Yesterday we noted that our intern Alex Chasick was told by an Apple Genius that Apple will not automatically replace a defective laptop after the third hardware failure. Alex followed our advice and called Apple’s Executive Customer Service line for some official answers. Here’s what he found out.
Even Microsoft Execs Hated On "Vista Capable" Labeling
By February 11, 2008
Microsoft’s “Vista Capable” program was so misleading that even Microsoft executives complained about it according to emails revealed last week in court. The emails were read aloud at a hearing to determine class-action status for a related lawsuit against the company. One corporate vice president wrote, “”I PERSONALLY got burnt. … Are we seeing this from a lot of customers? … I now have a $2,100 e-mail machine.” The co-president of another division wrote, “We really botched this. … You guys have to do a better job with our customers.”
New Mac Ads Preach to the Converted
By May 4, 2006
For something that’s supposed to be so hip, macs are definitely taking a very classic turn in these latest “pc vs mac” spots.
How Long to Get a Human?
By April 4, 2006
Here’s how long it’s taking to reach a human at various mobile phone carrier customer service lines today.
