Like stumbling onto a bunch of Pitbull songs some ex put in your music library four years ago, the ghost of video-sharing platform Vine continues to haunt the internet. See, even though Vine is dead and gone, its cache of user information is not — and now some of that data has apparently been leaked. [More]
phone numbers
Comcast Must Pay $33M To Settle Charges It Listed 75,000 Unlisted Phone Numbers
By 9.18.15
Nearly a year after the California Public Utilities Commission held a hearing to determine if Comcast should be held liable for a screwup that published more than 75,000 phone numbers, names, and addresses that were supposed to be unlisted, the cable and Internet giant has reached a $33 million deal that puts an end to the matter. [More]
Comcast Charged For Unlisted Phone Numbers, Listed Them Anyway
By 10.2.14
When you pay to have your phone number unlisted, you would expect that the company you pay would honor this request. You’d also expect that if that company screwed up and accidentally published half of its unlisted customers’ numbers in the state of California, it might notice. This week, the California Public Utilities Commission is holding a hearing to determine if Comcast violated the law when it screwed up and shared more than 74,000 phone numbers, names, and addresses that were supposed to be unlisted, including info for customers who were victims of domestic violence or hiding from criminals. [More]
How To Call Your State's Attorney General
By 4.1.11
Need to report an unscrupulous business practice to your state’s attorney general? Here’s all of their phone numbers, listed by state, so you can look them up and file your complaint. [More]
Facebook Shares Phone Numbers, Addresses With Apps
By 1.17.11
Facebook is now letting third-party apps have phone numbers and addresses of users, but only if they opt in to share the info. [More]
To Sell You A Used Game, This GameStop Requires Your Phone Number
By 10.20.10
Did you know that GameStop is a membership-only establishment, like a warehouse club? You’re only allowed to shop there if you have their rewards card. I didn’t know that, and neither did Jeff. He tells Consumerist that he foolishly tried to purchase a game, but refused to join the rewards program or give the cashier his phone number. The cashier, in turn, refused to sell anything to him. [More]
Time Warner Changes Customer's Phone Number, Forgets To Mention It
By 9.20.10
If there’s one thing you can depend on with Time Warner Cable, it’s that if you call for technical support, someone is going to ask you to reboot your modem–even when the problem is that TWC changed your phone number without warning. [More]
Reach Best Buy's Executive Resolution Team
By 6.2.10
If you have an issue with Best Buy that you’ve tried and tried and tried and tried to resolve using normal customer service methods, to no avail, try pinging this guy on their executive resolution team: [More]
Reach HSBC Finance Executive Customer Service
By 5.24.10
Here is some contact information for HSBC Finance. It’s good for when you have a Sisyphean customer service issue that you’d rather have the sneakers of Mercury. [More]
Reach Citi's Executive Response Unit
By 5.14.10
They say you can only bang your head against a wall for so long. If that describes where you’re at with a stuck Citi customer service issue, and you’ve tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. Warning: Break Glass Only In Case Of Emergency. [More]
Get Sprint Billing Issues Fixed Fast With This Number
By 4.22.10
The person who sent in this escalated Sprint contact says, “If you enjoy Sprint’s excellent phones, wireless service, and call clarity you almost certainly have MAJOR headaches with your account/bill. So don’t wait in line with their f’d up offshore billing department. Go bug Celina the account manager.” [More]
Reach Logitech Executive Customer Service
By 4.21.10
If you have a Logitech customer service issue, warranty repair request or otherwise just need to kick your issue to the top because regular customer service isn’t doing it for you, here is a gal to contact: [More]
Reach PG&E Executive Customer Service
By 4.19.10
Got a longstanding PG&E customer service issue that’s getting you down because no one at regular customer service will fix it? Escalate to the top with these executive email addresses and phone numbers: [More]
Reach Toshiba Executive Customer Service
By 4.16.10
Your laptop is a craptop, the hold music won’t stop and the call center won’t talk, so you’re looking for a guy at the Toshiba top to get you back on top. Guy Lugo is that guy: [More]
Reach Bank Of America's CEO
By 4.13.10
Got a squirrely Bank of America issue that no amount of calling and pleading with customer service can resolve? Try kicking it up the poop pile to CEO Brian Moynihan, or one of his trusted slaves: [More]
Lose Your Receipt? Walmart Has A Hotline For You
By 4.5.10
Need a copy of your receipt from Walmart? Do what reader Casey did. Call the hotline. If you paid by debit or credit card, they will look up your receipt and fax it to you. [More]
Reach Verizon Wireless Executive Relations
By 4.2.10
For some reason, people just seem to like sending us phone numbers for Verizon Wireless Executive Relations these days. So here’s yet another number you can use if you have an impossible issue that regular customer service has not been able to solve: [More]
Reach Verizon Wireless Executive Relations
By 3.31.10
Here is another arrow in the quiver for your quest to resolve an impossible Verizon Wireless issue if normal avenues have failed, the a numba for a fella in Verizon Wireless Executive Relations: [More]
