The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.
My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.
What does the United States Postal Service do for you that UPS doesn’t? Deliver junk mail, you say? Not anymore! Next week, UPS will test market delivering solicitations along with your packages in a few lucky, lucky markets.
After our story about USPS losing a reader’s five insured computers then only valuing them at $74 generated a lot of response (and turned into a vowel-less debate on health care), a couple readers sent us the contact info for the insurance agent who denied our reader’s request.
For fans who don’t live in the same area as their favorite team, the glorious beginning of a new baseball season is tarnished by the flawed methods for keeping up with games. And once again MLB.TV, the official package from Major League Baseball, is making its case for the worst option.
Yours truly Ben Popken was featured ever so briefly in a NBC Nightly News report tonight about the Grocery Shrink Ray.
Everyone knows that bags of chips are sold by weight and they look big, but are only half full, yadda yadda — but these photos from reader Taylor made us laugh anyway. The bag of chips is only 1/4 full.
Our reader ordered some gifts from Amazon in early December, only to have the post office lose them right before Christmas. Amazon saved his Christmas by overnighting a new package at no charge.
Postal employees have been ordered to upsell pricey express or priority mail services to anyone sending anything more than a letter, according to an anonymous tipster. The directive comes straight from Washington to help combat the Post Office’s $1.1 billion operating deficit. To avoid the upsell, specifically ask if there is a cheaper way to ship your package. The anonymous tipster’s letter, inside…
Reader Misha would like to know what can be done about a mail carrier who seems to enjoy throwing packages up several flights of stairs, and supervisors at the post office who don’t mind that she does this.
UPS told reader Jason to meet their delivery truck at a construction site to pick up a $600 microphone he spent $40 overnighting from New York. Bad Brown aborted its first delivery attempt after being scared off by a menacing buzzer at Jason’s office guarded by five smiling receptionists. When Jason called to find out how he could retrieve his package that night, he was told he could meet the truck en route. He didn’t realize that UPS was about to send him to a construction site. Try to guess if the driver showed up…
“I wonder if other readers have experienced the wasteful excessive packaging used by Amazon.com. I recently ordered a Gel Wrist Rest and a hardcover book (to qualify for free shipping). The two items were shipped to me separately, probably because they were coming from different warehouses. Though that itself is wasteful, I can understand why it may be necessary. But when the Wrist Rest arrived, it came in a GIANT box filled with paper stuffing (see photo). The box measured 24″ x 12″ x 18″. The wrist rest is about 20″ long, but flat. Is it possible that a company that sells all of its various products by mail doesn’t have a long flat box that could have been used instead?”
“I wanted to let you and my fellow readers know about the agonizing experience I had with the US postal service recently. They didn’t quite lose my “2 to 3 day” Priority Mail package, but inexplicably shipped it back and forth across the country for over 5 weeks, missing Christmas by over a week, and then told me I did not deserve a refund!”
Frank told FedEx to require a signature before delivering his skis, instructions FedEx found vague and confusing. When Frank complained, FedEx said that in order to deliver the increased volume of goods over the holidays, they reserve the right to essentially chuck your delicate gifts from a speeding truck.
The latest installment of quietly shrinking packages arrives care of Dial’s Full Force Soap Bar. Once 4.5 ounces per bar, Dial now packs a mere 4 ounces of sudsy splendor.
Downsizing is a sneaky way to pass on a price increase because you are getting less for your money but may not catch the change. As is typical for many downsized products, the manufacturer diverts your attention from the net weight statement to something else “new”. In this case, they are calling it a “new grip bar” because ridges have been carved into it.
Soap bars are supposed to shrink in the shower, not on the shelf.