Know Your Rights When Your Flight Is Canceled

Know Your Rights When Your Flight Is Canceled

When your flight is canceled, it pays to know what you’ve got coming. To find travel alternatives and adjust your schedule and accommodations in the most efficient way, you need to know the rules of the game. [More]

Icelandair Overbooks Flight, Delays Return By 43 Hours, Forgets To Compensate Passengers

Icelandair Overbooks Flight, Delays Return By 43 Hours, Forgets To Compensate Passengers

A reader just sent us a description of her flight back from London to Minneapolis that reads like a synopsis of a particularly unpleasant episode of “The Amazing Race.” The return flight, on Iceland air, was supposed to go from Heathrow in London to Keflavik in Reykjavik, then from there to Minneapolis. The initial flight is delayed for 2 1/2 hours—but not to worry, Icelandair tells the passengers, because the other flight is being held. When they arrive in Iceland, however, there’s no plane waiting for them—it’s been overbooked, so the airline has sent it ahead and left the passengers stranded overnight.