Consumerist
Posts Tagged “
PayPal
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eBay says it will improve the consumer protections offered by PayPal. The AP says, "buyers who pay for items with PayPal will be eligible for full refunds, with no cap, if a seller fails to deliver an item as promised." The changes are expected to take place this fall. [NYT]
holy grails
Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money because of it, Paypal seizing funds from their bank account or credit card without permission, or just the simple impenetrable, rude, and useless customer service can surely appreciate this list. There's contact info for executive relations, high executives, practically every department, and more, both US and international. The information comes courtesy of Screw-Paypal.com, a site started by a man who says Paypal wrongfully denied access to his funds for four years. I guess that's how long it takes to track down every single piece of Paypal contact info. He got his money back eventually, and you can too, with the email addresses and phone numbers inside...
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All The Secret Paypal/Ebay Email Addresses And Phone Numbers You Could Ever Want
Here are over 450 pieces of internal email addresses and phone numbers to reach a real live human at Paypal/eBay. Anyone who has ever experienced Paypal unfairly freezing their funds, Paypal siding with someone who scammed them and losing money because of it, Paypal seizing funds from their bank account or credit card without permission, or just the simple impenetrable, rude, and useless customer service can surely appreciate this list. There's contact info for executive relations, high executives, practically every department, and more, both US and international. The information comes courtesy of Screw-Paypal.com, a site started by a man who says Paypal wrongfully denied access to his funds for four years. I guess that's how long it takes to track down every single piece of Paypal contact info. He got his money back eventually, and you can too, with the email addresses and phone numbers inside...
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worst company in america
Round 39: Sallie Mae vs eBay/Paypal
This is Round 39 in our Worst Company in America contest, Sallie Mae vs eBay/Paypal!
Here's what readers said in previous rounds about why they hate these two companies...
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cautionary tale
Seller Gets Scammed On Ebay, PayPal Won't Help
Matt just got his first taste of Ebay, and it wasn't good—as soon as he mailed off the Best Buy gift card to the buyer, the buyer reversed payment on Matt's PayPal account and stopped communicating with him. We're pretty sure he's screwed on this one, but does anyone have any good advice for what he can do next? More »
scams
This Buyer's Experience Pretty Much Sums Up What's Wrong With Ebay
Veteran Ebay buyer/seller Monty has just come off a triple play of misrepresented auctions, each from a different seller, and has had zero luck getting things straightened out with any of them. More »
ebay
What Can You Do If PayPal Holds Your Funds For 21 Days? Gamble With It In Their Money Market Fund
EBay's highly criticized fee changes—lower listing prices but a 67% increase in seller fees—kicked in last week, and next month eBay's payment service PayPal will start holding certain deposits for up to 21 days if PayPal considers the transaction "high risk." PayPal earns interest on any money it holds—and it's perfectly legal because PayPal is a deposit broker and not a bank. If you do find your money stuck in "high risk" detention, there's only one way you can attempt to earn money from the delay, and that's by sticking it in PayPal's Money Market Fund. More »
complaints
Seller Gets Scammed On eBay Despite Doing Everything Right
Read the tragic tale of this screwed eBay seller over on Metafilter. He did everything Paypal told him to do to avoid being scammed when he sold a cellphone, including, when the buyer returned the item, opening it in front of a police officer. Problem was, the buyer/scammer sent back a smashed gold cellphone instead of nice $500+ cellphone that was sold. Seller protection policy should apply, right? Nope, it doesn't cover "items not as described." Failure. More »
whoops
PayPal Error Stymies One Laptop Per Child Shipments
Tired of repeatedly hearing that his One Laptop Per Child was on the way, PC World's Harry McCracken called OLPC and was surprised to discover that the charity didn't have his mailing address on file. Apparently, PayPal passed McCracken's payment to OLPC without providing his address. More »
complaints
DirecTV Screws Reader Six Ways From Sunday Night Football
About six months ago I moved into my apartment in Chicago to learn that the only service available was with DirecTV. Not only that, but we were forced to use MDU communications, a DirecTV reseller. With no options for television, I reluctantly purchased my own HD receiver off eBay (The HR-20) to avoid entering into a contract with them for two years. When I received my unit, I called MDU to sign up and the CSR at MDU told me that since I had my own receiver, I could sign directly up with DirecTV. Awesome I thought, I can cut out the middle man. The CSR at MDU even transferred me to DirecTV account set up line himself.
This being The Consumerist, so you know now is just about the point where the story takes a turn for the worse...
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customer service
Paypal Hates You
Both people were happy to talk to me for as long as I wanted, but neither person was able to do anything at all. The system is clearly designed this way... to insulate the people who make decisions from the actual customers.- Marketing maven Seth Godin on his experience dealing with Paypal customer service after they seized his money and treated him like a criminal. He eventually got his money back, but he will forever have an exasperated taste in his mouth. Consumers hate on Paypal all the time but in some ways you can kind of understand where they're coming from, people are trying to scam them all the time. One of the other online payment alternatives, "e-gold," is frequently used by credit card thieves to exchange funds. They probably have very friendly customer service.
Thanks for calling, please go away [Seth Godin's Blog]
online security
Add Super-Protection To Your Logins With $5 Security Key
If you have a PayPal or eBay account, or use OpenID to login to participating sites, then for $5 you can add a second layer of security that is virtually impossible to break unless the thief physically locates you and steals a little plastic device. The PayPal Security Key is a small, keychain-ready fob with a unique ID that's tied to your account. It generates a new six-digit code very 30 seconds, which you have to enter whenever you log in. The down side is you have to have your security key with you in order to read the code. But the benefits are huge: you basically have a 2nd password that changes 2,880 times every day—and that isn't available anywhere online. More »
leaks
302 Phone Numbers To Reach A Human At Paypal
Paypal is not known for being friendly or easy to reach, so we'll help you out with a whole bunch of unpublished internal phone numbers. Tons of people trying to scam them probably turned them off the whole friendly customer service bit , but why should us regular customers be subjected to the same treatment as a 419 scammer?
First, try these:
PayPal Buyer Credit 866-571-3012 Say "agent" at each prompt, ignoring messages.
PayPal F 888-221-1161 Press 0 at each prompt, ignoring messages.
Failing these, inside are 300 other internal numbers that might get you what you're looking for...
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precious
College Student Learns How Overdrafts Work
Forgive me, I'm a bit emotional over this. I'm raging mad and sad and disappointed because today Wells Fargo just lost my business. Yeah, I screwed up in this, but I'm a poor college student, and I thought I fixed it before it was a problem...More »
consumer alert
Check Credit Card Statements For "STC SAWA RECHARGE RIYADH SA"
Check your credit card and debit card statement for unauthorized charges from STC SAWA RECHARGE RIYADH SA. The Saudi Arabian phone card company is fraudulently passing charges to consumer's cards, usually for sums of $80. If you find one of these unwanted charges, contact your card company to dispute the charges. This may not be enough, as consumers report being the charges hitting their cards multiple times, even after reporting them. In these cases, it may be better to cancel the account.
There's seems to be no correlation between vendors victims used their cards with, perhaps pointing to a breach at the credit card company level.
STC SAWA Credit Card Fraud [Reseller Ratings]
methods of payment
Northwest Airlines has announced that it will begin accepting Paypal as a payment method on its website. Why? Apparently, there is a demand for this. Stephanie Tilenius, vice president of merchant services for PayPal, said in a Northwest Airlines Press Release:
(Photo: drewski2112)
Northwest Airlines Accepts Paypal?
Northwest Airlines has announced that it will begin accepting Paypal as a payment method on its website. Why? Apparently, there is a demand for this. Stephanie Tilenius, vice president of merchant services for PayPal, said in a Northwest Airlines Press Release: "We are excited to add Northwest Airlines, one of the world's largest airlines, as the first airline to accept PayPal. Many of our customers already book travel with Northwest Airlines and are eager to use their PayPal accounts to do so."We guess Northwest Airlines is the eBay of airlines, so that makes sense. Their planes have that "yard sale full of late 70's stuff" feeling.Northwest Airlines Offers PayPal For NWA.com Ticket Purchases (Press Release) [NWA]
(Photo: drewski2112)
consumer alert
eBay Only To Verified PayPal Addresses Or You Can Get Scammed
I haven't sold very many things on Ebay. I run a DJ company and had a brand new Pioneer DJ CD player that sells for over $1000 that I wanted to sell on Ebay. I went through the process of selling it and the winning bidder (who had very low feedback) payed me very quickly via paypal. The address the person gave me was for her son in Nigeria. Yes, I know Nigeria I should have known, but I was naive and trusted this person. Plus, I had seen on the Paypal website that they have up to $1000 - $2000 of seller protection. So I figured if it was a scam, then I was covered.More »
paypal
The $61 Billion Dollar PayPal Error
Reader Dan tried to purchase a product mentioned on The Unofficial Apple Weblog, but it turned out to be a little pricey:The item is priced at $28.95, which TUAW said seemed a bit high. It seemed fair to me. I should have listened. When I went through the purchase process and clicked "buy," my Paypal order screen listed the price as $61,803,552,167.70 USD.More »
