Companies that ship things just can’t win. If a package gets stolen from a customer’s porch: somehow that’s their fault. Kmart has apparently taken precautions against that, blocking UPS from letting UPS drivers bring packages to a depot or leave it with no signature. Bringing it to a Kmart store: not an option. She doesn’t want to stay home all day and wait for a box of jars, her neighbors aren’t home during the day, and the situation has become ridiculous. [More]
Angela ordered a toy from Toys ‘R’ Us last week. She understood the risk inherent in ordering just a few days before Christmas, but didn’t expect the non-shipping wackiness that would ensue. The company issued out a shipping label and had a UPS number ready to go, but the item never left the warehouse. They claimed that the item was “shipped,” but UPS never got it. That label was out in the ether, but it turned out that the item was out of stock. It was shipped, but not shipped. [More]
Last week, we shared a story from a reader who got a very early wakeup call from OnTrac, on his porch with an Amazon package a few days earlier than anticipated. Ryan, meanwhile, has sort of the opposite problem. No, OnTrac isn’t pounding on his door after he went to bed. His packaged showed up in the system as “delivered” even though there was no sign of it. He actually received it the following day. Is OnTrac messing around with flux capacitors, redefining “delivered,” or is something else going on here? [More]
When Jessica placed her NewEgg order, she provided them with a shipping address. This turned out to be a waste of her time, since NewEgg just went ahead and picked an address to send the package to out of her PayPal account. Not the one associated with her credit card, or her primary address on the account. Certainly not the address where she actually lives. Their customer service representative’s solution? Wish really, really hard that the person who ultimately received the package would return it so she can get a refund. She hung up and called back until she got someone competent. [More]
Crystal’s delivery from a third-party Amazon vendor was already more than a week late, and she lives in Hawaii. When UPS finally showed up with the box, the driver simply pitched it over the five-foot fence and into her yard. The good news is that there was nothing breakable in the box, so the act of hurling the package didn’t damage her purchase. The bad news is that her dog was chilling in the yard at the time, and thought that the box of boxes was for him. To chew. [More]
Using the U.S. Postal Service’s Priority Mail, Justin mailed a gift from his home in New York City to a friend in Georgia. Package tracking meant that he was able to follow the gift’s journey and make sure it arrived safely. He was baffled, though, when the tracking information stated that it first traveled out to California for no reason, then made its way back to Georgia, eleven days later than anticipated. Where it was then delivered to the wrong person. In a different town. No one knows where the package actually ended up. [More]
You can’t blame Ju for being disappointed in the condition of the package that UPS left for him. They didn’t just abandon it on his doorstep on a rainy day. They also appear to have drop-kicked it and had a few elephants stomp on it for good measure.
Reader Tyler shares the list of reasons he will never use UPS again on purpose. A shot-putted package, $1,000 of computer parts left outside the wrong house with no signature, customer service shenanigans and finally, a smooshed box. That’s it! He’s had it! Brown is no longer welcome in Tyler Town. [More]
Chantell thought that it would be simpler and more efficient to pick up a UPS package declared “undeliverable” at the shipper’s local facility near her home–a large city somewhere in the southern half of the country. Her experience at the local distribution center could be described as many things, but “simple” and “efficient” are not even close. [More]
Bruce ordered an Xbox 360 bundle from GameStop, but says the package never arrived. UPS says it left the package at his door and told Bruce to complain to GameStop, which isn’t responding. [More]
We’ve previously shared letters from readers who aren’t thrilled with OnTrac, a regional shipping company that Amazon uses for some shipments for Amazon Prime, their all-you-can-buy unlimited free delivery option. Now we’re hearing rumblings of problems with another smaller delivery company, Ensenda. [More]
Dan can’t get his postal carrier to understand the concept of people moving away–if you’ve ever lived in Dan’s apartment, you’ve always lived in his apartment. [More]
Samuel says UPS gave him no notice before returning a package meant for him back to the sender. Through the tracking number he discovered he missed the requisite three failed attempts at delivery, but says he was never notified. [More]
CMT ordered a Newegg package that took what a UPS CSR told him was a “scenic route” from California to Tennessee, seemingly circling his city before eventually meandering in. He writes: [More]
Reader Chris and his girlfriend were spared a long rush-hour drive through hideous Boston traffic because a FedEx driver making a large delivery to a single location had the good sense to load up his spare truck space with packages bound for nearby addresses. [More]
The Motorola Droid is a sweet phone, but the box it comes in is a case study in bad package design. Where every other gadget these days comes in boxes with lids, or boxes designed to be opened in a specific manner, the Droid box can easily be opened so that the brand new phone falls to the floor.
My Linh’s Vonage modem stopped working, so she called to request a replacement under the terms of her service agreement. Vonage was happy to oblige. So happy, in fact, that they sent her 14 modems instead of one via UPS—but then couldn’t figure out how to get UPS to come pick them up again. Hey, they do VOIP, not logistics.
After yesterday’s article about a package’s 14-year UPS odyssey, Matt wrote in to share a misdelivery of his own. This package only spent 14 months astray—sort of a gap year. However, the item was shipped after the advent of online tracking, so he has a record of its travels. Or utter lack of travels.