online security
William wrote to us this weekend to point out how little Microsoft does to fight phishing attacks on their hugely popular
Xbox LIVE network. It's unfortunate they don't take this sort of crime more seriously, since so many kids—who by all rights should have less experience with phishing—are on
Xbox LIVE. Below is what two different Xbox CSRs told William when he contacted them to complain about phishing attacks.
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security
We're no longer indignant about Amex's weirdly lax security policies anymore, we're just confused. Why would a major credit card company cold call new customers and
insist they give up bank and address info over the phone, or
email sensitive data to strangers? Or, we just learned, demand that you use a lame password that isn't case sensitive, is only 6 to 8 characters long, and can't contain special characters?
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privacy
Jonathan wanted to
opt out everyone in his family from direct marketing campaigns, something the
DMA promises is possible via their website. Surprise! It turns out the DMA doesn't really care so much about whether or not you want to be taken off any mailing lists, and they have a rotten website and poor security protocols to prove it.
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security
We're not sure why a company would bother with offering a password feature on their customer accounts if they disable them without warning 3 months later as a matter of policy, but that's how
Southern California Gas Company rolls. Does it really matter, you ask? It might if you're a victim of
domestic violence.
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scams
Andy logged in to Gmail on Sunday, and his friend Jeff started to chat with him. Things seemed a bit off, but Andy really became suspicious when Jeff asked him to wire $500 to an injured friend in Nigeria. The real Jeff, of course, was off playing XBOX and has no friends in Nigeria. Like the scammers hitting up people's friends for money
via Facebook, thieves can log in to your e-mail and chat accounts, pretending to be you.
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security key
We've posted before about
security keys—those little digital keyfobs that generate expiring security codes over and over and make it
incredibly hard for someone to gain unauthorized access to your account. They're a great idea, and now if you own an iPhone you can install a Verisign app that will work with
Paypal and eBay, as well as about
two dozen lesser known sites. It's probably the easiest step you can take to vastly improve security on those accounts.
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security
Everyone knows that one of the best ways to protect yourself from online security disasters is to use a different password for each account. But do you do it? Probably not, because at first glance it looks like an unreasonable burden, having to either remember dozens of unique
passwords or having to keep them all written down somewhere (which in itself is a security risk). The
website ideashower.com offers a simple way to create a unique, easy to remember password for every account.
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comcast
The New York Times has reported that
a list of over 8,000 Comcast user name and passwords were available to the public via Scribd for two months, before a Wilkes University professor discovered it over the weekend after doing a search for his identity online. Comcast is saying it looks like the result of a phishing scam and isn't an inside job, and that there are so many duplicate entries on the list that it's closer to 4,000 customers.
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DVD Planet
Dear
DVD Planet, you might want to sit down with the person who designed your customer account system and have a long talk. You know, about things like data security. After we posted
this story yesterday about an Amazon shopper who was surprised to find you'd automatically created a barely secure account in his name with his data, another reader—this time a former eBay customer from nearly two years ago—decided to check whether you'd done the same thing to her. Yep! And the password was "Ebay."
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DVD Planet
Joel says when he ordered a disc from
DVD Planet via
Amazon, the company automatically created an account for him on their website. The problem is that the default password they used was so easy to guess that he figured it out on the second try, and he suspects it's the same password they use on every account. Once you guess it, you can see the customer's past orders and credit card billing address. When Joel contacted them to have the account removed, he was told that wasn't possible.
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alerts
Last Friday, Monster.com announced that
their database had been attacked, and that account names, passwords, email addresses, and phone numbers had been stolen. Unfortunately, they haven't sent out email alerts to anyone—they just put the announcement up on the security section of their site. As our tipster Erica points out, "Given people's tendencies to reuse passwords on multiple sites (BAD!), that they aren't actively emailing and informing members of this breach is quite irresponsible."
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privacy
The ease with which a student was able to reset Sarah Palin's Yahoo email password
highlights a vulnerability of so-called "challenge questions" designed to verify your identity: if the questions are about personal details from your life, there's a risk that somewhere out there on the web, that info is visible to the public. That might be a realistic risk only for public figures, but it's also possible that friends or family members could answer your questions with a little guesswork. If you want better
security, make up fake answers that you'll remember.
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chase
We're not IT experts or anything, but when
Chase writes that "all your account information is protected by 128-bit encryption to maintain the privacy and confidentiality of your data," shouldn't that mean a little lock icon on the browser window, and an https address?
Update: Not necessarily, according to our commenters, although the lack of an https login screen does pose other security risks.
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online security
If you have a PayPal or
eBay account, or use OpenID to login to participating sites, then for $5 you can add a second layer of security that is virtually impossible to break unless the thief physically locates you and steals a little plastic device. The
PayPal Security Key is a small, keychain-ready fob with a unique ID that's tied to your account. It generates a new six-digit code very 30 seconds, which you have to enter whenever you log in. The down side is you have to have your security key with you in order to read the code. But the benefits are huge: you basically have a 2nd password that changes 2,880 times
every day—and that isn't available anywhere online.
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fcc
Your phone records just got password protected. The FCC wants to keep
douchebags at Hewlett-Packard from impersonating you to obtain your phone records, so they've approved some new rules to help protect your privacy. From BusinessWeek:
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email
Reader JP, sends us this little tidbit about accessing online information after someone has passed away. From
CNET: As more and more people move their lives, address books, calendars, financial information, online, they are taking a risk that some information formerly filed away in folders and desks might never be recovered. That is, unless they share their passwords, which poses security threats.
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