Things get returned to retailers and sent back out to other customers. It happens. What isn’t supposed to happen is that one customer gets the item with all of the personal information of the person who returned it. That’s what happened to reader Justin when he bought some luggage for his wife from o.co, the retailer formerly known as Overstock.com, that had a tag filled out with the information of a stranger. [More]
Luggage Tag Already Filled Out With Contact Info Of Customer Who Didn’t Actually Buy The Bag
By April 29, 2013
Gap & Netflix Customers Weren't Happy With Them This Holiday Season
By December 28, 2011
Tis the season to get mad at companies for not living up to our standards! Netflix, Overstock.com and Gap were just a few of the holiday disappointments this year in the realm of online shopping, according to a new survey of consumers. [More]
Google Slaps Overstock.com On The Wrists For Tinkering With Search Results
By February 24, 2011
The search engine police at Google have penalized Overstock.com after finding that the online retailer was artificially boosting its prominence on search results by effectively paying for links on .edu sites. [More]
Hyundai Edges Out Target & Best Buy To Win Worst Holiday Ad Title
By December 23, 2010
Of all the ads nominated by Consumerist readers for the title of Worst Holiday Ad of 2010, the Hyundai spots featuring Pomplamoose have been the most vociferously defended in the comments. Alas, it looks like the spots still had enough detractors to push Hyundai into the winner’s circle. [More]
Vote Now For The Worst Holiday Ad Of 2010
By December 20, 2010
Last week, we asked you to vent your frustrations by nominating the most annoying, repetitive holiday-themed commercials of the year, and we heard you loud and clear. [More]
Overstock.com Sued For Allegedly Overstating Discounts
By November 18, 2010
Apparently, the “O” in Overstock.com stands for “Overstating discounts and misleading customers,” at least according to the district attorneys in seven California counties. They’ve filed suit against the online retailer, alleging it made untrue statements about its pricing. [More]
Overstock And Amazon Comically Overpackage Readers' Orders: Newegg, Not So Much
By October 14, 2010
It’s time for another installment of the Adventures of the Stupid Shipping Gang! We’ve packaged three reader stories in one post to make sure they stay extra-secure. In this edition: Amazon overestimates the fragility of Pyrex, Newegg underestimates the fragility of computer parts, and Overstock sends someone an awful lot of crumpled-up paper. [More]
This Overstock.com Banner Ad Is Only A Cruel Joke
By March 11, 2010
Sometimes banner ads online promise a great price, but do not reflect actual reality. That’s the sad lesson that reader Ricky writes that he learned recently after clicking on a banner ad for Overstock.com. See, the banner advertised products for sale at Overstock.com and bore the company’s logo, but the company did not produce the ad, and the prices are not real. [More]
By November 1, 2007
Today’s overstock.com deal of the day is a Franklin 18-gauge Steel Casket. Yours for only $1,249.99, regularly $3,375.99. [Overstock.com]
SEC Sticks Subpoena to Overstock
By May 10, 2006
Overstock.com is an embattled victim under attack by its rivals and a cabal of journalists and shortsellers working to destroy its good name.
SEC Tells Agents to “Check Yourself Before You Wreck Yourself”
By February 28, 2006
s enforcement division for subpoenaing two journalists, declaring their behavior renegade.
Overstock.com’s CEO Patrick Byrne ‘Perhaps’ is an Ogre
By February 27, 2006
We know Overstock.com sometimes has crappy customer service, as we amusingly revealed.
Morning Deals Round-Up
By February 17, 2006
• No man—and few women—has failed to marvel at the power of the floor jack. Own your own Craftsman 2 1/4 ton floor jack with jack stands for just $27.50. Pick up from Sears only. [via SlickDeals]
Overstock.com Actually Understocked, Manned by Soulless Robots
By February 15, 2006
It’s all about the “Oh damn, you’re screwed” for Heather who tried to buy some perfume for her girlfriend (yes, that kind of girlfriend). She could’ve gone down the road to the department store but was enticed by the online retailer’s promise to have it delivered on time for Valentine’s day. Needless to say, it didn’t happen. She took her case to Overstock’s customer service chat bots who display an extremely disarming and hilarious void of concern for her angst and their fumble. Full transcript, as posted to Craigslist: Portland, after the jump.
Consumers Speak: Overstock.com Rug Burns
By January 17, 2006
Dean writes:
My wife and I ordered a large rug from Overstock.com on 10/31/05 and received it a week later. The rug was very nice, but not the color we ordered. We requested an exchange for the right color, but were told that due to “warehouse issues” they could not make an exchange, but they would give a refund once the rug was received and we could then purchase the correct rug. Since that time, we have spent over two months attempting to return the rug and receive a refund.
Overstock.com’s Patrick Byrne Leaks Own Interview
By January 13, 2006
Following the ins-and-outs of business is not our forte, but we continue to be enraptured by the kooky CEO of Overstock.com, Patrick Byrne. After making a call to investors where he assured them that he was not, among other things, a Jedi, he’s now followed up by publishing an email interview with Business Week’s e-Business editor Tim Mullaney—before the Business Week article has been published.
Overstock.com’s Patrick Byrne: Not Gay, Not Coked Out, Not a Jedi
By December 30, 2005
Overstock.com’s CEO Patrick Byrne is a man who enjoys his crazy in bulk. Although the company continues to grow year-to-year, Byrne is doing his best to dissuade investors from giving him any of their money to burn.
Morning Deals Round-Up
By December 15, 2005
• It involves a rebate—a big, $150 one no less—but when you can pick up a TiVo Series 2 40-hour DVR for just $12, it might be worth the trouble. Dealhack has the coupon codes and rebate information. The discounts also apply to the larger-hour versions.
