Last October, Citigroup agreed to return a total of $16 million to nearly 30,000 customers after an investigation by the state of New York found the company overcharged some customers advisory fees on their investment accounts. While that redress seems pretty hefty, it wasn’t enough, with the financial institution now agreeing to pay an additional $4.5 million to another 15,000 account holders. [More]
While planning a trip to Canada, Mike called the company to scope out his potential AT&T data charges. He got ahold of a CSR who must have missed those years in elementary school when they taught you about decimal points, because he quoted a nonsensical rate. [More]
Amanda has been having a hard time getting Macy’s to reverse an incorrect charge on her credit card–a charge that was canceled less than five minutes after it was made last week. Her story includes almost all of the things that can go wrong with customer support, including random transfers, rude employees, and broken promises. If she’d just been made to hold for 45 minutes before one of the disconnections, she’d have collected the set! [More]
TiVo may not have treated Lee right, taking him for granted and unfairly billing him while cutting off his lifetime service. Maybe it even slept around with cocktail waitresses and D-list reality show stars. But TiVo stopped dragging its feet once Lee told us his story. [More]
Ross has a small business that routinely ships 10-pound packages, but says he was horrified to find out that FedEx has charged his account with a 95-pound package shipment. [More]
Priya says Virgin Atlantic sprung a hidden $220 fee on her for a flight to India late last year. She paid the fee but started fighting for a refund immediately.
Mario ate at a South Beach, Fla. Subway that charged him 9 percent even though the Miami-Dade county sales tax is 7 percent. Neither Mario nor the Subway cashier was aware of a 2 percent surcharge that boosted the tax to 9 percent.
If someday you have the bad luck to have one of your debit transactions entered incorrectly by a merchant, here’s how to get things back to normal quickly. The important part is not to let the merchant “get back to you” at some later day. Instead, try to get your bank and the merchant on the line at the same time in order to get it rectified immediately.
Every time you leave your credit card info at a hotel front desk, it’s natural to worry you’ll be overcharged. Tony’s fear came true, since his card was charged even after his girlfriend paid for the room. And he’s been tangling with Ramada over a hotel stay in which he was double-charged for a stay.
Kids these days! Hawkins writes, “My lectures about financial responsibility appear to have failed: yesterday [my teenaged daughter] charged $23,148,855,308,184,500.00 at the drug store.” You would think Visa would have caught the error and addressed it, if you were high. What Visa actually did was slap a $20 “negative balance” fee on it, of course. Update: Here’s what happened!
Nokia has already had a few problems rolling out its new touchscreen 5800 XpressMusic phone, including earpieces that go bad in humid weather and firmmware that wouldn’t work on certain big-city 3G networks on the US model, but now they’re screwing around with something serious: customers’ money.