Comcast Says It Will Credit Bills Of Customers Affected By Outage

Comcast Says It Will Credit Bills Of Customers Affected By Outage

Twenty-four hours after Comcast’s X1 platform went down for the second time in three days, the company says that it will try to make it up to customers with credits to their cable bills. [More]

Comcast Apologizes For Week’s Second Large-Scale Outage

Comcast Apologizes For Week’s Second Large-Scale Outage

In the wake of its second high-profile TV service outage this week, Comcast is apologizing to affected customers, many of whom had to find out through social media that there was a widespread problem because they couldn’t get through to Kabletown over the phone or online. [More]

The red marks on this heatmap from DownDetector.com indicate complaints about Comcast service as of dinner time on Wednesday.

Comcast Hit With Second Pay-TV Outage In Three Days

Two days after Comcast experienced a widespread outage of its pay-TV service, the nation’s largest cable company has acknowledged that it is once again looking into complaints of no TV service for customers all over America. [More]

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

ANOTHER UPDATE: Looks like there is a repeat of Monday’s outage, with Comcast confirming that there it is looking into problems with its X1 service. [More]

Tumblr Copies Facebook, Experiences Outage

UPDATE: Tumblr is back. That was a grueling half hour or so, wasn’t it? Tumblr’s official Twitter account announced the end of the outage, though they failed to explain what happened. There was no error message for many users: they simply couldn’t load the site. [More]

(HillaryHildebrand)

Everyone Stop What You’re Doing And Freak Out: Facebook Appears To Be Down

UPDATE: Facebook appears to be back. Continue breathing. In the meantime, we’ve reached out to the company to see what could’ve possibly prompted such a brief, yet panicked outage, and will let you know when we hear back. [More]

Hurray, Time Warner Customers Are Back Online After Internet Outage

Hurray, Time Warner Customers Are Back Online After Internet Outage

If you’re a Time Warner Cable customer, welcome back! The Internet missed you. Many customers nationwide reported an outage this morning, though Time Warner claims that all customers are now back online. [More]

Adobe Creative Cloud Login Outage Takes Users’ Productivity With It

Adobe Creative Cloud Login Outage Takes Users’ Productivity With It

When Adobe announced that future releases of its Creative Suite software would only be released using a subscription-based model, it was completely unsurprising that 61.2% of Consumerist readers told us in a poll that they’ll switch to Creative Cloud when Adobe pulls CS6 out of their cold, dead hard drives. This week, Creative Cloud’s login outage validated our readers’ point of view. Users were unable to switch computers, log in, start new subscriptions, or add services. Some weren’t able to use their programs at all. [More]

GoDaddy Offers Apology, Credit For Website Downtimes

GoDaddy Offers Apology, Credit For Website Downtimes

While an anonymous hacker took credit for taking down web host GoDaddy earlier this week, the company says that the outage was their own darn fault. It wasn’t a hack or distributed denial of service attack, but “internal network events that corrupted router data tables.” More relevant to this site’s interests is that they offered a small refund to affected customers, but only those who took the time to click on a link in an e-mail explaining and apologizing for the outage. [More]

Should Cable Companies Credit You For Outages You Didn't Complain About?

Should Cable Companies Credit You For Outages You Didn't Complain About?

There’s that old question that asks: If a tree falls in a forest and no one is around to hear it, does it make a sound? But in the world of Consumerist, a more appropriate query might be: If the cable goes out for a few hours and customers don’t notice, should they get refunds anyway? [More]

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Why Does My Internet Connection Take A Daily Afternoon Siesta?

Three hours. That’s how long Nate’s Internet connection goes out for, every day except Saturday. He has no idea why. His Internet service provider, Charter, has no idea why. All Charter is able to do is send technician after technician to check out the problem, replace hardware, and ultimately not solve the problem. [More]

With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable

With Neighb's 'Net Down, Super Holds TWC Node Hostage. Ransom: Free Cable

In the middle of reports of widespread Time Warner Cable outages in New York’s East Village late this week, one building supervisor has decided to hold a local cable node hostage. This node controls cable and internet not just for his building, but several others on the block. His price for access? Free cable. [More]

Three Weeks Without Internet Access: No Hurry From Time Warner, And No Credits

Three Weeks Without Internet Access: No Hurry From Time Warner, And No Credits

In the six years she’s lived in her current apartment, Kate hasn’t had any major problems with Time Warner. Now Her Internet access has been out since the beginning of September, despite a modem replacement. They’re sort of giving her a whole decade’s worth of major problems all in one go. When Kate mentioned that she needs Internet access to look for jobs, one rep helpfully suggested that she change providers. [More]

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

How Our AT&T U-Verse Outage Lasted 5 Days Longer Than It Should Have

Ron has his AT&T U-Verse cable TV, Internet access, and phone lines working now, but only after spending most of the past week fighting with AT&T. He could have had access back on Saturday, the very first day of the outage, but an AT&T rep told him that sending a tech out to him on a Saturday was impossible. It’s not. They shipped a replacement for his malfunctioning gateway out via UPS. It got lost. Ron is frustrated, because he likes U-Verse. When it works. [More]

Sony CEO: Company Was Not Slow To Notify Users Of Data Breach

Sony CEO: Company Was Not Slow To Notify Users Of Data Breach

Sony CEO Howard Stringer lashed out at those who complained that the company waited too long to notify customers of its PlayStation Network data breach. [More]

Sony Offers Year Of Identity Theft Prevention Service As Hackers Allegedly Plot Another Attack

Sony Offers Year Of Identity Theft Prevention Service As Hackers Allegedly Plot Another Attack

To regain the confidence of customers burned by its infamous PlayStation Network outage and data breach, Sony is offering U.S. users a year’s subscription to an identity theft prevention service. [More]

Sony Confirms Yet Another Credit Card Data Breach

Sony Confirms Yet Another Credit Card Data Breach

As if it wasn’t bad enough that 10 million credit card numbers may be at risk due to a hacker’s takedown of PlayStation Network, Sony is also facing a data hemorrhage on another front. Sony Online Entertainment — maker of EverQuest — confirmed another data breach has left 12,700 non-U.S. credit card numbers and 10,700 bank account numbers exposed. [More]

Sony Apologizes For PlayStation Network Outage, Says 10 Million Credit Cards May Be At Risk

Sony Apologizes For PlayStation Network Outage, Says 10 Million Credit Cards May Be At Risk

At a press conference in Tokyo over the weekend, executives for Sony issued a public apology for the ongoing PlayStation Network outage and admitted that upwards of 10 million users’ credit card information could possibly have been breached. [More]