Troy is a rational person, which is why he took Pep Boys’ advertisement of a guaranteed 29-minute oil change literally. A sign at his local outlet claims that if your oil change takes more than 29 minutes, you’ll receive a $10 voucher for your next oil change. Except that’s not actually how the program works, and Troy found that there’s apparently always a way to weasel out of giving customers the $10. [More]
Mike took his car to his local Pep Boys for some simple service. In the end, he might have been better off leaving the car in his driveway. He claims that the shop’s employees lost his only car key, then made excuses to leave his car without being repaired for days on end. He’s asking Consumerist for help. [More]
Pep Boys loses a whole bunch of money, cuts 500 jobs and closes 31 stores. [BusinessWeek]
After sending a complaint via Executive Email Carpet Bomb, Arnie says the Pep Boys Vice President of Service called him and has apologized and refunded all his monies.
UPDATE: Pep Boys Apologizes