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Philips-Avent Stands Behind Baby Monitor, Sends New One When Charging Fails

Reader Ben still needed his baby monitor after a year or so, but it would no longer charge. This wasn’t the kind of thing you could fix yourself: he couldn’t even find batteries for the unit. So he contacted the manufacturer, Philips-Avent. They shipped a new battery out to him right away, but that didn’t solve the problem. Oh well: tough luck, right? [More]