Family Upset At Lack Of Answers After Dog Dies At PetSmart Hotel

Family Upset At Lack Of Answers After Dog Dies At PetSmart Hotel

The death of a beloved pet is a horrible experience. It’s even more heart-rending when that pet dies while in the care of someone else while you’re away. So it’s not surprising that a Texas couple is upset that they couldn’t get information about what may have caused their 3-year-old dog to pass away while staying at a PetSmart Hotel. [More]

Man Stabs Homeless Dog At Petsmart Adoption Clinic

Man Stabs Homeless Dog At Petsmart Adoption Clinic

“A Petsmart adoption clinic ended in tragedy” is a sentence that I never expected to write. That’s what happened after a terrible altercation at a Petsmart store in Georgia, where a customer stabbed a homeless pit bull, claiming that she attacked his own dog. The stab wounds were so severe that she was euthanized. [More]

(Rather-Be-Shopping)

More Mystical Secrets Of Retail Price Codes

Last fall, we posted a handy cheat sheet to price tag codes that can tell you whether an item is on its first or last markdown, or even whether it’s on clearance or just plain on sale. Want to learn some more codes? Of course you do! [More]

PetSmart & Petco Will Just Say No To Made-In-China Cat And Dog Treats

PetSmart & Petco Will Just Say No To Made-In-China Cat And Dog Treats

In the past two days, Petco and PetSmart, two of the country’s biggest names in pet supplies, have said they will stop selling pet treats made in China over concerns about the safety of those products. [More]

Is It Wrong For A Pet Store To Leave Cats Unattended During Christmas?

Is It Wrong For A Pet Store To Leave Cats Unattended During Christmas?

Most of us have the next couple of days off from work, which is fine since most of us have jobs where the well-being of a domesticated animal is not at stake. But one PetSmart volunteer says Corporate HQ has decreed that employees can’t come in on Christmas to check on the cats in the stores, which he believes is putting these animals at risk. [More]

Someone Out There Really Hates This PetSmart Store

Someone Out There Really Hates This PetSmart Store

Just like most major retailers, PetSmart has been the subject of more than a few complaints. But though some of you may have wanted to do so, no Consumerist readers have taken out their PetSmart-related anger with the assistance of their car — and a baseball bat. [More]

Owners Of Deceased Puppy Claim PetSmart Strangled It During Grooming

Owners Of Deceased Puppy Claim PetSmart Strangled It During Grooming

A couple is suing a PetSmart in California, claiming that their puppy died as a result of injuries it sustained during a grooming session. They say their four-month-old English bulldog was “healthy and happy” when they brought it to PetSmart last May, but then took a turn for the worse while in the groomer’s care. [More]

Watch Out For Petsmart's Bad Dog Fee

Watch Out For Petsmart's Bad Dog Fee

Justin’s dog Desmond — pictured here –owed him $6 after he went a little wild during a Petsmart grooming session, spurring the staff to sic a difficult dog fee on him. To Justin, the charge gave him a shock collar-level jolt. [More]

Petsmart Redefines Coupon Expiration Dates

Petsmart Redefines Coupon Expiration Dates

If a coupon says that it expires on July 4th, most people assume this means that you can use it on July 4th. Not so, in Petsmart’s universe. In their coupon vortex, July 4 ends at 6:00 AM on July 4th. Which is a little weird for an online coupon, but completely insane for a printable in-store coupon when no Petsmart store opens until several hours later. [More]

Petsmart: Bad News Is Your Guinea Pig's Dead, Good News Is We're Taking It Seriously

Petsmart: Bad News Is Your Guinea Pig's Dead, Good News Is We're Taking It Seriously

Katie bought a pair of guinea pigs from a Bay Area Petsmart and noticed one was having sneezing fits. She took the furballs into a vet, who recommended taking them back to the store, which could get them treatment for upper respiratory system treatment. The company refunded her money and told her it would keep her posted on how the pets were doing. [More]

Petsmart Manager Not Too Concerned About This Parakeet Corpse In Bird Habitat Door

Petsmart Manager Not Too Concerned About This Parakeet Corpse In Bird Habitat Door

Jack is an animal lover and a mechanic. He writes that when he went to fix a habitat door at a local Petsmart store, he found a dead parakeet trapped inside a hollow part of the door. It wasn’t the dead bird that bothered him the most, though: it was the manager’s total lack of concern about the situation. He was upset enough to e-mail Consumerist. (Warning: post contains non-graphic dead pet photo.) [More]

Man Sues Petsmart For $1 Million After Stepping In Dog Poop

Man Sues Petsmart For $1 Million After Stepping In Dog Poop

When visiting a pet store that allows leashed pets to visit, is it unreasonable to keep an eye out for dog poop? Inside the store? The Virginian-Pilot reports that a man is suing Petsmart in federal court after slipping and falling on a pile of feces in a Norfolk, Va. store. He alleges that the fall exacerbated his existing back injury and knocked out four of his false teeth. [More]

Is Bringing Your Dog To Work At PetSmart "Theft Of Services?"

Is Bringing Your Dog To Work At PetSmart "Theft Of Services?"

A former PetSmart employee says he was terminated for “theft of services” after he brought his dog to work on an overnight shift that he was doing as a favor to the store manager — and left the dog in the pet day care facilities. No other employee was working at the time, so he was supervising his own pet. Should this count as “theft?” [More]

This Petsmart Uses The Opposite Of Bulk Pricing

This Petsmart Uses The Opposite Of Bulk Pricing

Maybe, you, our wonderful and brilliant readers, can figure out the logic behind the pricing scheme for aquarium air stones that Kevin discovered at Petsmart. Because we sure as heck can’t. In a move that would make Target weep with envy, air stones become more expensive the more you buy. [More]

Should PetSmart Provide In-Home Services?

Should PetSmart Provide In-Home Services?

Would you hire your next dog-walker from PetSmart? RetailWire says the pet store chain is considering offering in-home services such as “dog walking, backyard clean-up and aquarium set-up,” to help differentiate it from retailers like Walmart (who offer steeply discounted fish).

Petsmart Tries To Sell You Something To Stop The Bleeding They Started

Petsmart Tries To Sell You Something To Stop The Bleeding They Started

Reader Sara wants to share the experience she had with Petsmart’s dog grooming service. She says that after they accidentally cut her dog’s toenail too close they tried to sell her a product to stop the bleeding.

Grocery Shrink Ray Hits Purina Dog Food

Grocery Shrink Ray Hits Purina Dog Food

Michael sends in this latest Grocery Shrink Ray victim, found at the Petsmart where he works. He writes, “The price is the same, and the 20lb bag is apparently being “upgraded” to an 18lb bag. This was the only 20lb bag left, but consumers who pay attention may be able to still be able to find some of the larger bags in stores.”

Widow Sues Petsmart For Selling Killer Hamster

Widow Sues Petsmart For Selling Killer Hamster

In 2005, Petsmart sold a woman a hamster infected with lymphocytic choriomeningitis virus, or LCMV. The woman died of a stroke, and her liver was transplanted into Thomas Magee. He subsequently contracted LCMV and died from complications. His widow is now suing Petsmart. According to MSNBC, the lawsuit claims that “two other people who received organs from this woman died and one became seriously ill.”