AT&T Overcharges Guy On iPhone Bill, Guy Fights Back, Wins

AT&T Overcharges Guy On iPhone Bill, Guy Fights Back, Wins

Richard’s tale of his struggles with AT&T are valuable for two reasons — One, he shows how to win a customer service dispute in a calm, deliberate way, and secondly he points out a little-known option that lets customers who won’t be using their phones for a while place their phone on a cheap suspension plan rather than pay full price for the months in question.

Awful Movers Move Woman To Tears

Awful Movers Move Woman To Tears

Moving is never easy, but San Francisco resident Carleigh thought her transplant from a one-bedroom apartment to a one-bedroom condo wouldn’t be so tough. Ron, a customer service rep from Starving Students movers, talked a good game, convincing Carleigh the company could pull off the move in the three-hour time window the HOA demanded.

Freight Railways Working All The Live Long Day To Overcharge You

Freight Railways Working All The Live Long Day To Overcharge You

Hey, collective American society — did you ever wonder why that $3 billion in change sitting on your dresser went missing? The answer is rail companies made off with it. A May Consumer Federation of America study found that freight rail monopolies cost Americans that much because they were able to charge unfair prices due to the convenient lack of competition. The Journal of Commerce reports: