For years now, we’ve shared stories of how the current system of car dealership surveys is unfair to everyone involved. If you’re in the market for a car or considering a career in car brand marketing, consider how something as simple as a customer service survey has devolved into bullying, pleading, and lies. [More]
Perverse Incentives
Office Depot: Buy More, Pay More!
By 5.30.09
Stores usually offer discounts as an incentive to buy in bulk. Not the rebels at Office Depot! Penny-pinching thriftmongers can buy three boxes of paper at $32.99 each, but the true cash-wasters out there won’t miss the chance to buy four or more boxes at $42.99 each. Take that, office managers! (Thanks to Andrea!)
