My Online Order Didn't Get To Me, But GameStop, UPS Say It Was Delivered

My Online Order Didn't Get To Me, But GameStop, UPS Say It Was Delivered

Bruce ordered an Xbox 360 bundle from GameStop, but says the package never arrived. UPS says it left the package at his door and told Bruce to complain to GameStop, which isn’t responding. [More]

Amazon Prime Customers Don't Like Ensenda, Either

Amazon Prime Customers Don't Like Ensenda, Either

We’ve previously shared letters from readers who aren’t thrilled with OnTrac, a regional shipping company that Amazon uses for some shipments for Amazon Prime, their all-you-can-buy unlimited free delivery option. Now we’re hearing rumblings of problems with another smaller delivery company, Ensenda. [More]

USPS Thinks Everyone Lives With Dan

USPS Thinks Everyone Lives With Dan

Dan can’t get his postal carrier to understand the concept of people moving away–if you’ve ever lived in Dan’s apartment, you’ve always lived in his apartment. [More]

UPS Sent My Package Back To Sender Without Telling Me

UPS Sent My Package Back To Sender Without Telling Me

Samuel says UPS gave him no notice before returning a package meant for him back to the sender. Through the tracking number he discovered he missed the requisite three failed attempts at delivery, but says he was never notified. [More]

UPS Tells Me My Package Took 'The Scenic Route'

UPS Tells Me My Package Took 'The Scenic Route'

CMT ordered a Newegg package that took what a UPS CSR told him was a “scenic route” from California to Tennessee, seemingly circling his city before eventually meandering in. He writes: [More]

Heads-Up FedEx Driver Makes Bonus Delivery Attempt

Heads-Up FedEx Driver Makes Bonus Delivery Attempt

Reader Chris and his girlfriend were spared a long rush-hour drive through hideous Boston traffic because a FedEx driver making a large delivery to a single location had the good sense to load up his spare truck space with packages bound for nearby addresses. [More]

Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor

Cheap Package Design Tricks People Into Dropping Motorola Droid On Floor

The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.

Vonage Sends 14 New Modems To Replace Customer's Broken One

Vonage Sends 14 New Modems To Replace Customer's Broken One

My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.

UPS Shipment Takes Gap Year, Hides In Indiana For 14 Months

UPS Shipment Takes Gap Year, Hides In Indiana For 14 Months

After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.

UPS Now Delivers Bonus Junk Mail Packages

UPS Now Delivers Bonus Junk Mail Packages

What does the United States Postal Service do for you that UPS doesn’t? Deliver junk mail, you say? Not anymore! Next week, UPS will test market delivering solicitations along with your packages in a few lucky, lucky markets.

UPDATE: USPS Agrees To Pay Insurance Claim On Lost Laptops

UPDATE: USPS Agrees To Pay Insurance Claim On Lost Laptops

After our story about USPS losing a reader’s five insured computers then only valuing them at $74 generated a lot of response (and turned into a vowel-less debate on health care), a couple readers sent us the contact info for the insurance agent who denied our reader’s request.

New Baseball Season, Same Bad Service From MLB.TV

New Baseball Season, Same Bad Service From MLB.TV

For fans who don’t live in the same area as their favorite team, the glorious beginning of a new baseball season is tarnished by the flawed methods for keeping up with games. And once again MLB.TV, the official package from Major League Baseball, is making its case for the worst option.

Ben Popken On NBC Nightly News Tonight, Still Pimping That Grocery Shrink Ray

Yours truly Ben Popken was featured ever so briefly in a NBC Nightly News report tonight about the Grocery Shrink Ray.

Eventually, If This Trend Continues, Bags Of Chips Are Just Going To Be Empty

Eventually, If This Trend Continues, Bags Of Chips Are Just Going To Be Empty

Everyone knows that bags of chips are sold by weight and they look big, but are only half full, yadda yadda — but these photos from reader Taylor made us laugh anyway. The bag of chips is only 1/4 full.

Sprint's 'Unlimited' Messaging Package Charges You Per Message

Sprint's 'Unlimited' Messaging Package Charges You Per Message

Sprint offers an “Everything Messaging Family” package that promises “unlimited nationwide, text, picture and video messaging to anyone on any network.” The catch? Unlimited seems to mean “you have the capability to send messages, but you’ll still have to pay for each message you send.” Erica has called in twice to clear up the mistake, but the CSRs are telling her it’s not a mistake. Oh. Well then, is it a lie?

Amazon Replaces And Expedites Order That USPS Lost

Amazon Replaces And Expedites Order That USPS Lost

Our reader ordered some gifts from Amazon in early December, only to have the post office lose them right before Christmas. Amazon saved his Christmas by overnighting a new package at no charge.

Postal Employees Ordered To Stop Offering First-Class Mail

Postal Employees Ordered To Stop Offering First-Class Mail

Postal employees have been ordered to upsell pricey express or priority mail services to anyone sending anything more than a letter, according to an anonymous tipster. The directive comes straight from Washington to help combat the Post Office’s $1.1 billion operating deficit. To avoid the upsell, specifically ask if there is a cheaper way to ship your package. The anonymous tipster’s letter, inside…

My Mail Carrier Likes Throwing Our Packages Up Several Flights Of Stairs

My Mail Carrier Likes Throwing Our Packages Up Several Flights Of Stairs

Reader Misha would like to know what can be done about a mail carrier who seems to enjoy throwing packages up several flights of stairs, and supervisors at the post office who don’t mind that she does this.