A family in San Diego has filed a lawsuit against Petco, claiming that the pet store is to blame for selling an infected rat that passed a bacterial infection on to their 10-year-old son that killed him. The family is seeking an unspecified amount for the suffering they’ve endured as a result of his loss. [More]
This weekend, two readers sent us very similar “holiday creep” photos from two different kinds of retailers. Secret Consumerist synchronicity? Maybe. Or maybe the week before Christmas is now the universal time to put Valentine’s Day stuff out. [More]
At first, Consumerist reader Steven was pleasantly surprised to get a 10% coupon from the folks at Petco to celebrate the opening of a new store. Then when he saw the address of that particular store he just had to laugh. [More]
Petco had a really fun promotion this past Saturday. Customers printed out a coupon from the retailer’s site, and scanned it at the checkout. Customers wouldn’t know the total value of their coupon until it was scanned. This sounds really fun, doesn’t it? Only there was a flaw. Only four barcodes for the coupons existed, and customers who clicked on the “mystery” coupon link would receive one of the four. It didn’t take long for customers to figure out which of the codes was for a 50% off coupon and head to Petco to stock up on essentials for their critters. Thus began a very, very bad day to be a Petco employee. [More]
It’s not just airlines that fail at keeping a handle on customers’ pets. Just ask the Texas man who took his retriever in to his local Petco for some grooming and is now looking for help trying to find the lost pooch. [More]
As my grandpa always said, there’s nothing a little glue can’t fix! Well, a puppy’s ear, actually. Glue can’t fix a puppy’s ear when you cut a piece of it off and return it to the owner, hoping they won’t notice. One woman in Hawaii claims that’s exactly what happened to her pooch during a grooming at Petco. [More]
Just because something is on sale, even a sale only available to holders of a store’s discount card, that doesn’t mean it’s a good deal. Want a real-life example? Here, the sale price of a container of cat litter is higher than the sale price of a container that’s actually larger. Fuzzy math, or subtle bias against customers who aren’t able to carry a 31-pound box? [More]
Nearly 100 animals died last week at a Johnson City, NY, Petco after flooding filled the store with several feet of water. Outrage over the incident was fanned when the company posted an apology notice on its blog that at first blamed the city for incident for not adequately warning the store about the flood risk. [More]
Sadie, a beloved 6-year-old Lhasa Apso in good health, died in 2008 after a regular grooming session at a California Petco. She became ill while inside a cage dryer, a kennel with an air blower attached (sometimes heated, sometimes not) and was immediately taken for emergency medical care. The veterinarian treating her concluded that the dog died of “severe heatstroke.” But was the heatstroke caused by the actions of Petco’s employees, as her owner’s lawsuit alleges? [More]
Dog treats shipped in separate boxes large enough to put a dog inside. A wallpaper border crammed on the edge of a box that could fit five more rolls. And a laundry rack shipped to a FedEx store in a box large enough for its purchaser to climb inside. These are the tales of the Stupid Shipping Gang. [More]
If there’s something dogs really, really don’t give a feces about, it’s brands. And cleanliness, and newness, and price. Same goes for cats. But keeping your pets happy and healthy is way cheaper than pet stores want you to think. To prove it, and help out, we’ve made this handy chart:
The FDA sent U.S. Marshals to seize “various animal food products” stored at a PETCO distribution center in Joliet, Illinois yesterday, because the storage conditions had been deemed unsanitary twice in a row:
Marc’s puppy is ill and he suspects the culprit is some expired dog food he bought at PetCo.
And I’m wondering what percentage of people with checking accounts actually carry or write checks anymore (I myself have gotten to the point where I pay all my bills online and use cash or plastic in stores).