When James’s father gave him one of the original Roku units from a few years ago, he couldn’t get it to connect to his house’s network… or to see any networks at all. He gave the company a call for help, not expecting much because the unit was well out of warranty. A short time later, a brand-new replacement box was on its way. [More]
Rob’s digital photo frame stopped working a few days ago, so he contacted Kodak to see whether they could help him. He writes that he knew it was at least one month out of warranty because the warranty is for one year, and he’d been given it as a gift a year ago on Christmas. Still, he was hoping Kodak would cut him a deal or do some sort of above-and-beyond thing.
Instead, he found out that as far as Kodak was concerned, it had been out of warranty for over two years
Canon is apparently a very nice company. So nice, in fact, that they will apparently replace a product out of warranty even when it’s the customer’s own forgetfulness that led to the delay. That’s what reader Chris reports happened when his Canon printer broke down.