Consumerist

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passenger bill of rights

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rights

New York's Passenger Bill Of Rights Goes Into Effect

Back in those lazy summer days of August, New York Governor Eliot Spitzer signed a "passenger bill of rights" into law—requiring airlines who keep passengers on a grounded airplane more than 3 hours to provide water, snacks, fresh air and a working toilet. More »

2:55 PM on Wed Jan 2 2008
By Meg Marco
2,659 views, 14 comments

Latest by n/a: However you look at it, it is the right idea, but poorly applied. I do not disagree that something more »

leaks

United To Unveil Miserly Compensation Policy For Delayed Passengers

United will soon unveil a miserly compensation policy in response to the harsh media coverage of extreme delays caused by snowstorms. Flights delayed for more than four hours on departure, or an hour and a half on arrival, will be declared "flights of note." Passengers on "flights of note" will receive the following:
  • An apology note;
  • 20% off one (1) roundtrip economy ticket on a future United flight;
  • One (1) $10 airport meal voucher.
    • More »

    12:37 PM on Sun May 27 2007
    By Carey
    2,942 views, 22 comments

    Latest by Trackback: United Airlines seems to really enjoy taking half-steps to appease dissatisfied customers lately. To wit: Skimpy bill of rights more »

    jetblue

    Above And Beyond: JetBlue Recap Edition

    (Disclaimer: The author owns JetBlue stock.)
    With JetBlue back in the air, we wanted to commend their ability to make the best of a horrible situation. Before we do, Mark Ashley pointed out several weaknesses in JetBlue's Bill of Rights that we must first address. More »

    12:25 PM on Sun Feb 25 2007
    By Carey
    1,624 views, 13 comments

    Latest by Miguel Valdespino: There's also something to be said for anybody who schedules a flight in the northeast during winter and gets upset more »

    clips

    JetBlue Announces Passenger Bill Of Rights

    JetBlue CEO apologized in a YouTube video for last week's delays, and announced sweeping internal changes to prevent future occurrences. More »

    9:00 AM on Tue Feb 20 2007
    By Ben Popken
    4,251 views, 37 comments