Someone Needs To Tell Mediacom The Definition Of 'Paperless'

Someone Needs To Tell Mediacom The Definition Of 'Paperless'

It’s all very green and forward-thinking of Mediacom to offer a $1 credit for customers who use paperless billing, but Tim wonders why they had to mail him a paper statement informing him that he is getting this discount. [More]

T-Mobile Doesn't Want My Money, Casts Me Into Billing Purgatory

T-Mobile Doesn't Want My Money, Casts Me Into Billing Purgatory

Jill is a T-Mobile customer. She and her boyfriend ended their old family plan contract and started new contracts so they could get new phones on separate accounts. They would very much like to send T-Mobile money for the final bill, but their money is no good to T-Mobile. They just don’t want it. [More]

Chase Switches Me To Paperless Billing, Without My Consent, Then Charges Late Fees

Chase Switches Me To Paperless Billing, Without My Consent, Then Charges Late Fees

Is Chase enrolling customers in paperless billing without their consent and then charging them late fees when they fail to pay? That’s what seems to have happened to Jack, who writes: