What happens when you do the responsible thing and buy insurance for your shiny and expensive new smartphone, but the insurance gets canceled because of an error that wasn’t yours? Well…Bill and his girlfriend aren’t sure. When the employee at a Radio Shack kiosk at their local Target billed a Mastercard gift card instead of their credit card or phone bill, the insurance got canceled early on. Three months in. Then, of course, his girlfriend dropped the phone. [More]
Verizon And Asurion Can’t Agree Whether I Have Insurance
By November 8, 2012
N.’s Samsung Galaxy S3 misses and drops calls. That’s okay, though: the phone has insurance with Asurion in case the damage was accidental. As it turned out, the phone was cracked underneath its tough Otterbox case, so this issue is an insurance problem. Only Verizon can’t find any record of N’s insurance policy. Asurion assured N. that everything was fine and sent him back to Verizon. Verizon insists that there’s no insurance plan. [More]
