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half.com
Reach Half.com Customer Service
Stephanie reminded us of the little-known customer service phone number for Half.com. If you need to call them up, point your phone to 1-800-545-9857. More » -
samsung
Reach Samsung Escalated Customer Service
Tier 1 : Basic Customer Service : 1-800-747-5618
Tier 2: Slightly Escalated Customer Service: 1-800-522-7341 #2
Tier 3: Case Management: 1-888-685-1358Comments from readers and around the net suggest that Tier 2 will follow the rules to the letter and not really give much nudge. If you need customer service people capable of independent thought and analysis, you'll want Tier 3, however, they can be hard to reach and seem to have a reputation for not returning phone calls.
(Photo: tanakawho)
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best buy
Updated Contact Info For Best Buy Execs
An anonymous tipster sent in an updated list of contact info for some of the people working at the top of the Best Buy food chain. Remember, don't bug them until you've exhausted all other options. More » -
qwest
Reach Qwest Executive Customer Service
Got a Qwest issue stuck in the quagmire? Escalate it to executive customer service with these phone numbers and email addresses. More » -
phone numbers
Contact ING Direct Executive Customer Service
ceocorner@ingdirect.com Office of the CEO, Arkadi Kuhlmann
rroberts@ingdirect.com - Rick Roberts, assistant to Kuhlmann
302-255-3704 - Rick Roberts direct dial(Photos: amanjo, Payton Chung)
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phone numbers
Take Your Tmobile Complaints To The Tippity-Top
Here's a big sexy pile of escalated T-mobile contact info in case you have an intractable complaint that regular customer service can't or won't help out with. Besides the senior management and internal reporting division, It includes a way to figure out how to dial a whole mess of executive customer service reps, as well as which specific government bodies to file complaints with the situation warrant. More » -
kodak
Contact Info For Eastman Kodak Company
An anonymous tipster provides the following contact info for the Kodak executive team. More » -
yahoo
Phone Numbers For Yahoo!
If you're in a pickle with Yahoo and regular customer service isn't helping you, these phone numbers may be of service: More » -
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sprint
Sprint Rebate Line Expedites Rebates
Having trouble redeeming rebates for your Sprint phone? Keep getting denied for seemingly no good reason? Try calling the Sprint rebate line at 800-477-4127. Reader Emily wrote, "I have tried on several different occasions to get rebates on my phone. Seems as though you have to call the Sprint Rebate line and have them resubmit the rebate for you. I have had to do 4 separate rebates this way." (Photo: hyku) -
hp
Reach Hewlett-Packard Executivce Customer Service
Expedite a quagmired Hewlett-Packard issue by calling their executive customer service at 1-800-756-0608 option 7. A guy named Tim Metcalf might be the one who helps you, or Dan or Yunsil. Their lines open at 8am, PST. (Photo: orangegeeky) -
eecb
ExecutiveBomb Makes Finding Executive Contact Info Easy
Looking for that info to load your EECB, file a letter of complaint, or reach executive customer service? ExecutiveBomb.com has entries for 861+ companies. Just type in the company name to the search box. If they've got a result, they'll spit it out to you. They also rely on users to submit contact info as well, so get to emptying your rolodexes in there.
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walmart
Hey Look, It's Contact Info For Walmart's CEO
A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely. More » -
phone numbers
Reach AT&T Landline Executive Customer Service
Here's 2 numbers to reach escalate an AT&T residential problem that regular customer service can't or won't fix: 404-362-0021, 866-232-9733. (Photo: genetic.drift) -
time warner cable
Reach Time Warner NY/NJ Regional VP Of Customer Care
Missy Mans
Regional Vice President, Customer Care
Time Warner Cable of NY/NJ
41-61 Kissena Blvd.
Flushing, New York 11355
718.888.4094
AIM: mmans0929RELATED: Reach TWC Office of the President Executive Care Team (Photo: tehusagent)
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success stories
Executive Email Carpet Bomb Pounds DirecTV Into Submission
Reader Jesse was having an awful time explaining a simple problem to DirecTV. Thankfully, the EECB (Executive Email Carpet Bomb) was just the thing. More » -
tracfone
Reach TracFone Executive Customer Service
TracFone is a pre-paid wireless cellphone company that people enjoy for its low cost and hate for its customer service. The problem comes from their globally outsourced and non-integrated call centers. Problems don't get solved. Emails go unreturned. Problems get stuck in infinitely recursive loops. Here's a typical story from reader Susan, "I asked them to escalate this to a supervisor. Three days later, I get a response saying that they have investigated the problem and I should call their support line. When I called the support line, they had no details of any prior communication and no way to resolve the problem. So I am back at step one. " Luckily for you, she found the numbers to escalate complaints up to the corporate level and got it solved: 1-800-876-5753 or 1-800-339-9345. -
call brian roberts
Reach Comcast's Office Of The President
If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn't work out or you weren't happy with his solution - or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) - here's the phone number for the Comcast Office of the President: 215-286-8960. -
phone numbers
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
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