DHL: Our Drivers Went Home For The Night, But We'll Deliver Your Package Anyway

DHL: Our Drivers Went Home For The Night, But We'll Deliver Your Package Anyway

Kyle expected DHL to deliver his package by 3pm. When DHL failed to show, Kyle called to ask for an explanation. Without any argument, DHL refunded Kyle’s full shipping costs and promised to track down his package.

Well on rolls 4:30 and I don’t have a call yet, at this point I am a tad frustrated. I call them back and tell them what is going on. The customer service representative is very understanding and calls the local office. Normally a company would put you on hold and get back to you with an answer. I was very surprised when he 3-way called the local office and told them what was going on. I was told that the truck had broken down. They said they were trying to get the packages loaded on another truck to continue delivery. Well it was getting late in the day so I prepared to have to wait until monday for my package.

FedEx Could Have Kicked This Package Once More

FedEx Could Have Kicked This Package Once More

[Utica, Michigan, July 20. Image via Nuxx.net]

Comcast: You Didn't Really Want All The "Extra Innings" Channels You Paid For, Did You?

Comcast: You Didn't Really Want All The "Extra Innings" Channels You Paid For, Did You?

Reader Phil writes to tell us that he’s not receiving all the channels he paid for when he signed up with MLB Extra Innings with his Massachusetts Comcast franchise:As of today, 4/20/07, Comcast has refused to give us the full 15 channels in my area, and I am not alone.

Reader Informs Us That FedEx Continues To Be A Bunch Of Jerks

Reader Informs Us That FedEx Continues To Be A Bunch Of Jerks

What spontaneous wormholes open up beneath the packages at the FedEx head office, blinking them briefly out of existence only to regurgitate them again a month after they were due to deliver?

UPDATE: Stolen FedEx Package

Last week, we wrote about a woman whose Tivo she ordered through HDEasy was missing from her doorstep after being delivered by FedEx.

Consumerist Complaints: Stolen FedEx Package

Reader Clare P. wrote in with her tale of anguish and woe after a Tivo that she’d ordered through HDEasy was stolen from her doorstep after being delivered by FedEx. Adding to the frustration, Clare’s been having an aggravating game of phone tag with the support lines for Tivo, FedEx and HDEasy, trying to figure out the process for filing her claim and getting a replacement.