Citibank’s website isn’t reliable, at least according to them. Matt assumed that a website from a bank could be trustworthy, and that if there was no scheduled payment showing up, then he must have forgotten to arrange it. He scheduled a second payment, but then both payments went through one day apart. Now Citibank refuses to give him a refund: he should have called or emailed before rescheduling, they’ve told him, and not trusted what the website was telling him.
There are lots of good ways to escalate your complaints. Going to the store, dousing yourself with lighter fluid and setting yourself on fire is not one of them. Unfortunately, that’s exactly what one Newark, NJ man did after becoming frustrated with the amount of late payment notices and collection calls he was receiving from Rent-A-Center.
Sprint disconnected Bill’s service for “exceeding his account spending limit,” even though his account had a -$50 balance and he was signed up for Sprint’s Simply Everything unlimited plan. Sprint quickly reactivated Bill’s phone after he pointed this out, but warned that his service “will probably shut back off in a couple of days.”
Bad Consumer Smith finally paid off her American Express Optima card after 14 years, but couldn’t believe that Amex tacked on a $0.19 finance charge to her last bill. Smith summoned her lesser angels to work out a fitting response. Here’s what she came up with:
I sent AmEx two checks for a penny each, one for two cents, two for three cents, one for four cents, and one for a nickel.
Do you wish you had a way to spend your money more easily, without all that opening-the-wallet or punching-the-pin-number manual labor? The trade publication Cards & Payments (registration required) says that it’s received a copy of a report filed with the FCC that indicates Citigroup is developing a Near Field Communication, or NFC, mobile phone that would allow its customers to make contactless payments at participating retailers.
In response to yesterday’s post, another AT&T employee writes, “Just to clear up some confusion, AT&T may charge an administrative fee when paying your wireless bill with a representative. There is no charge to use the automated payment systems. The source for this is the tagline on my bill.”
Hotel Monaco Denver Doesn't Care What Happened, They're Locking You Out Of Your Room, Enjoy Your Business Trip
Rebecca is—as this story is being posted—locked out of her room at the Hotel Monaco in Denver, Colorado, where she’s attending a work related conference. She accidentally left her wallet and cell phone in her husband’s car on the way to the airport, so she’s trying to make do with a passport and debit card that she had on her when she realized what had happened. Hotel Monaco told her she had to have the room paid for by 5pm today, but while she was attending the conference this morning they changed their minds and locked her out at 12 noon.
An anonymous AT&T employee who says to call him “Vernon” wrote in to tell us that starting next Tuesday, March 11th, some customers in the Southeast who call in to make a payment will be charged $5, with the fee going nationwide by May. He writes, “I feel this is taking advantage of our customers’ trust, because even when we put it on all of their bills, and let people know, there will be tons of reps that won’t let the customer know they’re being charged for taking their payment.”
CardTrack.com says “the percentage of people delinquent on their credit cards is the highest it’s been in three years,” according to CNN. Over the past year, U.S. consumers have charged “more than $2.2 trillion in purchases and cash advances.” The article gives the usual advice: Stop buying stuff!
Verizon was willing to refund the late fee on reader Steve’s bill, but only if he paid through Verizon’s automated phone system. Steve instead offered to give his billing information to the Verizon CSR to whom he was speaking, an offer that was refused. Steve writes:
I used to work at a call center for a certain mobile provider. I understand exactly what reps deal with. I’ve had my manager tell me I need to cut back on bathroom time. I’ve had them tell me I need to get my calls shorter. I’ve had them tell me I can’ waive reconnection fees. I’ve been there. I know.
You’ve seen the deals, but do you really understand the fine print? Maybe not. According to the founder of Consolidated Credit Counseling, a lot of us don’t. “Retailers understand the nature of the American consumer,” Dvorkin said.