Consumerist
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call CPUC
PG&E Charges $1000/Month For Electricity Used In The 70's
PG&E has decided to start billing Josh's parents for electricity from the 1970's, to the tune of nearly $1000 per month. More » -
success stories
"It's Policy" Were Fighting Words For Screwed Utility Customer
This success story on utility watchdog TURN's site illustrates the power of developing an effective argument strategy before calling customer service.
In this case, when a customer called in to get a name change on her account, Pacific Gas & Electric (PG&E) changed her rate plan to a more expensive one without telling her. A rep later told her that it's "policy" to revert the account to the pricier, basic, rate any time an account change is made.
But by sticking to these three points... More »
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