You might remember how earlier this year, a court in California ruled that Overstock.com violates California’s unfair competition and false advertising laws. Simply put: a lot of the “original” prices that they list for items they sell are lies. Over at Truth in Advertising, they combed through the entire court decision for juicy tidbits from the evidence presented at trial, including internal e-mails. Neat. [More]
A family near Houston claims that they ordered a toy wooden table from Overstock.com, and received a box with what appears to be a mummified rat in it instead. They contacted a local TV news station…presumably only after they were done screaming. [More]
Things get returned to retailers and sent back out to other customers. It happens. What isn’t supposed to happen is that one customer gets the item with all of the personal information of the person who returned it. That’s what happened to reader Justin when he bought some luggage for his wife from o.co, the retailer formerly known as Overstock.com, that had a tag filled out with the information of a stranger. [More]
Apparently, the “O” in Overstock.com stands for “Overstating discounts and misleading customers,” at least according to the district attorneys in seven California counties. They’ve filed suit against the online retailer, alleging it made untrue statements about its pricing. [More]
If you ever wondered why Sony eBook readers cost so much, it’s apparently because of the included mini USB cable—at least according to Overstock.com. When reader Matt forgot to include the cable when returning his $147 Sony Reader Touch Edition, Overstock smacked him with a $93.41 charge. [More]
Sometimes banner ads online promise a great price, but do not reflect actual reality. That’s the sad lesson that reader Ricky writes that he learned recently after clicking on a banner ad for Overstock.com. See, the banner advertised products for sale at Overstock.com and bore the company’s logo, but the company did not produce the ad, and the prices are not real. [More]
You don’t have to be sad anymore, single person. Overstock has you covered. Just don’t turn over in the middle of the night, especially if you have night terrors.
Reader Adam forwarded us this bizarre email from Patrick Byrne, CEO of Overstock.com.
Here is an account of the horror I went through with Overstock.com. I post this in hopes of helping others avoid their company, and their atrocious customer service. I apologize for the length/grammar, but I’m kind of writing this in a hurry.
Judge Dismisses Class Action Lawsuit Against Overstock.com Due To Mandatory Binding Arbitration Clause
Did you know that every time you purchase something from Overstock.com you agree to a mandatory binding arbitration clause and have no legal recourse against the company? Even if they illegally disclose too much of your information on your receipt?
The New York Times says that Facebook will be making a slight change to “Beacon” the feature that tracks users purchases throughout the web and broadcasts them to their friends.
Late yesterday the company made an important change, saying that it would not send messages about users’ Internet activities without getting explicit approval each time.
Internet catch-all retailers like Overstock.com are prefect for hilarious shipping mishaps. Order a rug, get a sexy pair of pants.
Online megastore Amazon.com won top honors in a national customer service survey released last Thursday. Here’s the top ten list, according to a National Retail Federation/American Express study.
Someone over at StreamCast Networks is channeling the ogresque spirit of Patrick Byrne: they’ve sued eBay, Skype and 21 other companies for engineering an insidious, overarching conspiracy to cost StreamCast billions of dollars. Luckily, they did not describe the conspiracy as originating from the Dark Lord of the Sith, but you generally don’t say such a thing in a legal briefing.
We reported last week that the SEC has subpoenaed Overstock.com. And we all already know that Overstock CEO Patrick Byrne is out of his flipping mind. Put those two facts together? This amazing press release straight from Overstock.com, titled (we swear to god!) “Overstock.com Celebrates Receipt of SEC Subpoena.”
Overstock.com is an embattled victim under attack by its rivals and a cabal of journalists and shortsellers working to destroy its good name.