(kfas)

I Think Verizon Wants Us To Stop Getting Usage Alerts

Kelly has a conspiracy theory. She thinks that maybe–just maybe–Verizon is sending out alerts for text message and data overages at odd hours when customers might be sleeping. According to her theory, this prompts annoyed customers to opt out of overage alerts, potentially leading them to run up huge bills. [More]

AT&T Will Cap Internet Use, Charge Overage Fees Starting In May

AT&T Will Cap Internet Use, Charge Overage Fees Starting In May

Heavy AT&T internet users will have to keep an eye on the amount of data they’ve downloaded, because come May they’ll be subject to overages after a preset amount of gigabytes gobbled. [More]

Verizon Refunds Snowpocalypse Mobile Overages

Verizon Refunds Snowpocalypse Mobile Overages

Here are two nuggets of delicious customer service in one e-mail. Brock spent hours on the phone during one of America’s recent massive snowstorms trying to straighten out his air travel plans. This made him use up cell phone minutes and rack up huge overage charges, which Verizon partially refunded. Oh, and JetBlue was extremely helpful too–once he got through. [More]

Web Host Doesn't Let You Know About Bandwidth Overages For A Week, Wants $5,700

Web Host Doesn't Let You Know About Bandwidth Overages For A Week, Wants $5,700

UPDATE: Additional Information On $5,700 Bandwidth Overage Story

AT&T Mobility And RadioShack Hit With Class Action Lawsuit Over $5,000 Overage Bill

AT&T Mobility And RadioShack Hit With Class Action Lawsuit Over $5,000 Overage Bill

A woman in Oklahoma bought a 3G netbook from RadioShack for $100, subsidized by a two-year data plan from AT&T Mobility. That plan comes with a 5GB monthly data cap, which she exceeded, and as a result her first monthly bill was over $5,000. Now the two companies are facing a class action lawsuit that alleges they are not clearly disclosing to purchasers that overage fees could be “astronomical.”