastman Kodak Company

Chris Walters — Fri, 03 Apr 2009 19:36:52 EDT

An anonymous tipster provides the following contact info for the Kodak executive team.

Antonio Perez
Chairman & Chief Executive Officer, EKC
Phone: 585-724-3230 x43230
E-Mail Address: antonio.perez@kodak.com

Phil Faraci
President & Chief Operating Officer, EKC
Phone: 585-781-5808 x15808
E-Mail Address: philip.faraci@kodak.com

Mary Jane Hellyar
President Film Photofinishing and Entertainment Group & EVP, EKC
Phone: 585-724-0713 x40713
E-Mail Address: maryjane.hellyar@kodak.com

Jeffrey Hayzlett
Chief Marketing Officer
Phone: 585-724-9710 x49710
E-Mail Address: jeffrey.hayzlett@kodak.com

Terry Taber
Chief Technical Officer & VP, EKC
Phone: 585-722-1816 x21816
E-Mail Address: terry.taber@kodak.com

Maryann Overacker
Senior Executive Secretary, Chairman's Office
Phone: 585 724—6400 x46400
E-Mail Address: maryann.overacker@kodak.com

Anne Alfieri
Executive Secretary
Phone: 585 724-7661 x47661
E-Mail Address: anne.alfieri@kodak.com

Kathy Fritsch
Executive Secretary
Phone: 585 724-4649 x44649
E-Mail Address: kathleen.fritsch@kodak.com

Remember, don't ruin it for the rest of us by being a jerk with this info!

Phone Numbers For Yahoo!

Ben Popken — Mon, 30 Mar 2009 18:55:47 EDT

If you're in a pickle with Yahoo and regular customer service isn't helping you, these phone numbers may be of service:

408-349-3300 Corporate headquarters
408-349-5151 Billing customer service
408-349-1572 Customer care
866-800-8092 Small business services 8a-5p M-F (Pacific)

And here's how to reset your password if your Yahoo email address gets hacked.

(Photo: Morton Fox)

Sprint Rebate Line Expedites Rebates

Ben Popken — Tue, 03 Feb 2009 10:36:27 EST

Having trouble redeeming rebates for your Sprint phone? Keep getting denied for seemingly no good reason? Try calling the Sprint rebate line at 800-477-4127. Reader Emily wrote, "I have tried on several different occasions to get rebates on my phone. Seems as though you have to call the Sprint Rebate line and have them resubmit the rebate for you. I have had to do 4 separate rebates this way." (Photo: hyku)

Reach Hewlett-Packard Executivce Customer Service

Ben Popken — Thu, 22 Jan 2009 10:22:57 EST

Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky)

ExecutiveBomb Makes Finding Executive Contact Info Easy

Ben Popken — Tue, 20 Jan 2009 19:57:27 EST

Looking for that info to load your EECB, file a letter of complaint, or reach executive customer service? ExecutiveBomb.com has entries for 861+ companies. Just type in the company name to the search box. If they've got a result, they'll spit it out to you. They also rely on users to submit contact info as well, so get to emptying your rolodexes in there.

ExecutiveBomb

Hey Look, It's Contact Info For Walmart's CEO

Chris Walters — Tue, 20 Jan 2009 10:54:36 EST

A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely.

michael.duke@wal-mart.com
479-273-4229

Corporate contact info:
702 Southwest 8th Street
Bentonville, AR 72716
United States - Map
+1-479-2734000 (Phone)
+1-479-2734053 (Fax)

Reach AT&T Landline Executive Customer Service

Ben Popken — Thu, 15 Jan 2009 15:37:43 EST

Here's 2 numbers to reach escalate an AT&T residential problem that regular customer service can't or won't fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift)

Reach Time Warner NY/NJ Regional VP Of Customer Care

Ben Popken — Tue, 13 Jan 2009 18:29:44 EST

Missy Mans
Regional Vice President, Customer Care
Time Warner Cable of NY/NJ
41-61 Kissena Blvd.
Flushing, New York 11355
718.888.4094
AIM: mmans0929

Executive Email Carpet Bomb Pounds DirecTV Into Submission

Meg Marco — Wed, 17 Dec 2008 11:19:45 EST

Reader Jesse was having an awful time explaining a simple problem to DirecTV. Thankfully, the EECB (Executive Email Carpet Bomb) was just the thing.

Jesse says:

Random note: I was in a pretty infuriating situation with DirecTV last night, where, after they failed on four different occasions since August to fix my house’s faulty cable, I decided I wanted to cancel my account. I was informed that despite their repeated inability to get things working, which had to that point entailed endless hours of hassle dealing with DirecTV’s labyrinthine phone system (at one point last night, I was transferred six times during the same call–the sixth time to a dead line), I’d still have to pay a $180 early termination fee since my contract wasn’t up. Of course, if I wanted to contest this there happened to be no phone number I could call or email address I could write to. Nope. Of course, if I wanted to contest this there happened to be no phone number I could call or email address I could write to. Nope. I’d have to deliver to DirecTV via chariot a complaint note written on a papyrus scroll in squid ink. (Well, I’d have to send a snail-mail letter to some Colorado address–same difference).

No thanks. Instead, I turned to The Consumerist, which recommends Executive Email Carpet Bombs in instances like this. In an EECB, you email a company’s top-level executives to inform them of ongoing issues that the folks below them haven’t been able to address. I refreshed my memory about how to best write an EECP, snagged the email address of DirecTV’s CEO, Chase Carey, which The Consumerist had helpfully posted, and went to work.

I sent the email at midnight last night and a half hour ago got a call from Ronnie in the DirecTV president’s office. He immediately offered to waive the cancellation fee, and that was that.

The morals of the story: DirecTV sucks, other than some dude named Ronnie, who’s pretty cool, and The Consumerist is amazing since, at least in this instance, one of its tactics worked exactly as advertised.

Yes, the EECB doesn't always work — but sometimes, gloriously, it does. For more information about launching your own EECB, click here. If you need some TLC from DirecTV, here's their contact information.

All Hail The Consumerist [Pushback]

Reach TracFone Executive Customer Service

Ben Popken — Fri, 21 Nov 2008 16:25:48 EST

TracFone is a pre-paid wireless cellphone company that people enjoy for its low cost and hate for its customer service. The problem comes from their globally outsourced and non-integrated call centers. Problems don't get solved. Emails go unreturned. Problems get stuck in infinitely recursive loops. Here's a typical story from reader Susan, "I asked them to escalate this to a supervisor. Three days later, I get a response saying that they have investigated the problem and I should call their support line. When I called the support line, they had no details of any prior communication and no way to resolve the problem. So I am back at step one. " Luckily for you, she found the numbers to escalate complaints up to the corporate level and got it solved: 1-800-876-5753 or 1-800-339-9345.

Reach Comcast's Office Of The President

Ben Popken — Thu, 13 Nov 2008 12:52:34 EST

If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn't work out or you weren't happy with his solution - or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) - here's the phone number for the Comcast Office of the President: 215-286-8960.

Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies

Ben Popken — Fri, 07 Nov 2008 09:43:47 EST

Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.

Be sure to read our Ultimate Consumerist Guide to Fighting Back, a go-to handbook for the dissatisfied consumer. Once you've decided to go the executive customer service right, be sure you read this first so you know what to say when you call the corporate avatar of your choice.

The Consumerist Executive Customer Service Index

ACS
Adelphia
Air Tran
Alamo
Alaska Airlines
Allegiant
Aloha
Amazon
America West
American Airlines
American Express
Amtrak
Apple
ATA
AT&T
AT&T Wireless
Bank of America
Barnes and Noble
Bell Canada
Best Buy
Blizzard
Blockbuster
Blogger
Bloomingdales
Blue Cross/Blue Shield
British Airways
Borders
Busey Bank
Buy.com
Cablevision
Charter Communications
Chase
Circuit City
Citibank
Comcast
Continental
cox
Delta
Direc-TV
Discover Card
Dish
Disney
Ebay
Enterprise
Equifax
Experian
Fedex
Frontier Airlines
Fry's
Gamefly
Geek Squad
Georgia Power
Helio
Home Depot
Humana
HSBC
IKEA
ING Direct
Insight
Keybank
Lenovo
Loew's
Macy's
Microsoft (and Xbox)
Midwest Airlines
Motorola
National City
Nicors
Northwest Airlines
Norton
Office Depot
Office Max
Orbitz
Paypal
Pitney Bowes
Qwest
RCN
Regions Bank
Register.com
Ryan Air
Samsung
Seagate
Sears
Sirius
Skybus
Sony Ericcson
Spirit Airlines
Sprint
Sports Authority
Staples
Symantec
T-mobile
Target
Time Warner Cable
TransUnion
Uhaul
United Airlines
United Health Care
UNUM Life Insurance
UPS
US Airways
US Cellular
Verizon landline/DSL/Fios
Verizon Wireless
Vonage
Wachovia
Walmart
Washington Mutual
Wells Fargo

In the event you can't find the info you are looking for here, you can scan our backlog of contact info, or use Google to uncover the addresses yourself. In the event you find something we don't have, feel free to share at tips@consumerist.com.

Researched by Alex Jarvis
Last updated: 11/07/2008

Contact Buy.com Executive Customer Service

Ben Popken — Thu, 06 Nov 2008 11:16:28 EST

If you're having a problem with Buy.com and regular customer service can't or won't help you, here's a pack of escalated contact information to help kick your complaint to the top of the corporate pig-pile:

Buy.com
Neel Grover, CEO
neelg@buy.com
949-389-2000 x 2101
949-448-5400 (ask for Mr. Grover's office)
BuyServices Inc.
85 Enterprise, Suite 100
Aliso Viejo, CA92656

Fred Martin VP Customer Service
949-389-2000 x 2150
fredm@buy.com
Doug Pearce Director of Customer Service
dougp@buy.com

Steven A Blum, Chairman, Founder
(949) 443-1030
3 Ritz Cove Drive
Dana Point California 92629
or
3400 Toro Canyon Rd
Austin, TX 78746

Reach Time Warner Cable Executive Customer Service

Ben Popken — Tue, 04 Nov 2008 15:32:05 EST

If you've got a problem with Time Warner Cable regular customer service can't or won't solve, you can try escalating it to the Executive Care team in the Office of the President. This is updated contact information since we last posted it, information TWC was nice enough to provide to us directly! TWC.COTP@twcable.com 212-364-8300 option 2 ~~203-328-0600 - option 2~~ Leader of Office of the President team: James Abott (Photo: lymang)

Reach Gamefly Executive Customer Service

Ben Popken — Fri, 31 Oct 2008 11:04:09 EDT

Here's the info to escalate your complaint up to the top of the Gamefly corproate heap. Says the reader who sent this in, "I left a message and sent an email and 20 minutes later a manager called and fixed my problem in 5 minutes. It was like magic, delicious fairy sparkly consumery magic."

CEO: David Hodess
5870 West Jefferson Blvd
Suite J
Los Angeles, CA 90016-3109
(310) 660-6410
dhodess@gamefly.com

Reach Sears Executive Customer Service

Ben Popken — Mon, 27 Oct 2008 10:00:00 EDT

To escalate a complaint at Sears past the completely useless 1-800 number, call 847-286-2500 and ask for Mr. Lampert's office (Ed Lampert is the chairman of the board). When the executive assistance picks up, tell them you want to file an "Executive Complaint." Said the reader who submitted this tip, "A single call to this group is actually well on my way to resolving a problem that 4 calls & 3 transfers at the 1-800-4-my-home line could not handle." Don't forget to be calm, professional, and succinct when you speak with them.

Reach Citibank Executive Customer Service

Ben Popken — Thu, 23 Oct 2008 13:15:25 EDT

Having trouble getting people at Citibank to help you out? If you've tried regular customer service and supervisor multiple times and failed, try these numbers:

Citibank Executive Responsive Office in NYC
(718) 248-6433

Citibank Executive Response Unit
Rudy Guerrerro
(210) 677-7284 direct line

Remember to be nice, professional, and succinct. In customer service, karma happens very fast and you get what you give. (Photo: thecornballer)

Reach Bank Of America Executive Customer Relations

Ben Popken — Tue, 07 Oct 2008 10:12:49 EDT

With stories like this,this, and this, it's not hard to imagine why someone might need to kick their Bank of America problem all the way to the top of the dung heap . Here's some executive contact phone numbers:

Executive Customer Relations general line: 704-386-5687

Nancy M. Condos
VP/ Customer Advocate
Executive Customer Relations
Office of the Chairman
nancy.m.condos@bankofamerica.com

Martha Dominguez, Executive Customer Relations Specialist: 714-792-4264

Corporate Headquarters: 704-386-5972 / 704-386-5681
Operator: 800-900-9000 (press 0 twice)

Corporate Headquarters (Bank of America):
Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255

You can always write the CEO:

Mr. Kenneth D. Lewis
100 N. Tryon Street.
Mail Code NC-1-007-18-01
Charlotte, NC 28255

Several other readers have and they've gotten satisfactory resolutions to their complaints.

(Photo: Spirda Webster)

Reach Apple Executive Customer Service

Ben Popken — Tue, 07 Oct 2008 08:42:43 EDT

Two guys who can help you out with escalated Apple issues:

Nate Dawson (who handles the email when you email sjobs@apple.com)
ndoss@apple.com
916-399-7032

Mark Benford(?)
408-974-5158

(Photo: blue_j)

Reach DirecTV Executive Customer Service

Ben Popken — Thu, 02 Oct 2008 11:18:14 EDT

Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV:

bruce.churchhill@directv.com, bbchurchhill@directv.com: EVP
john.murphy@directv.com, jfmurphy@directv.com: SVP, Controller, CAO
patrick.doyle@directv.com, ptdoyle@directv.com: SVP, CFO
HZBitew@directv.com: Heywot Bitew, Business Operation Analyst - 310-964-6508
eafilipiak@directv.com: Ellen Filipiak, Senior Vice President of Customer Relations

To send a valentine to DirecTV's CEO, Chase Carey, email chase.carey@directv.com.

The corporate switchboard is 310-964-5000. You might be able to get to his secretary by calling that number and saying, "Carey's office, please," in a professional and composed tone.

(Photo: (A3R) angelrravelor (A3R))

Get Your Expired Bloomingdale's Gift Card Balance Restored

Chris Walters — Wed, 01 Oct 2008 09:26:36 EDT

Pam had a Bloomingdale's gift card that went unused for a couple of years, and when she tried to spend it last weekend, she was told it had expired. Pam found a way to get the balance restored fairly quickly, though. If you've got a card from before February 2008, try Pam's advice below.

This past weekend, I went to Bloomingdales with a gift card that I received two years ago. The salesperson told me it had "expired." I was furious. How could a gift card "expire" after such a short time? How could they take "my" money?

I searched Bloomingdales.com, and learned that gift cards purchased after Feb. 2008 never expire.

That didn't comfort me. Then I sent an email to Customer Service. Lo and behold: they replied with a phone number to call to "restore" the balance in my expired card:

1-866-593-2540

A minute and one phone call later, I have the full $109 back on my card.

It's interesting how no one at the store was willing or able to give me this information — and how there's no directions about it on Bloomingdales.com.

Reach RCN Executive Customer Service

Chris Walters — Mon, 29 Sep 2008 14:28:48 EDT

Consumerist reader trinidon2k says try this number:

703-434-8200 x3

Contact Info For Wells Fargo CEO John Stumpf And Friends

Ben Popken — Tue, 23 Sep 2008 21:32:47 EDT

Here's some info we dug up that can help you contact some higher ups at Wells Fargo if you've tried regular customer service and escalating to supervisors and it's not working out. First read this post about how to contact and conduct yourself when using executive customer service. 1) Call 866-249-3302. Ask to be transferred "to the office of Mr. Stumpf." Once you reach the secretary or switchboard operator, say the following: "Hello, my name is ________. I'm one of your customers, and I was hoping to speak to Mr. Stumpf because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way." 2) You can also send some of their busy executives a well-written and cogent complaint letter (here's how to write one): John.G.Stumpf@wellsfargo.com, Howard.I.Atkins@wellsfargo.com, James.M.Strother@wellsfargo.com, Richard.D.Levy@wellsfargo.com, Mark.C.Oman@wellsfargo.com, David.A.Hoyt@wellsfargo.com, ~~Carrie.L.Tolstedt@wellsfargo.com, Michael.J.Loughlin@wellsfargo.com~~ If you prefer using written correspondence, particularly when sending letters by certified mail provides a trail that they actually got your letter, these addresses may come in handy: Corporate Offices Wells Fargo 420 Montgomery Street San Francisco, CA 94104 Home Mortgage Wells Fargo Home Mortgage P.O. Box 10335 Des Moines, IA 50306-0335 Home Equity Wells Fargo Home Equity-Internet MAC S3837-020 2nd Floor 2222 W Rose Garden Lane Phoenix, AZ 85027-2644 Online Customer Service Wells Fargo Customer Service P.O. Box 4132 Concord, CA 94524-4132 Wells Fargo Financial Wells Fargo Financial, Inc. Customer Service F4008-080 800 Walnut Des Moines, IA 50309

Reach Wachovia Auto Loan Executive Customer Service

Ben Popken — Tue, 23 Sep 2008 13:29:56 EDT

The number for Wachovia Auto Loan Executive Customer service is 877-250-2265.

This post has info for the regular bank exec customer service team, and this is contact info for their CEO.

(Photo: epicharmus)

Reach Blizzard Entertainment Executives

Ben Popken — Thu, 18 Sep 2008 10:20:30 EDT

If you have a problem with Blizzard Entertainment, makers of World of Warcraft, among other diversions, and contacting regular customer doesn't help, try some of the contact info inside...

wowaccountadmin@blizzard.com

Company email address format: firstletteroffirstnamelastname@blizzard.com
firstname.lastname@blizzard.com

Employee directory
http://www.worldofwarcraft.com/info/basics/bc-credits.html

Important people:

Mike Morhaime
CEO and cofounder

Julia Gastaldi
Director of Communications and Community

Paul Sams
SVP Business Development

Rob Pardo
Vice President

Frank Pearce
Vice President

Blizzard Entertainment Mailing Address
P.O. Box 18979
Irvine, CA 92623

Blizzard Entertainment Physical Business Location
10114 Adams Ave
Huntington Beach, CA 92646
(949) 955-1380

Headquarters:
Irvine, CA 92606
Phone: 949-955-1382

E-mail Form: http://us.blizzard.com/support/webform-us.xml?gameId=11
Billing and Account Services Phone line:
North America - 1 (800) 592 5499
Australia - 1 800-041-37

Call 1-(949)-955-1380, option3, type in the first 3 letters of the person's first name.

(Photo: Plankton 4:20)

Reach 19 Blue Cross Blue Shield CEOs

Ben Popken — Thu, 18 Sep 2008 10:04:20 EDT

Here is the full contact information for 18 different Blue Cross Blue Shield CEOs. Name, address, phone number, and the contact info for their assistants. If you have an unresolved issue with one of these health insurance groups that regular customer service can't or won't solve, might want to give the appropriate honchos one the following list a holler. Remember to be calm, polite, and concise. Be professional, they're looking for an excuse to write you off as a wingnut. Don't give them one. Follow our instructions for reaching executive customer service and/or how to write an effective complaint letter, and these secrets of a professional complaint letter writer, and you'll give yourself a much better chance of success. Angela Braly President and CEO Of WellPoint (oversees 13 BCBS plans) Angela.Braly@Wellpoint.com 120 monument circle Indianapolis, IN 46204 Mailpoint IN0104-a300 Phone: 317-488-6476 Fax: 317-488-6477 Assistants: Lisa Moran 317-488-6480 lisa.moran@wellpoint.com Linda McAdams 317-488-6489 linda.mcadams@wellpoint.com G. N. (Arnie) Arnott President and CEO Saskatchewan Blue Cross 516 – 2nd Avenue North Saskatoon, SK S7K 2C5 Canada Phone: (306) 667-5271 Fax: (306) 664-1945 Email: aarnott@sk.bluecross.ca Asst: Melanie Wilson Phone: (306) 667-5270 Email: mwilson@sk.bluecross.ca Tom Bowser President and CEO Blue Cross and Blue Shield of Kansas City 2301 Main Street Kansas City, MO 64108 Phone: (816) 395-2001 Fax: (816) 395-2035 Email: tom.bowser@bcbskc.com Asst: Marcia Zanko Phone: (816) 395-2019 Email: marcia.zanko@bcbskc.com Mark W. Banks, M.D. CEO BlueCross and BlueShield of Minnesota P.O. Box 64560 St. Paul, MN 55164-0560 3535 Blue Cross Road St. Paul, MN 55122 Phone: (651) 662-8438 Fax: (651) 662-7767 Email: mark_w_banks@bluecrossmn.com Asst: Mary Beth Olson Phone: (651) 662-6679 Email: mary_b_olson@bluecrossmn.com Sherry Cladouhos President and CEO BlueCross BlueShield of Montana P.O. Box 4309 Helena, MT 59604-4309 560 North Park Avenue Helena, MT 59601 Phone: (406) 444-8441 Fax: (406) 447-8607 Email: scladouhos@bcbsmt.com Asst: Velma Dalton Phone: (406) 444-8267 Email: vdalton@bcbsmt.com Richard Boals President and CEO Blue Cross and Blue Shield of Arizona, Inc. P.O. Box 13466 Phoenix, AZ 85002-3466 2444 West Las Palmaritas Drive Phoenix, AZ 85021 Phone: (602) 864-4305 Fax: (602) 864-4200 Email: rboals@phx1.bcbsaz.com Asst: Rebekah Mendez Phone: (602) 864-4431 Email: rmendez@phx1.bcbsaz.com Tim J. Crilly President and CEO Blue Cross and Blue Shield of Wyoming P.O. Box 2266 Cheyenne, WY 82003-2266 4000 House Avenue Cheyenne, WY 82001-2266 Phone: (307) 432-2701 Fax: (307) 432-2708 Email: tim.crilly@bcbswy.com Asst: Carla Lofton Phone: (307) 432-2706 Email: carla.lofton@bcbswy.com Kenneth Martin President and CEO Pacific Blue Cross P.O. Box 7000 Vancouver, BC V6B 4E1 Canada 4250 Canada Way Burnaby, BC V5G 4W6 Canada Phone: (604) 419-2021 Fax: (604) 419-2020 Email: kmartin@pac.bluecross.ca Asst: Fran Darbyshire Phone: (604) 419-2050 Email: fdarbyshire@pac.bluecross.ca Steven S. Martin President and CEO BlueCross and BlueShield of Nebraska P.O. Box 3248, Main P.O. Station Omaha, NE 68180-0001 7261 Mercy Road Omaha, NE 68180-0001 Phone: (402) 390-1810 Fax: (402) 398-3836 Email: steve.martin@bcbsne.com Asst: Susan Unger Phone: (402) 343-3546 Email: susan.unger@bcbsne.com Raymond F. McCaskey President and CEO Blue Cross and Blue Shield of Illinois, Texas, New Mexico and Oklahoma 300 East Randolph Street Chicago, IL 60601-5099 Phone: (312) 653-6746 Fax: (312) 938-3657 Email: mccaskeyr@bcbsil.com Asst: Lynne Recupido Phone: (312) 653-6818 Email: recupidol@bcbsil.com Bruce G. Bodaken Chairman, President and CEO Blue Shield of California P.O. Box 7168 San Francisco, CA 94120-7168 50 Beale Street San Francisco, CA 94105 Phone: (415) 229-5086 Fax: (415) 229-5056 Email: bruce.bodaken@blueshieldca.com Asst.: Leslie Monahan Phone: (415) 229-5096 Email: leslie.monahan@blueshieldca.com D. Scott Ideson President Regence BlueCross BlueShield of Utah P.O. Box 30270 Salt Lake City, Utah 84130-0270 2890 East Cottonwood Parkway Salt Lake City, Utah 84121 Phone: (801) 333-5664 Fax: (801) 333-6516 Email: sideson@regence.com Asst: Wendy Cowley Phone: (801) 333-5290 Email: whcowley@regence.com Mark Ganz President & CEO The Regence Group P.O. Box 1071, E15A Portland, OR 97207-1071 100 SW Market Street Portland, OR 97201 Phone: (503) 226-8721 Fax: (503) 225-6797 Email: mbganz@regence.com Asst: Denise Thayer Phone: (503) 225-5228 Email: dethaye@regence.com J. Bart McMullan, Jr., M.D. President Regence BlueCross BlueShield of Oregon P.O. Box 1271 Portland, OR 97207 – 1271 100 SW Market Street Portland, OR 97201 Phone: (503) 225-5351 Fax: (503) 226-8795 Email: jbmcmul@regence.com Asst: Carol Brandt Phone: (503) 225-6894 Email: csbrand@regence.com John Stellmon President Regence BlueShield of Idaho 1211 West Myrtle, Suite 110 Boise, Idaho 83702 Phone: (208) 395-7703 Fax: (208) 395-7704 Email: jstellmon.id@regence.com Asst: Terri Redmond Phone: (208) 333-7823 Email: tredmond.id@regence.com Mary O. McWilliams President Regence BlueShield 1800 Ninth Avenue, M/S S1600 Seattle, WA 98101 Phone: (206) 464-3756 Fax: (206) 287-5413 Email: mmcwilliams@regence.com Asst: Paula Lyons Phone: (206) 464-5524 Email: pjlyons@regence.com Michael B. Unhjem President and CEO BlueCross BlueShield of North Dakota 4510 13th Avenue, S.W. Fargo, ND 58121-0001 Phone: (701) 282-1327 Fax: (701) 282-1866 Email: mike.unhjem@bcbsnd.com Asst: Mary Ann Schaan Phone: (701) 282-1328 Email: maryann.schaan@bcbsnd.com Robert Shoptaw President and CEO BlueCross and BlueShield of Arkansas P.O. Box 2181 Little Rock, AR 72203 601 Gaines Street Little Rock, AR 72201 Phone: (501) 378-2242 Fax: (501) 378-2037 Email: rlshoptaw@arkbluecross.com Asst: Carolyn Henry Phone: (501) 378-2243 Email: cjhenry@arkbluecross.com Blue Cross Blue Shield of Georgia Main #: (404) 842-8000 Fax #: (404) 842-8010 Main #: (866) 777-9636 Website: www.bcbsga.com 3350 Peachtree Road, NE Atlanta, GA 30326-1040 USA Ms. Monye Connolly President of Blue Cross Blue Shield of Georgia mmc6213@wellpoint.com Direct: (404) 842-8509 Assistant: Tina Ms. Tracy Healy Staff Vice President of Finance tracy.healy@wellpoint.com Assistant: Lisa Ms. Amy Odom Staff Vice President of Staff Affairs amy.odom@bcbsga.com Direct: (404) 842-8132 Ms. Cindy Sanders Corporate Communications Director cindy.sanders@bcbsga.com Mr. George Walker Chief Financial Officer george.walker@bcbsga.com Dan Loepp, president and CEO, for Blue Cross Blue Shield of Michigan DLoepp@bcbsm.com Joan Budden, vice president, individual business, for Blue Cross Blue Shield of Michigan JBudden@bcbsm.com (Photo: Getty)

Charter Publishes Unlisted Numbers In The Phone Book

Carey Alexander — Sun, 14 Sep 2008 13:30:24 EDT

Tim enjoyed his unlisted phone number for over thirty years until Charter published it in the local phone book. Now he has two options: ditch his long-time number, or lose his cherished anonymity. Inside, Charter's apology letter.

Tim writes:

I thought you might find the attached (redacted) letter of interest. I’ve had an unlisted phone number for over 30 years, but no more. Moreover, although I use a PO box for billing and everything else, this letter was sent to my street address, so that is probably the address that was sold and will be associated with my phone number. The worst of both worlds.

You can't un-ring a bell, but at last Charter seems slightly sorry for the surprise outing. Other than not publishing Tim's number in the first place, how else, if at all, do you think Charter should respond?

(Photo: Getty)