Ever since the public backlash against United Airlines for forcibly removing a ticketed passenger from a flight last April, the company has been revamping its policies in an effort to make it up to customers. Next up: Letting passengers on overbooked flights bid on how much they can receive for giving up their seats. [More]
overbooked flights
United Airlines Won’t Be Fined Over Passenger-Dragging Incident
By 9.7.17
The federal government won’t fine United Airlines for the forcible removal of a ticketed passenger from an overbooked flight last April, an incident that prompted the carrier to implement a slew of policy changes. [More]
United CEO: Social Media Means People Will Pay Attention When Passengers Are Dragged Off Planes
By 7.19.17
Months after United Airlines found itself in the middle of a social media crap storm over a video of a ticketed passenger being dragged off a flight so an employee could take his seat, the airline’s CEO admits that the company has to learn to adjust to rapid spread of news online. [More]
United Will Buy Your Hot Plane Ticket In Advance, Then Sell It For Big Bucks
By 7.12.17
In response to its recent publicity crisis — spurred in part by the forcible removal of a ticketed passenger so an employee could take his seat — United Airlines has been trying to change how it handles overbooked flights, while still maintaining its bottomline. Now, United wants to pay travelers for their seats on popular flights — so it can turn around and sell that ticket to someone else for more money. [More]
Family Says They Were Kicked Off Overbooked Delta Flight After Dispute Over Toddler’s Seat
By 5.4.17
A family of four flying from Hawaii to Los Angeles last week say they were forced to leave an overbooked Delta Air Lines flight after they refused to give up the seat their toddler son was sitting in — a seat his father had paid for — and put him on their laps instead. [More]
Southwest CEO Says Airline Will Stop Overbooking Flights
By 4.27.17
Overbooking is a common practice in the airline industry, where carriers generally prefer the possibility of paying out vouchers or refunds to bumped passengers over leaving the ground with empty seats that could have been filled. But after a recent United Airlines incident pushed overbooking into the spotlight, airlines are rethinking the practice. United and Delta have raised their maximum payouts to bumped passengers, and this morning Southwest CEO Gary Kelly said his airline will soon stop overbooking. [More]
Delta Threatens Flight Cancellation If Passengers Refuse Bumpage
By 3.29.10
Teresa says Delta did an excellent job of driving her into the arms of other airlines by not only changing her itinerary without notice, but overbooking the changed flight and demanding passengers take their bump offer, otherwise they’d cancel the flight. [More]
