(mwiththeat)

Expect More Foxconn Riots In The Future Due To ‘Spiritual Emptiness’

Earlier this week, a Foxconn factory in Taiyuan, northern China, shut down production when a brawl broke out in the dormitories that involved as many as 2,000 workers. The real question is this: how long until it happens again? [More]

Couple Sues Cox After Cable Guy Kills Their Son

Couple Sues Cox After Cable Guy Kills Their Son

An Arizona family is suing Cox cable company after one of the cable companies’ outsourced technicians executed their son in a botched break-in. That ex-contractor is now sitting on death row. [More]

FCC Promises 100,000 New Jobs… At Call Centers

FCC Promises 100,000 New Jobs… At Call Centers

Need a job? Come join the glamorous world of call centers! The FCC says that call centers are poised to add 100,000 new jobs to the economy. You’ll get your very own cubicle! Or, at least, your very own partitions! [More]

Delta To Bring Outsourced Calls Back To U.S. But Not Add Any New Jobs

Delta To Bring Outsourced Calls Back To U.S. But Not Add Any New Jobs

Delta Airlines recently announced that it had decided to move some of its outsourced call center operations out of South Africa and back to the U.S. But before anyone goes looking for a gig at Delta’s phone operations base in Dallas, the airline says it should be just fine with the staff it already has on hand. [More]

eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

eBay Chat Agents Live In The Mythical Nation Of "Chat Session Ended"

D. suspected that his customer service chat rep at eBay didn’t really understand what he was saying. So he asked where the rep was located. We suspect that hanging up on the customer is not the eBay-endorsed response to such queries. [More]

College Professor Outsources Grading Papers To Asia

College Professor Outsources Grading Papers To Asia

As you struggle to repay your student loans, you can at least comfort yourself with the knowledge that your papers were graded by qualified professors and teaching assistants, and not by housewives in Bangalore. Students attending college today… may not be so lucky. [More]

Hyatts In Boston Decide To Outsource Housekeeping

Hyatts In Boston Decide To Outsource Housekeeping

Housekeepers at three Hyatt hotels in Boston made over $15 an hour and had benefits like 401(k) retirement plans and health insurance. On August 31st, Hyatt laid them off en masse—after first having them train their replacements under the guise of creating a holiday fill-in staff—and turned the housekeeping duties over to an outside firm.

Adobe Takes Four Months And Counting To Process Refund

Adobe Takes Four Months And Counting To Process Refund

Jeff bought a copy of Adobe Creative Suite 4 back in May during a sale promising a $200 discount. The final checkout price didn’t reflect the discount, but he double-checked the terms and conditions and confirmed that he was eligible. Adobe agreed, and has repeatedly promised to issue a refund. Jeff has been waiting for the check for almost four months, and he’s not alone. Another customer has been waiting on a similar refund for almost a year!

Apple Has The Best Tech Support, Dell, HP, Acer Have The Worst

Apple Has The Best Tech Support, Dell, HP, Acer Have The Worst

After calling every major computer maker with two basic questions, Laptop Magazine determined that Apple has the best overall tech support, while Dell, HP, and Acer have the worst. Though the results aren’t surprising, the depth of the PC makers’ incompetence is truly disappointing…

Sprint Tech Support Goes To Porn Ad

Sprint Tech Support Goes To Porn Ad

Man’s Blackberry chokes. Man calls Sprint. Sprint says hold. Man gets transferred to porn ad.

Snarky Weekly Paper Outsources Writing To India To Prove A Point

Snarky Weekly Paper Outsources Writing To India To Prove A Point

Don't Be So Shocked: Excellent Service From Citibank CSR

Don't Be So Shocked: Excellent Service From Citibank CSR

Above and Beyond” service often comes down to the management of a particular location, rather than an individual employee, no matter how big or otherwise problematic a company may be. Fred had such an experience with Venkatesh, the overseas customer service rep he reached when he called to cancel his ancient Citibank account. Venkatesh not only talked him out of canceling the account, but was so competent and nice in the process that Fred felt compelled to speak to his supervisor and write to Consumerist.

We're Outsourcing Food Stamp Jobs To India

We're Outsourcing Food Stamp Jobs To India

Poverty in America is creating jobs for people overseas, says ABC News. The saga began when a Florida resident’s hours working as a nanny got cut back when her boss’ hours also got cut. She called a toll-free line to inquire about her food stamps and noticed that the call center obviously wasn’t in the US.

http://consumerist.com/2009/04/06/sallie-mae-is-going-to/

Sallie Mae is going to “reverse outsource” and move 2,000 jobs from overseas back to the US in order to get people, (the president?) to like them again. Will it work? HAHAHHAHAHA. Oh, sorry. That was unprofessional. [Reuters]

http://consumerist.com/2009/02/11/not-content-to-just-outsource/

Not content to just outsource their customer service, United is shutting down its phone center in India in April, instead relying wholly on written complaints. They claim they’ll be able to better respond to written complaints, but we know it’s just as easy to paste irrelevant advice and insincere apologies as it is to speak them.

How Outsourced Call Centers Are Costing Millions In Identity Theft

How Outsourced Call Centers Are Costing Millions In Identity Theft

A former Chase call center rep tells the story about this one thief who was able to rip off one customer for over $40,000, thanks to his constant outwitting out the internationally out-sourced security department. It wasn’t that hard. Over and over again, he was able to commit credit card fraud just knowing the guy’s name, social, and mother’s maiden name.

Restoration Hardware Shifting Nearly All Of Its Furniture Production To China?

Restoration Hardware Shifting Nearly All Of Its Furniture Production To China?

If what this alleged Restoration Hardware employee says is true, the home furnishings chain may have just sacrificed its last remaining claim to distinction—high quality, American-made furniture—in an effort to increase profits. Supposedly, shoppers will see the effect of outsourced furniture through lower prices. RH furniture was always known to be fairly good stuff, if not cheap—can we now expect cheap but not good?

Spirit Airlines' Customer Service Number Leads To Phone Sex Line

Spirit Airlines' Customer Service Number Leads To Phone Sex Line

When you fly an ultra low budget airliner, you expect ultra low service, but even under that business model, it seems reasonable to assume that calling customer service won’t take you to a phone sex line. Reader Barbara would agree. She writes: