Sony: We Waited A Day, Not A Week, To Tell Gamers Hacker May Have Swiped Their Info

Sony: We Waited A Day, Not A Week, To Tell Gamers Hacker May Have Swiped Their Info

Sony ignited a firestorm Tuesday when it revealed that its week-long-and-counting PlayStation Network outage was caused by one or more hackers who may have swiped users’ personal information, including credit card numbers. [More]

Microsoft Finds Opportunity In PlayStation Network Woes

Microsoft Finds Opportunity In PlayStation Network Woes

Offering less-than-sincere condolences for a competitor’s misfortune, a Microsoft spokesperson publicly hoped the ongoing PlayStation Network outage would lead to more action on Xbox Live. [More]

Verizon Kept Quiet About 911 System Failing During Snowstorm

Verizon Kept Quiet About 911 System Failing During Snowstorm

After Verizon dropped an estimated 10,000 D.C.-area 911 calls during a January snowstorm, the FCC asked the company to find out what went on. The answer was that some key equipment malfunctioned, and the company mysteriously decided not to inform public officials of the issue. [More]

Skype Offers $1 Credit Voucher Following Massive Outage

Skype Offers $1 Credit Voucher Following Massive Outage

Following last week’s 24-hour crash that left millions of Skype customers searching for landlines, the online phone company is offering some token compensation to those who were inconvenienced. [More]

Skype Outage Leaves Millions Searching For Landlines

Skype Outage Leaves Millions Searching For Landlines

No, it’s not just you. A Skype “supernode” outage has left millions of users without access to the popular Internet phone service. According to company engineers, the problem may last a few more hours, and video calling may not be available until even later. [More]

Netflix Has Another Streaming Outage, Apologizes With Credits

Netflix Has Another Streaming Outage, Apologizes With Credits

On Tuesday night Netflix suffered another temporary streaming outage. This late afternoon they once again apologized by sending out customers an email offering a 2-3% reduction off their bill or an extension of their free trial. You’ll have to click on the link in the email to claim the credit. Hey, if Netflix keeps going at this rate, soon we’ll end up with a free month! [More]

Virgin Mobile Jolted Into Action By Executive E-Mail Carpet Bomb

Virgin Mobile Jolted Into Action By Executive E-Mail Carpet Bomb

Nancy tells Consumerist that she and her husband recently bought shiny new phones from Virgin Mobile, and were quite happy with their service. Well, until Nancy’s phone stopped working entirely. She tried the normal technical support channels, but encountered a run-around that lasted for almost two weeks. Two weeks during which Nancy lacked a functioning phone. She gave up on the normal channels, read our guide to sending an executive e-mail carpet bomb, and sent us a copy of her original missive. [More]

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service

AT&T Took Me Offline For Nearly A Week When I Upgraded Internet Service

Since you’re reading this on Christmas Day, there’s a reasonable chance you’d agree that losing internet access for a week is tantamount to going without food or showering. [More]

Second BlackBerry Data Outage This Week Now Over

Second BlackBerry Data Outage This Week Now Over

Blackberry users on all mobile carriers in North and South America experienced e-mail and Internet outages for about eight hours late on Tuesday. This follows a shorter outage on December 17th that only affected e-mail services. [More]

T-Mobile Down Throughout Southern States, But Back Up Now!

T-Mobile Down Throughout Southern States, But Back Up Now!

What the heck, did you guys strike early, and target the wrong wireless carrier? The day before the possibly-ill-conceived “Operation Chokehold” is supposed to bring AT&T’s wireless network to a standstill, T-Mobile steals all the bad press by going out this evening across large parts of the Southeastern US and Puerto Rico.
 
Update: Immediately after posting this, T-Mobile announced the service was back up.

AT&T Network Blame Game Takes Weird "It's Apple's Fault" Twist

AT&T Network Blame Game Takes Weird "It's Apple's Fault" Twist

Last week AT&T, in yet another of a string of PR failures about the health of its network, made things even worse by publicly blaming its customers for, you know, being customers. Over the weekend, though, a new thread was introduced into the narrative: it’s the iPhone’s fault. Not because it’s too popular, which has been the old complaint, but because the hardware doesn’t work right, and AT&T can’t say anything about it for fear that Steve Jobs will reach down through the clouds and smite them.

That sounds pretty tragic and sad for AT&T, but the problem is nobody knows if it’s true, or if this is yet another strategy to shift the responsibility from AT&T.

All-Day eBay Search Outage Frustrates Shoppers, Angers Sellers

All-Day eBay Search Outage Frustrates Shoppers, Angers Sellers

eBay shoppers and particularly eBay buyers are annoyed after a back-end outage has kept shoppers from searching and from viewing sellers’ stores for most of the day. While the site posted a workaround that makes it possible for users to search, it’s unlikely that most casual shoppers will find and use the workaround.

T-Mobile Sidekick Data Outage: Day Three

T-Mobile Sidekick Data Outage: Day Three

We’ve been receiving mail from outraged T-Mobile Sidekick users all weekend, reporting nationwide data outages since Friday. For many users, this includes lack of access to not just e-mail and IM, but also address books unless saved to the SIM.

EECB Results In Deluge Of Comcast Callbacks, Quick Fix

EECB Results In Deluge Of Comcast Callbacks, Quick Fix

CJ responded to his daylong Comcast outage with an Executive Email Carpet Bomb that hit its target with vigor. He says within 20 minutes his phone was bombarded with calls from company reps around the country, who managed to restore his service within four hours.

http://consumerist.com/2008/08/19/good-news-apple-is-extending/

Good news: Apple is extending MobileMe subscriptions by an additional 60 days to make up for the recent problems with the service. The extension applies to all subscribers with an active account as of August 19th. Apple granted a 30 day extension a few weeks ago.[InformationWeek]

General Outage Hits GrandCentral

General Outage Hits GrandCentral

Google’s telephone service GrandCentral has been down all morning. The service’s first general outage affects all customers; any calls to GrandCentral numbers are immediately disconnected.

Comcast To Baseball Fans: Sorry You Woke Up At 6AM To Watch Nothing, Here's $2

Comcast To Baseball Fans: Sorry You Woke Up At 6AM To Watch Nothing, Here's $2

On a normal day, losing some cable channels for a couple of hours would be an inconvenience. On a day like today, some might use words unfit for publishing. You see, today was the first game of the Red Sox and A’s seasons, played in Japan. The game started at 6AM EST, and plenty of die hard baseball fans rose early to watch… nothing. Comcast gave me a $2 credit for my troubles. There’s nothing like a $2 credit to make me feel valued as a customer.

ConEd Asks You To Report Your Power Outages Online

ConEd Asks You To Report Your Power Outages Online

Graham says:

I heard a Con Ed commercial today on the radio, in the NY area. Thankfully, you may now report that you have no electricity, online.