Philadelphia Sues, Fines Uber $300K Over Allegations Of Operating Illegally

Philadelphia Sues, Fines Uber $300K Over Allegations Of Operating Illegally

After 10 months of driving the streets in Philadelphia, Uber now faces a lawsuit and $300,000 fine for providing ride-hailing services in violation of city regulations.   [More]

(knittinandnoodlin)

Philadelphia Asks Comcast Why It’s Not Treating Its Hometown As Well As Other Cities?

Philadelphia is Comcast’s hometown. Its current skyscraper looms like a giant thumb drive over the city’s skyline and its second tower will only establish Comcast as the dominating corporate presence in Philly. And yet, when Comcast announced its first (and second, and third) markets for a new super-high-speed fiber network, it looked elsewhere. And in spite of the fact that Philadelphia is one of the poorest urban markets in the country, Comcast chose to test an expansion of its low-cost Internet Essentials program more than 1,000 miles away in Florida. With Comcast’s Philly franchise up for renewal, the city is finally asking why its supposed hometown hero is helping everyone else first. [More]

(Adam Fagen)

Florida Man Spends 17 Years Challenging Debt He Never Owed In The First Place

Imagine you wake up one day to find out that you suddenly owe nearly $100,000 on a house you’ve never owned, in a city where you’ve never resided. Should be easy enough to sort that out, right? Tell that to the Florida man who has spent the better part of two decades trying to convince creditors he didn’t buy property in Philadelphia when he was 12 years old. [More]

Lawsuit Accuses Comcast Of Making 9 Months Of Robocalls To Collect On Paid Bill

Lawsuit Accuses Comcast Of Making 9 Months Of Robocalls To Collect On Paid Bill

A Philadelphia woman is suing Comcast, alleging that the hometown cable company not only spent nine months hassling her with debt collection calls but that the bill in question had already been paid. [More]

(Dendroica cerulea)

Delaware Becomes The Only State Without Commercial Air Travel After Frontier Airlines Flies Away

While flying is often the easiest and quickest way for travelers to get from one place to another, the nearly one million residents in Delaware will have to find a different mode of transportation in their home state — unless they want to fly privately. That’s because the state’s lone commercial airline servicer quietly exited the market last week. [More]

Is Comcast Running Manipulative “Push Poll” In Response To Philly Customer Service Study?

Is Comcast Running Manipulative “Push Poll” In Response To Philly Customer Service Study?

Earlier this spring, Philadelphia released its Needs Assessment Report regarding Comcast, the city’s primary cable/broadband provider, one of its biggest employers, and the tenant of its tallest tower. The results of the survey were not good, with 99% of the written responses unfavorable to Comcast. At the time, the company said the report was innaccurate and said it would “deliver comprehensive proof” to the city. A new telephone poll being conducted on Comcast’s behalf appears to be in response to the city’s report, but some who’ve taken the survey say the questions being asked are designed to put Comcast in the best possible light. [More]

Comcast Says Customer Must Sign Non-Disclosure Agreement To Get $600 Refund

Comcast Says Customer Must Sign Non-Disclosure Agreement To Get $600 Refund

When your cable company has charged you hundreds of dollars for a cable box you returned five years ago, you’d hope that the response would be “Sorry about that. Here’s your money back,” not “We’ll give you your refund if you agree to not tell anyone about this.” [More]

Comcast Tries To Refute Philly Customer Service Study, Does About As Good A Job As You’d Expect

Comcast Tries To Refute Philly Customer Service Study, Does About As Good A Job As You’d Expect

Yesterday, Philadelphia finally got around to releasing the results of a long-in-the-works Comcast customer service survey of city residents, and the results weren’t very favorable for the cable company. Of course, Comcast, which had more than a month to review the report before it was made public, is now trying to discredit it, saying the consultants that put it together should have asked Comcast — and not the citizens of Philadelphia — for accurate data about customer service. [More]

Philadelphia Mayor Michael Nutter has been a vocal supporter of Comcast and of its efforts to acquire Time Warner Cable, in spite of the company's low customer satisfaction scores and high prices in its home city.

Philadelphia Finally Releases Results Of Comcast Customer Service Survey; It’s Not Pretty

Earlier this week we told you how the city leadership here in Comcast’s hometown of Philadelphia appeared to be dragging their feet in getting around to releasing the results of 15-month-old survey of city residents about Comcast service, even though the cable company had already been shown the report. Today, the city finally got around to sharing this info with the public and it’s about as unpleasant as you’d expect. [More]

Philadelphia Won’t Show Results Of Comcast Customer Survey To Anyone — Except Comcast

(YayAdrian)

From the skyline to the mayor’s office (to the very broadband line through which this story is being published), Comcast is everywhere here in Philadelphia. But even this company town occasionally has to go through the process of reviewing and renewing its franchise agreement with said company. Unfortunately, it looks like some of Philadelphia’s top brass may be dragging its feet on this process — and ignoring the opinions of their constituents — at the same time Comcast tries to acquire Time Warner Cable. [More]

Philadelphia Uber Driver Accused Of Rape

Philadelphia Uber Driver Accused Of Rape

A woman in Philadelphia has accused a driver for ridesharing service Uber of raping her and holding her captive for hours in his car after the alleged assault. [More]

(J.G. Park)

Contractor Steals Homeowners’ Valuables, Demands Cash For Their Return

It’s certainly not unheard of to have your things stolen by workers with access to your home, but most of them don’t have the gall to justify their theft by saying the victim should pay a ransom because the thief’s boss doesn’t pay them enough. [More]

Comcast Continues To Screw Up Accounts, Even After Local News Involvement

Comcast Continues To Screw Up Accounts, Even After Local News Involvement

We’ve done seemingly countless stories in which the only reason a company paid attention to a wronged consumer was the involvement of the media. And in most cases where this happens, the customer’s problem is finally resolved, never to crop up again. But that’s not always true. [More]

Watch Unhappy Little Caesars Customer Throw Register, Display Case At Employee

Watch Unhappy Little Caesars Customer Throw Register, Display Case At Employee

While the recent McDonald’s employee meltdown had a certain nihilistic joy to it, with the fired worker made a calamitous exit but in a way that didn’t really put anyone at risk, this footage from a Little Caesars here in Philadelphia is downright terrifying as an angry customer attempts to attack an employee with everything he can get his hands on. [More]

Traveler Says TSA Jailed Him For Making Complaint, Lied In Court About Bomb Threat

Traveler Says TSA Jailed Him For Making Complaint, Lied In Court About Bomb Threat

What line does a traveler need to cross before he’s deemed worthy of arrest by airport security agents? According to one man, not only was he detained overnight after attempting to file a complaint about the way he was being treated, but a TSA supervisor then lied under oath about a bomb threat the traveler never made. [More]

(frankieleon(

Pizzeria Lets Customers Donate Extra Slices To Homeless And Hungry Visitors

Back in 2013, we had some misgivings about a message spreading around Facebook that explained the idea of the suspended coffee, and urged people to spread the idea and the idea of donating free coffees to the needy all over the world. Since then, the idea has taken off in some places, including a pizzeria in Philadelphia where customers have bought more than 8,400 slices for homeless and hungry people who stop by. [More]

(David Transier)

Verizon Customer Gets Police Involved After Phone Disappears Into FedEx Vortex

So Verizon sends you a new phone worth hundreds of dollars. FedEx claims it was delivered and that you signed for it, though that’s impossible because you were miles away from home when the delivery allegedly occurred. Neither company will do anything about the issue and both blame you. What’s a decent human being to do? [More]

Here are the two blocks of pot delivered Monday. A third 30 lb. block was delivered to the same store on Tuesday.

Someone Sent $270K Worth Of Pot To The Wrong Clothing Store

I’ve never mailed hundreds of thousands of dollars worth of marijuana to anyone, but if I were going to do it, I’d at least make sure that it was properly addressed. But that’s apparently not the case for whomever sent 90 pounds of pot to one Philly-area clothing store over the course of two days. [More]