HP's Repair Depot Fixes The Wrong Problem, Charges Me Extra $200

HP's Repair Depot Fixes The Wrong Problem, Charges Me Extra $200

Dheeraj hasn’t owned his HP Envy ultrabook for very long: barely a year and a half. But the computer, with an upgraded display and purchased for photo and video editing projects, began having overheating and video problems early on. He accepted that gaming on the computer wasn’t going to happen, but sent it in for repair once the other problems became unbearable. After a lengthy stay in the HP Hospital, the computer came back with a new, inferior display and the top panel repaired at a cost of $200. Which is nice and all, but neither of these were the reason why Dheeraj had sent the computer in. And it still had all of the original problems. [More]

If ASUS Installs Your Hard Drive Backwards, Your Computer Can't Overheat

If ASUS Installs Your Hard Drive Backwards, Your Computer Can't Overheat

Perhaps it was naive of reader A. to think that sending his overheating computer back to ASUS would end with him receiving a functional computer back. He did expect them to at least put the hard drive back facing in the right direction, though. Or maybe that was the outsourced repair depot’s idea of a fix for his problem. A computer that can’t boot can’t overheat. [More]

Apple Will Replace First-Gen iPod Nanos For Overheating Risks

Apple Will Replace First-Gen iPod Nanos For Overheating Risks

If you have an iPod nano sold between Sep ’05 and Dec ’06, you could be eligible for a replacement under a new worldwide recall issued by Apple to deal with battery heating issues. [More]

Apple Sued Because iPad Does Not Work "Just Like A Book" As Claimed

Apple Sued Because iPad Does Not Work "Just Like A Book" As Claimed

A new class action suit filed in California takes issue with how the iPad shuts off automatically if it overheats. In particular, however, the suit claims that the marketing phrase “reading on the iPad is just like reading a book” is misleading, and that Apple is therefore engaging in fraud and misleading consumers. This is great news for me, because I was thinking of suing Apple for not providing dustjackets for iBookstore titles but my friends told me I shouldn’t. [More]

54,000 More HP Batteries Recalled

54,000 More HP Batteries Recalled

Hewlett-Packard doesn’t just make props for cringeworthy feature length commercials; the company also sells batteries that sometimes catch fire. A year ago HP recalled about 70,000 bad batteries, and now it’s added another 54,000 to the list. [More]

Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New
Defective Parts In

Laptop Sets Off Smoke Alarm, HP Just Keeps Putting New Defective Parts In

Ryan tells Consumerist that his HP dv2700se laptop has been problematic, losing wireless connectivity, and overheating a bit. And when I say “a bit,” I mean “tried to set his desk on fire.” HP’s solution? Keep replacing the graphics processing unit (GPU) with the same flawed part until his warranty runs out. Ryan does not find this solution acceptable. Here is his story, with pictures. [More]